Transpharmation Podcast

Pharmacy Automation Series

#8 How to automate regular feedback from your customers and your team? (Pharmacy & Technology)

Interview with Robert Allen (CEO Dose Innovations)
Turn your team & customer feedback into actionable insights

#9 Why every pharmacy needs a robot behind the scenes? (Pharmacy & Technology)

Interview with Gerard Stevens, Managing Director Webstercare
Newest Innovations from CeBIT 2014
App of the Week: Care Monkey

#10 Why innovation should be at the core of your pharmacy strategy? (Pharmacy & Technology)

Interview with Cathie Reid
Wearable Technology & the Quantified Self Movement
Google Glass
App of the Week: Jawbone UP


#11 Help your patients plug into their health, Google Glass, Budget Reaction (Pharmacy & Technology)

Interview with Greg Cadorin, NSW Multiple Pharmacy Owner 
(Pharmacy Automation Implementation Series)
News: PCEHR Changes
App of the Week: File Storage & Synchronisation Series - Dropbox

#12 Implementing your first and planning for your second robot (Pharmacy & Technology)

Interview with Tim Shelton
(Pharmacy Automation Series)
Apple's launch of HealthKit, and Health App
5 Common Facebook Page Mistakes & How to avoid them

#14 Robot Romance, Apple HealthKit, 5 Common Facebook Page Mistakes (Pharmacy & Technology)

Interview with Dr. Mona Syhre (Pharmacy Automation Series)
Start building your paperless pharmacy
Evernote
Team Communication Update
Drone Delivery Update

#15 How you can start building a paperless pharmacy, Gollmann Automation, (Pharmacy & Technology)

Interview with Leon Thomas (Pharmacy Automation Series)
How to get your exclusive invitation to the Transpharmation Book Launch
How to setup remote access to your pharmacy and view from anywhere/anytime



#16 How Pharmacy Automation can remove shrinkage in your pharmacy? (Pharmacy & Technology)

Interview with John Koot, Managing Director - Willach Australia
(Pharmacy Automation Series)
Book Launch Update
Global Pharmacy-Technology Stories
Micro-Transpharmation: Email Marketing

#17 How you can easily boost your patient-pharmacist time by up to 50% (Pharmacy & Technology)

Interview with Kos Sclavos
Competition Winner Announcement
Drones Update
Exclusive Book Launch Booking Period Announcement

Book Launch Bookings

#19 How e-health can help place every pharmacist at the centre of their patients' healthcare

Interview with Josh Swinnerton (Managing Director, MedAdvisor)
Listen to the 1st Chapter of Transpharmation
Pharmacy Freedom Update
Book Now: pharmacyfreedom.eventbrite.com.au CODE: episode20
Virtual Pharmacy Freedom (Live Broadcast Details)

#21 Mobile Health and Mobile Applications in Pharmacy (Pharmacy & Technology)

Interview with Simon Herfort (Founding Director, YouSave Chemist)
Pharmacy Freedom LIVE Event & Online Broadcast
BOOK NOW! pharmacyfreedom.eventbrite.com.au
Listener Discount Code: EPISODE20
Competition Winners

#22 How to use mobile apps to improve your customers in-store experience (Pharmacy & Technology)

Interview with Jason Berek-Lewis, Founder and consultant of Healthy Startups
Check out robertsztar.com (LIVE today!)
Pharmacy Freedom FINAL Update
LIVE Broadcast details


Book NOW

#23 How to create helpful content for your patients + FINAL Pharmacy Freedom Details

Click the link below for free access to all the resources mentioned in this episode:

robertsztar.com/episode38

THIS EPISODE FEATURES:
Interview with Craig Simmonds
(General Manager, Healthpoint Technologies)
Pharmacy Freedom Index Insight: Email Marketing
Listener Feedback: QR Codes for Pharmacy

Get FREE Show Notes

#38 How wearable technology helps pharmacists deliver primary healthcare

Click the link below for free access to all the resources mentioned in this episode:

robertsztar.com/episode41

THIS EPISODE FEATURES:
Interview with Fabian McCann (Founder & Pharmacy Owner, Sendascript)
Pharmacy Freedom Index (PFI) Insights: Have a laugh with your team and your patients this week with ElfYourself
Great listener feedback: Digital and Mobile Medication Compliance Aids

