Join us on this week's episode of the Self Storage Insight as host Ben Shirey interviews Jon Shirey, COO of ISO Amp, the largest statement analysis company in the US. 

Discover the truth about credit card processing fees and their impact on self storage businesses!

Sponsored by CCStorage, we delve into maximizing profitability. Tune in now!🎙️ 
#SelfStorageInsight #CreditCardProcessing #MaximizeProfitability

Maximizing Profitability in Self Storage

Join us as we chat with Kayla and Ryan from Store It Up Mini Storage in Karns City, PA. They share their journey of building their first storage facility, valuable insights, and advice for anyone interested in the industry. Don't miss out on their firsthand experiences and expert tips! Check out the full blog post here:https://www.ccstorage.com/self-storage-insights/building-your-own-self-storage-facility

Building Your Own Self Storage Facility: Insights from Store It Up Mini Storage

As the self-storage industry sees rapid growth, we sat down with Brett Copper, a millennial with deep roots in the business, to understand the forces driving this expansion. His insights might just surprise you. Dive in now!

The Future of Self Storage (Insights from a Millennial Industry Expert)

Amidst the global challenges of COVID, discover how Powell ventured into the self-storage domain, the role of remote management, and key industry insights.

Real Estate Vs. Self Storage? Which Is The Better Investment?

Michael and Paul delve deep into their transition from residential real estate to building a formidable portfolio in the self storage sector. This interview is rich with insights on acquisition strategies, operational challenges, and the lessons they've picked up along the way. Don't miss it!

The Self Storage Playbook: The Strategy of Scaling Up

In the recent episode of Self Storage Insight Podcast, Ben Shirey was joined by Josh Long, a seasoned expert in marketing and design. They delved deep into an essential aspect influencing businesses in the contemporary landscape - online presence.

Mastering Social Media Marketing for Self Storage!

Learn from Blake Angle, a facility manager, how to keep a self-storage business competitive against larger facilities and what strategies can make the difference in customer retention and growth.

7 Tips to Stay Competitive: Insights from a Self-Storage Facility Manager w/ Blake Angle

Join us as Jean-Michael Diei from PropRise discusses leveraging AI for data and analytics in the self storage industry. Learn how they help developers identify market opportunities efficiently and their journey from mobile home parks to self storage.

Using AI to Find More Self Storage Deals

Dive into the latest Self Storage Insight podcast where we discuss boosting occupancy rates and enhancing customer retention in self-storage facilities. Learn about effective pricing strategies, the power of online marketing, and the importance of customer reviews. Don't miss out!

Boosting Efficiency and Retention in Self Storage | Interview with Brett Copper

In our latest episode of the Self Storage Insight Podcast, we chat with Bob Hazlett from OpenTech Alliance about how cutting-edge tech like smart locks and self-service kiosks are transforming the self-storage industry! Learn how these innovations are streamlining operations and enhancing security for facilities of all sizes.

Why Gate Access Tech Matters for Your Self Storage Facility w/ Bob Hazlett

In this episode of the Self Storage Insight podcast, Ben Shirey chats with Nate Kinet from SafeLease about the power of tenant protection plans. Learn how these plans can boost revenue, reduce liability, and keep tenants happy by providing peace of mind for their stored items.

Tune in now to discover why more facilities are embracing tenant protection!

Why Tenant Protection is Essential for Self Storage w/ Nate Kinet

On this episode of Self Storage Insight Podcast, we’re sharing the top craziest horror stories from the self-storage industry! From wild tenants and evictions to a storage auction that uncovered $100K in cash, you won’t believe what goes on behind those storage unit doors! Tune in for some laughs and jaw-dropping stories.

Crazy Self-Storage Horror Stories

Fed up with yet another price increase on the products and services you rely on? Sure, rate hikes aren’t new in this industry, but have you ever stopped to ask why you’re always paying more?

In today’s podcast, I dive into the questions you should be asking (the ones your provider hopes you don’t). Because let’s be real—some of these “necessary” fees make zero sense for your business. 

The Ugly Truth Behind Rate Increases

Streamline your online rentals! In this episode of the Self Storage Insight Podcast, Ben Shirey and Matt Markham dive into the pros and cons of Click-to-Sign vs. DocuSign, plus tips for creating an effortless rental process to keep customers coming.

Evolution of Online Rentals

Confused about credit card disputes and chargebacks? In the latest episode of the Self Storage Insight Podcast, Ben Shirey breaks down what disputes are, why they happen, and how to respond effectively to protect your cash flow.

