Welcome to AI with Shaily, hosted by Shailendra Kumar, your go-to source for the latest news and breakthroughs in artificial intelligence 🤖✨. In this episode, Shailendra shares an inspiring story about Armen Kirakosian, who spent years working in call centers, dealing with complicated phone menus, taking handwritten notes, and managing challenging customer interactions under pressure 📞📝. Armen’s journey highlights how AI has dramatically transformed customer service over the past decade.

Armen, now a global senior manager at TTEC, reflects on how AI has “taken the robot out of us” 🤖➡️❤️, meaning AI has removed the robotic, repetitive tasks from agents’ work. Thanks to AI, customer profiles pop up before the agent even says hello, and often the issue is already identified, making the experience smoother and more personal. The days of robotic scripts and long hold times are fading, allowing agents to focus on genuinely helping people.

This transformation isn’t just about convenience; it’s part of a global shift in contact centers where AI streamlines workflows, boosts productivity, and reduces frustration—especially the dreaded “zero out” option in phone menus that everyone hates 🚫0️⃣. However, experts like James Bednar from TTEC caution that not all tasks should be automated. Some situations require a human touch, suggesting a future where AI and humans work side-by-side—a hybrid approach that combines technology with empathy 🤝💡.

Shailendra poses an intriguing question: How would you feel knowing AI might already anticipate your problem before you even explain it? This fusion of technology and empathy is what makes customer service feel less like a chore and more like a meaningful conversation 🗣️💬.

As a bonus tip, Shailendra encourages listeners to identify repetitive tasks in their own work and explore AI tools to automate them, freeing up time for creativity and connection—just like Armen’s team is doing today ⏳✨.

The core message is clear: AI is not here to replace our humanity but to amplify it. Armen’s words, “AI has taken the robot out of us,” perfectly capture this idea.

For those interested in staying updated, Shailendra invites you to follow him on YouTube, Twitter, LinkedIn, and Medium for more AI stories and expert insights. Don’t forget to subscribe to AI with Shaily for your weekly dose of AI news and share your thoughts on how AI is transforming customer service—let’s start a conversation! 💬📲

Signing off with warmth and curiosity, Shailendra Kumar reminds us to embrace AI with an open mind and heart, making artificial intelligence feel a little more human every day 🌍❤️🤖.

AI with Shaily: How Artificial Intelligence is Humanizing Customer Service

🔥 Welcome to the Weekly AI News Roundup with Shaily! 🔍 Hosted by Shailendra Kumar (Shaily), this episode covers the week starting March 23, 2025, packed with the latest artificial intelligence breakthroughs, deep learning advances, and machine learning news shaping tech, business, and healthcare.

We spotlight 17 game-changing research papers landing on September 4th, advancing robust and fair machine learning with better uncertainty quantification and bias-busting neural nets. Discover how these foundational AI innovations 📈 pave the way for reliable autonomous systems and smarter vision applications, raising ethical standards in AI development.

Google makes headlines with its AI Advertising Suite (unveiled September 10th), rolling out AI Max, Asset Studio, and agentic AI advisors—ushering in transparent, autonomous marketing. Meanwhile, HappyRobot secures $44M for AI-powered logistics platforms, boosting operational efficiency for global giants like DHL and Ryder. 🚚

Microsoft leaps forward with proprietary models—MAI-Voice-1 and MAI-1—enabling ultra-fast audio generation and public NLP model previews, signaling a big shift in big tech’s AI stack strategies. In healthcare, a mini AI catheter camera detects heart disease in real time, marking a milestone in precision medicine. 💡

Why does it matter? Shaily breaks down the impact for researchers, developers, and business leaders—plus expert tips on tracking fairness benchmarks. Subscribe, like, and follow for your essential deep learning and AI updates every week! 👋

🚀 News with Shaily for Week starting 2025-09-15: Is Agentic AI About to Transform Your Life?

Welcome to "AI with Shaily," your ultimate radio show dedicated to everything artificial intelligence, hosted by Shailendra Kumar, a passionate AI practitioner with firsthand experience in the AI revolution. 🎙️🤖 Shailendra, also known as Shaily, takes listeners on an insightful journey into the rapidly evolving world of AI, breaking down complex topics into engaging conversations.

In this episode, Shaily dives deep into one of the hottest debates lighting up social media: "When will AGI join the workforce?" 🔥💼 AGI, or Artificial General Intelligence, is the concept of AI systems capable of performing any intellectual task a human can do. The chatter online is electric, with opinions split between a near arrival by 2030 or a more distant future around 2060. Tech leaders are dropping hints about AGI’s imminent arrival, while surveys of thousands of AI experts reveal a near-even divide on the timeline. It’s like a lively family debate about when robot helpers will take over jobs—and whether we should be worried or ready to collaborate.