#41 How to create a paperless and cashless pharmacy of the future

Click the link below for free access to all the resources mentioned in this episode:

robertsztar.com/episode42

THIS EPISODE FEATURES:
Interview with Iven Frangi (CEO, Customer Says)
Pharmacy Freedom Index (PFI) Insight: 5 Prescriptions for a Stress Free Holiday
Great listener feedback: Multi-Channel Retailing and Customer Data Privacy

#42 How to create remarkable customer experiences in your pharmacy

Click the link below for free access to all the resources mentioned in this episode:

robertsztar.com/episode43

THIS EPISODE FEATURES:

- Interview with Ian Bennett (Business Development Manager, Pharmacy4U)
- 5 Prescriptions for a Stress Free Holiday
- Pharmacy Freedom Index (PFI) Insights: Summer Business Planning Series - 1. Collecting/Reviewing Customer/Team/Partner Feedback to assess our current business and uncover hidden opportunities for innovation

#43 How to give your online pharmacy customers a warm welcome

Click on the link below for FREE access to all the resources discussed in this episode:

robertsztar.com/episode47

THIS EPISODE FEATURES:
- Interview with Anthony Huxley, Managing Director - Covad
- Pharmacy Freedom Index (PFI) Insights: Summer Series #5, - - Creating your Marketing Plan
- A summer holiday confession


#47 How to inject a new patient centric revenue stream into your pharmacy

In this podcast, prospective pharmacists will learn about Scripts for You's innovative approach to patient care, emphasizing technology integration, professional growth, and a collaborative work culture. Robert Sztar shares insights into the pharmacy’s vision, expectations for future-ready pharmacists, and the rewarding, patient-focused environment that drives positive health outcomes.

Becoming a Pharmacist at Scripts for You: A comprehensive audio guide

Click on the link below for FREE access to all the resources discussed in this episode:

robertsztar.com/episode62

THIS EPISODE FEATURES:
Interview with Doyle Buehler, Author and Senior Smarty Pants, The Digital Delusion
The myths of creating a digital strategy, and what you need to do to succeed without the stress,
Creating better customer experiences
Why you need to be on LinkedIn?


#62 How to plan your pharmacy's digital future without mass confusion

Click on the link below for FREE access to all the resources discussed in this episode:

robertsztar.com/episode66

THIS EPISODE FEATURES:
- Interview with Hoa and Nam Pham, co-founders Z Software
- Dispensary and POS System Innovation
- Transpharmation Magazine Issue 2 Preview
- LastPass
- Transpharmation Motivational Quote of the Week


#66 How to streamline your pharmacy operations through Dispense and POS system innovation

Click on the link below for FREE access to all the resources discussed in this episode:

robertsztar.com/episode67

THIS EPISODE FEATURES:
- Interview with James Gold, Marketing & Development Manager - Methsof
- Dispensary Efficiency and Drug of Addiction Compliance Innovation
- How to get the maximum benefit from Transpharmation Magazine Issue 2 
- A Simple, yet powerful innovation you can realise the full benefits from today.
- Transpharmation Motivational Quote of the Week


#67 How to save time and streamline your dispensary workflow with an electronic DD-book

Click on the link below for FREE access to all the resources discussed in this episode:

robertsztar.com/episode74

THIS EPISODE FEATURES:
Insights and Bite-Sized Strategies in 9 critical areas of your pharmacy business
My Money - Amanda Fisher, Connected Accountants
My Pharmacy - Brian Walker, Retail Doctor Group
My Team - Michael Hazilias, Easy Employer
My Patients - Wim Battaerd, PharmEngage
Innovation - Cathie Reid, Epic Pharmacy
My Partners - Heath Tully, Sigma
IT Systems - Mike DaGama, Nostradata
Mobility - Josh Swinnerton, MedAdvisor
Automation - Robert Allen, Dose Innovations
Last chance to register for ‘Create your SMART pharmacy exit’ Masterclass featuring Geoff Green - Business Exit Strategist


#74 How to tackle your pharmacy’s 9 biggest opportunities No.2

Click on the link below for FREE access to all the resources discussed in this episode:

robertsztar.com/episode75

THIS EPISODE FEATURES:
- Interview with Hilary Kahn, Director Frontline Strategies, Pharmacy Retail Specialist - “The Queen of the Average Sale”
- Maximise your pharmacy retail profit through customised merchandise solutions.
- Register for ‘How to build a customised retail category for your community’ Masterclass featuring Hilary Kahn.