Learn how to win disputes, avoid processing issues, and keep your business running smoothly. Don’t let disputes derail your revenue—listen now!

Payment Dispute Best Practices

Managing a self-storage facility isn’t as simple as it seems—especially for first-time owners. In our latest episode, we chat with Peter Smyth & Alex Hartman of White Label Storage about the biggest challenges storage operators face, from tenant management to revenue optimization.

Avoid These Costly Mistakes | Interview w/ White Label Storage

Marketing your self storage facility just got smarter! In this episode of the Self Storage Insight Podcast, Ben Shirey chats with ChatGPT to explore how AI can help you optimize your Google Business Profile, run targeted ads, and make data-driven decisions—all on a budget. Whether you're new to AI or looking to up your game, this episode shows how easy (and powerful) it can be.

Marketing Smarter with ChatGPT

Self-storage is evolving fast. In this episode, we dive into automation, online rentals, and how CCStorage helps facilities grow with less overhead.

The BEST Self Storage Software in 2025! | How to Choose The Right Solution

New to managing a storage facility? In this episode, we cover fee structures, billing tips, and setup strategies that top operators use every day.

From Setup to Success | Smart Moves for Self-Storage Operators

Are your storage fees helping or hurting your business? Learn which fees to charge, avoid, and how to boost revenue without losing tenants.

Storage Fees That Make (or Break) Your Facility

Big REITs dropping rates? Don’t follow blindly. Learn how independent storage owners can compete smart, build loyalty, and grow sustainably.

Beating the Big Guys | Competing in Self Storage

When should you hire a storage manager? Learn when it makes sense, what to pay, and how the right hire can boost your facility’s performance.

How the Right Manager Can Transform Your Storage Business

ChatGPT said:
Auction laws are changing fast. Email notices are now valid in many states, and unsigned leases may still be binding. Stay compliant—stay ahead.

Goodbye Certified Mail? Self Storage Legal Updates for 2025

As summer winds down, self-storage operators are already looking ahead to the slower season. Tune in to the Self Storage Insight Podcast with Ben Shirey and Matt Markham as they dive into why demand is still strong through late summer and early fall—especially with college move-ins—now is the time to prepare strategies that minimize the impact of the upcoming lull. From student-focused rental options to smart rate adjustments, having a plan in place can make a big difference. 

Self Storage Strategies to Beat the Slow Season

On the latest Self Storage Insight Podcast, James Shepherd joins Matt Markham and shares how CCStorage started, the rise of dual pricing, and why it’s a game-changer for operators.

Dual Pricing Explained | CCStorage’s Competitive Advantage

James Shepherd chats with investor Brandon Michael of Greater Good Investments about how he went from buying his first facility to managing six—and developing another. 

They cover real lessons on financing, operations, marketing, and the importance of automation in growing a successful self storage business.

Scaling Smart: Lessons from Multifamily to Multi-Location Self Storage

In this episode of the Self Storage Insight Podcast, James Shepherd unpacks the self-storage payment playbook with Full Stack Payments CEO Jonathan Shirey. They cover the full journey: card migrations, dual pricing vs. surcharge (and why dual pricing wins), and driving electronic payments (card/ACH) to lift NOI and valuation.

Payments That Pay Back: Card Migrations, Dual Pricing & Automation for Self-Storage

James Shepherd & Ben Shirey go full circle: looking back at the podcast’s beginnings, celebrating milestones, and exploring how data, automation, and relationships keep the storage industry moving forward.

Full Circle: 100 Episodes of Self Storage Insight

In Episode 101 of the Self Storage Insight Podcast, James Shepherd breaks down six data points that could redefine your facility's performance in 2026. Tune in to also catch insights into CCStorage's new 2026 feature build: designed to help operators monitor and maximize these metrics.

6 Stats about Storage You Can't Ignore

James Shepherd sits down with Don Tyree, Founder of Family Heirloom Storage, to uncover how he’s built a 27-property, 4,000-unit portfolio through smart acquisitions and hands-on management. Hear how Don blends real estate investing with operational excellence—and why his family-first philosophy drives long-term tenant loyalty and steady returns.

Building a Storage Empire: The 27-Facility Blueprint

Welcome to Self Storage Insights, the show where we bring you insights and tips from successful self storage property owners. If you own or manage a self storage property, this podcast is for you!

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