Please note: this conversation starts about 10 minutes in -- by this point my wife and I are both completely flustered by the oppressiveness of the rep.

So! Last week my wife called to disconnect our service with Comcast after we switched to another provider (Astound). We were transferred to cancellations (aka "customer retention").

The representative (name redacted) continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone. Overhearing the conversation, I knew this would not be very fun.

What I did not know is how oppressive this conversation would be. Within just a few minutes the representative had gotten so condescending and unhelpful I felt compelled to record the speakerphone conversation on my other phone.

This recording picks up roughly 10 minutes into the call, whereby she and I have already played along and given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the rep's repeated question -- it was clear the only sufficient answer was "Okay, please don't disconnect our service after all.").

Please forgive the echoing and ratcheting sound, I was screwing together some speaker wires in an empty living room!

Updates:
7/15 - Comcast has issued an apology: http://corporate.comcast.com/comcast-voices/comcast-statement-regarding-customer-service-call
7/16 - I have continued to reiterate publicly that I do not want Comcast to terminate the rep, and that I believe the call itself belies a deeper, systemic dysfunction:
https://twitter.com/ryan/status/489576392250519552
https://twitter.com/ryan/status/489576399636676609
https://twitter.com/ryan/status/489576406301413376

Comcastic service disconnection (recording starts 10 mins into call)

Recorded Live by Scott Bradford, Stephen Kidwell and Robert Allen at Fellowship Evangelical Free Church, Knoxville, Tennessee. 

Mixed by Rob Hanlon, Matt McQueen

Mastered by Matt Mcqueen 

Crossroad - One Thing Remains (LIVE @ Fellowship)

One of several (less ridiculous) Radiotopia ringtones available soon for the upcoming Radiotopia Kickstarter. Launching October 14!

99pi Ringtone

Tipper - Off Kilter (VIP MIX)

CollegeLIFE - I See Heaven

David Bazan
"Dark Sacred Night" CD/LP/DIG
Pre-Order: CD/LP/DIG - http://store.suicidesqueeze.net
Release Date: November 11, 2016
Label: Suicide Squeeze Records
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Artist Twitter / Instagram: @davidbazan
www.davidbazan.com
www.facebook.com/suicidesqueezerecords
Label Twitter / Instagram: @suicidesqueeze
www.suicidesqueeze.net

Dark Sacred Night

Long Way Around the Sea by David Bazan (Low cover)

exploring the miracle of being led through the world by magical tamborines.

CollegeLIFE - I See Heaven

Scott Bradford

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