#75 How to customise your pharmacy’s merchandise for your community

Click on the link below for FREE access to all the resources discussed in this episode:

robertsztar.com/episode77

THIS EPISODE FEATURES:
- Interview with Issac Elnekave - co-founder of Pharmacy Technology Group
- What is the Internet of Things? and Why It will transform pharmacy and pharmacists roles
- 5 Productivity Tips to Disrupt your Interruptions
- Pharmacy Student Innovations


#77 How your pharmacy can take advantage of the Internet of Things

Click on the link below for FREE access to all the resources discussed in this episode:

robertsztar.com/episode79

THIS EPISODE FEATURES:
- Interview with Debbie Rigby, co-founder PharmEducation
- Clinical decision support tools for your pharmacy
- Pharmacy Freedom Index Insight: Flexible team communication strategy & tools
- Transpharmation Masterclass Update: Last Chance to register for “Build a customised retail category for your pharmacy”

#79 How clinical decision support tools can unlock the power of your pharmacy data

Click on the link below for FREE access to all the resources discussed in this episode:

robertsztar.com/episode82

THIS EPISODE FEATURES:
- Interview with Catherine Bronger, Managing Partner - Chemistworks and 2015 NSW Young Pharmacist of the Year
- Pharmacy Professional Services Implementation enabled by smart technology
- Expanding Pharmacist Role(s) and Employment Opportunities 
- The Pharmacy of the Future (Automation, Virtual Shelves, 3D Printing)


#82 How technology can enable your pharmacy professional services success

Part 1 /2

Click on the link below for FREE access to all the resources discussed in this episode:

robertsztar.com/episode84

THIS EPISODE FEATURES:
- Interview with Sue Muller, Pharmacist and Owner  Locum Co.
- The biggest pharmacy recruitment mistakes
- How to establish a better recruitment strategy and workflow
- Why you need an employee brand or culture to attract top talent


#84 How to use smart pharmacy recruitment strategies to hire the ‘right’ person the first time (1/2)

Click on the link below for FREE access to all the resources discussed in this episode:

robertsztar.com/episode86

THIS EPISODE FEATURES:
- Interview with Linda Miller, Director - Pharmacy Profit Secrets
- Successfully manage change in your pharmacy
- Pharmacy team engagement in decision-making
- Identify and create new pharmacy roles
- The ideal role for a 21st century pharmacy owner


#86 How to succeed with change management in your pharmacy

Click on the link below for FREE access to all the resources discussed in this episode:

robertsztar.com/episode87

THIS EPISODE FEATURES:
- Interview with Matthew Michalewicz, Author of ‘Life in Half a Second’ and CEO Complexica
- The 3 most-common reasons why most goals fail
- The effect of a negative mindset on goal setting
- Your first baby steps toward effective goal setting


#87 How to achieve success in your pharmacy before it’s too late

Click on the link below for FREE access to all the resources discussed in this episode:

robertsztar.com/episode88

THIS EPISODE FEATURES:
- Interview with Mouhamad Zoghbi (Author - ‘A Prescription for Pharmacy’])
- The biggest mistakes we’re making in pharmacy today
- The concept of empathetic selling
- The importance of a good mindset and discovering your purpose
- The PATTERNS customer service methodology


#88 How to increase your pharmacy’s profit by looking beyond profit

Click on the link below for FREE access to all the resources discussed in this episode:

robertsztar.com/episode91

THIS EPISODE FEATURES:
- Interview with Sietel Gill, Chief Pharmacist - Lion Retail Management Group
- How to discover your pharmacy core values
- Successful recruitment and retention strategies
- The Biggest Pharmacy People Management Mistakes


#91 How to discover your pharmacy core values

Click on the link below for FREE access to all the resources discussed in this episode:

robertsztar.com/episode93

THIS EPISODE FEATURES:
- Solo show with Robert Sztar
- Team communication tools (basic and advanced)
- Team collaboration tools (basic and advanced)
- Tools to help you plan for 2016 and have a stress free holiday.

