Name: AI journey with sa.global: Episode 3 Transformative AI for service-centric firms by sa.global in AI Journey with sa.global
Duration: 10 min 16 s
Description: Discover how AI transforms service-centric businesses in this episode of AI Journey with sa.global. Learn how to move beyond routine automation to unlock strategic growth, proactive decision-making, and elevated client satisfaction. With real-world examples, this episode guides you on building an AI-driven enterprise to lead your industry.

AI Journey with sa.global

In this first episode of our podcast series 'AI journey with sa.global', we explore how AI is transforming service-centric firms, focusing on the rise of vertical AI and its synergy with horizontal AI. We highlight the importance of structured data and role-based applications for successful AI adoption, along with a phased approach—from automating tasks to driving strategic insights. We also discuss how vertical AI is disrupting industries like healthcare and drug discovery, while horizontal AI provides foundational capabilities. Businesses need to align AI adoption with their needs to unlock efficiency, innovation, and a competitive edge.

AI journey with sa.global | Episode 1 - Overview

Unlock the potential of AI for your service firm by first focusing on automating routine tasks. This episode of the AI Journey podcast discusses the importance of having structured data, clear data governance policies, and connected business applications to allow AI to analyze data from across your organization. Learn how intelligent role-based end-user applications and AI-powered assistants can increase efficiency within your team, enabling them to focus on higher value activities. We’ll also discuss how Microsoft co-pilots play an important role in this foundational phase of your AI journey.

AI journey with sa.global | Episode 2 - Automating the routine

Discover how AI transforms service-centric businesses in this episode of AI Journey with sa.global. Learn how to move beyond routine automation to unlock strategic growth, proactive decision-making, and elevated client satisfaction. With real-world examples, this episode guides you on building an AI-driven enterprise to lead your industry.

AI journey with sa.global: Episode 3 Transformative AI for service-centric firms

In this episode of AI Journey with sa.global, we explore how AI solutions tailored for service-centric businesses are no longer a vision for the future—they’re ready now. From automating project tracking and proposal creation to refining forecasting and resourcing, AI accelerates productivity across finance, HR, project delivery, and sales. We unpack use cases already driving value and show how businesses can identify, test, and deploy AI solutions faster with a partner-led approach. If you want to move beyond AI hype and into measurable impact, this episode is for you.

AI journey with sa.global: Episode 4 – Ready-to-deploy AI solutions for service-centric enterprises

sa.global, through its acquisition of oiko.ai, offers a streamlined process for identifying and quantifying AI business use cases. This methodology uses a structured approach, beginning with understanding client needs and progressing through process redesign, opportunity identification, and ROI calculation. The process uses AI to accelerate opportunity discovery, thus reducing timelines significantly and focusing on tangible business results. The system accounts for various factors impacting implementation, including data availability, process maturity, and cultural readiness. Finally, the resulting opportunities are prioritized based on their potential return on investment and feasibility.

AI journey with sa.global: Episode 5 - Cut through the haze: Finding the right AI use cases

Adopting AI isn’t just about investing in new tools—it’s about reshaping how your organization learns, adapts, and grows. In this episode, we explore what it really takes to become an AI-ready, learning organization. From embracing experimentation and continuous feedback to fostering a culture of curiosity and collaboration, we break down the mindset shifts, leadership roles, and cultural foundations that enable AI to thrive—not as a replacement for people, but as a partner in progress.

AI journey with sa.global: Episode 6 - Becoming a learning organization in the age of AI

Disconnected systems make it harder for law firms to manage matters efficiently. In this first episode of the #MatterMadeSimple series, we explore how a connected platform helps streamline everything from intake to billing. Learn how law firms are reducing admin work, improving billing accuracy, and increasing profitability by managing the matter lifecycle in one place.

Episode 1: #MatterMadeSimple – How law firms can simplify matter management and boost profitability

Without full visibility, law firms struggle to make timely and informed decisions. In Episode 2 of the #MatterMadeSimple series, we look at how real-time insights across timekeeping, billing, and profitability help firms improve decision-making, respond faster to clients, and operate with more confidence and control.

Episode 2: #MatterMadeSimple – How real-time visibility improves matter performance

Managing legal operations across countries can be complex. In Episode 3 of the #MatterMadeSimple series, we focus on how firms can simplify compliance, billing, and reporting when working across multiple jurisdictions. Learn how the Microsoft Industry Cloud supports global law firms with consistent, accurate, and secure cross-border operations.

Episode 3: #MatterMadeSimple – Simplifying global legal operations across jurisdictions

Law firms that continue to run on systems like Elite or Aderant are paying a hidden cost in control, agility, and profitability. In this episode, we break down why legacy legal-tech platforms no longer support the speed and intelligence today’s legal operations demand. From fragmented data to slow upgrades and limited AI integration, we highlight the operational gaps that firms can no longer ignore. Hear how platforms like evergreen by sa.global are helping firms move faster, see clearer, and act smarter across every function.

Why it is time to move beyond outdated legal-tech platforms

Matching the right professionals to the right matters is critical to profitability. In Episode 4 of the #MatterMadeSimple series, we explore how AI-powered insights and a connected platform help law firms make better staffing decisions. Learn how firms are using real-time data to balance workloads, capture more billable hours, and improve client outcomes without overburdening teams or relying on manual processes.

Episode 4: #MatterMadeSimple – Smarter resource allocation for better outcomes

sa.global provides Microsoft Dynamics implementation services and industry-specific solutions to customers in over 80 countries worldwide. We’re one of the leading global Microsoft partners and everyday we help over 250000 Dynamics users worldwide to deliver operational excellence and financial performance for their organizations.

We’re a different kind of consulting company. We’re run by consultants not by marketing people or investors. We're agile, committed and capable as we've proven over and over again for our customers.

Get to know sa.global and you’ll quickly understand how our commitment to customer success can work for you.

AI journey with sa.global: Episode 3 Transformative AI for service-centric firms

sa.global

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