#93 How to use the latest communication and collaboration technology tools in your pharmacy

Click on the link below for FREE access to all the resources discussed in this episode:

robertsztar.com/episode94

THIS EPISODE FEATURES:
- Interview with Andrew Pattinson, General Manager - Instigo
- Understanding your team’s personality differences
- Psychometric Testing and Team Profiling
- Recognising what personality types suit different pharmacy roles


#94 How to utilise your pharmacy team’s personality differences as strengths not weaknesses

Click on the link below for FREE access to all the resources discussed in this episode:

robertsztar.com/episode95

THIS EPISODE FEATURES:
- Transpharmation Action Series: Part 1 [Achieving Full Financial Visibility]
- Insights from Robert Sztar and Cloud Accounting & Financial Processing Experts
- Your 3 Next Actions to achieving financial clarity anywhere/anytime


#95 How to get clarity over your pharmacy’s current financial position

Click on the link below for FREE access to all the resources discussed in this episode:

robertsztar.com/episode96

THIS EPISODE FEATURES:
-Transpharmation Action Series Part 2: Social Media
Insights from 3 leading Social Media Experts
-Technology tools to save you time, and keep your content fresh & engaging
-Your next 3 actions to take your pharmacy’s social media to the next level


#96 How to use social media in your pharmacy the 'smart' way

Click on the link below for FREE access to all the resources discussed in this episode:

robertsztar.com/episode97

THIS EPISODE FEATURES:
- Transpharmation Action Series Part 3 - Mobile Pharmacy Platforms
- Insights from 4 expert guests
- FREE Downloadable template to track your progress
- Your 3 Next Actions to implement effectively in your pharmacy


#97 How to boost your patient’s pharmacy experience through mobile platforms

Click on the link below for FREE access to all the resources discussed in this episode:

robertsztar.com/episode98

THIS EPISODE FEATURES:
- Interview with Ross Gallagher, CEO GuildLink
- Best Practice uses of GuildCare in Australian Pharmacy
- Pharmacy Professional Services Workflows
- Insights from the Transpharmation Lab


#98 How to unlock the full potential of GuildCare and streamline your professional services workflow

Click on the link below for FREE access to all the resources discussed in this episode:

robertsztar.com/episode99

THIS EPISODE FEATURES:
- Interview with David Bates, Managing Director - Workforce Guardian
- The biggest employer mistakes in handling poor performance and How to avoid them
- A simple FREE tool to stay on top of documenting team member communications and correspondence
- Why termination during a probationary period doesn’t always offer 100% protection to you the employer

#99 How to lawfully exit a poor performing pharmacy team member

Click on the link below for FREE access to all the resources discussed in this episode:

robertsztar.com/episode100

THIS EPISODE FEATURES:
- Solo show with the host Robert Sztar
- The biggest learnings from a century of Transpharmation
- Snapshot of the state-of-play
- The biggest developing pharmacy and business trends


#100 - A snapshot of the learnings, state-of-play, and the future of pharmacy

Click on the link below for FREE access to all the resources discussed in this episode:

robertsztar.com/episode101

THIS EPISODE FEATURES:
- Interview with Tyson Clarke
- Why a culture of high-performance matters
- Why having a team that trains every day gives your pharmacy a competitive edge
- How to evenly distribute the wealth of your team’s product knowledge and sales techniques
- How to keep your team accountable and provide effective feedback


#101 How interactive training can help you build a high performance pharmacy team

A little about the podcast

The Transpharmation podcast show was launched in February 2014 to help pharmacy owners build better, smarter, more profitable 21st century businesses by embracing technology. During each episode we cover one or more of the following:

-Listener Q&A (via social media, email, iTunes review, blog comments)
-Current issues & events in technology and pharmacy
-App of the Week
-A bite sized DIY transpharmation: This covers a specific technology piece (eg. e-Faxing, Password Management, News Feeds etc.) and how this can benefit the pharmacy owner and their business (time, money, and confidence).
-Interviews with successful pharmacy owners, who have partnered their business with technology
-Interviews with technology partners who can help pharmacy owners build their 21st century pharmacy.

Transpharmation

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