The conversation naturally turns to jobs and employment. The internet is abuzz with a mix of anxiety and excitement: will AGI replace your 9-to-5? From serious risk assessments to funny memes and skits about robots handing out pink slips, people are reacting with both fear and humor. Influencers weigh in with contrasting advice—some urging people to “upskill or die,” while others celebrate AGI as a creator of new opportunities. Shaily even jokes about reporting from a future "Robot Olympics," where bots compete to outsmart humans at work. Interestingly, a new career called “prompt engineering” is emerging, where mastering how to communicate with AI becomes a crucial skill. 🎯🦾

A surprising trend highlighted is the rise of the “AI Optimizer” role. Imagine professionals quitting traditional jobs to become AI whisperers—experts who fine-tune AI models to better serve human needs. It’s like conducting an orchestra to ensure AI doesn’t hit any sour notes. This career path is gaining popularity, especially among young professionals eager to ride the AGI wave rather than be swept away by it. 🎼✨

But it’s not all lighthearted. Social media also hosts serious debates on policy matters such as universal basic income, AI taxation, and retraining programs. Viral infographics and calls for “AGI Preparedness” emphasize that the arrival of AGI is not just a technological milestone but a societal challenge involving ethics, responsibility, and equitable benefits for all. ⚖️🌍

Shaily’s bonus advice for listeners is to start building their own “AGI readiness kit.” This means cultivating curiosity, learning to collaborate with AI instead of competing against it, and mastering the art of effectively communicating with AI tools—skills that will soon be as essential as traditional ones. 🛠️💡

The episode closes with a powerful quote from Alan Turing: “We can only see a short distance ahead, but we can see plenty there that needs to be done.” It’s a reminder that while the future of AGI holds many unknowns, our adaptability and preparedness will shape the unfolding story. 📜🔮

For those eager to explore more, Shaily invites you to connect on YouTube, Twitter, LinkedIn, and Medium under “AI with Shaily.” Engage in the conversation, share your thoughts, and subscribe to stay updated on the latest AI developments. Until next time, Shailendra Kumar signs off with a call to keep curiosity alive and prompts ready—encouraging everyone to stay human and stay ahead in this AI-driven world. 🌟🤝

AGI & The Future of Work: Job Security Insights

Are you ready for an AI breakthrough? Discover how a groundbreaking chip from the University of Florida blends light and electricity to save up to 100x more energy while enhancing AI capabilities! Join me, Shailendra Kumar, as we explore this revolutionary technology and its potential impact on our energy grids and AI models. Don't miss out on this future-forward discussion! 🔍💡🌍💬 Tap into the exploration by following AI with Shaily on YouTube and more. What AI innovations excite you? Let's connect!

Unlocking AI's Future: The Energy Revolution You Need to Know

Is Europe reshaping the AI landscape? In this episode of AI with Shaily, Shailendra Kumar dives into the groundbreaking €1.7 billion funding of French startup Mistral by ASML. Discover how this partnership is revolutionizing chip tech and AI, and why it's a pivotal moment for European tech sovereignty. 💡🚀🤖 Get insights and share your thoughts on Europe's place in the AI race! Don't forget to follow for more AI breakthroughs!

Europe's AI Revolution: Mistral's €1.7B Leap Forward

Ever wondered how AI is reshaping your online shopping experience? From personalized recommendations to 24/7 chatbots, we're diving deep into the future of retail. Discover how augmented reality and social commerce are changing the game, while the irreplaceable human touch in livestream selling still captivates audiences. Join Shailendra Kumar as we explore these transformative trends and engage with your thoughts on AI's impact on shopping! 🌟🛍️🤖 Don't forget to follow for more insights! 

How AI is Revolutionizing Online Shopping (And What Humans Still Do Best)

What happens when AI becomes a digital companion for our children? Join Shailendra Kumar on 'AI with Shaily' as we explore the FTC's deep dive into the safety of AI chatbots and their impact on teens. Discover how these digital friends may affect young users and why open conversations about AI are crucial. Tune in for insights that could shape the future of AI and the welfare of our youth! 📚🤖👦💬 Don't forget to like, subscribe, and share your thoughts in the comments!

Are AI Chatbots Safe for Our Kids? FTC Investigates Now!

Are billionaires' fortunes really as volatile as they seem? 🤔 Today on AI with Shaily, I’m Shailendra Kumar, and we delve into the whirlwind of billionaires and stock markets, spotlighting Larry Ellison's jaw-dropping wealth surge. 💹 Discover how technology, business, and market moods intertwine! Gain insights into the power of AI-driven analytics in investing and leave a comment with your thoughts! Don’t forget to connect with me for more updates! 🚀

The Billionaire Stock Surge: How AI is Changing Wealth Management

Are you ready to thrive in the age of Artificial Intelligence? Join Shailendra Kumar on AI with Shaily as he explores the crucial skill of learning how to learn. Discover insights from Demis Hassabis, the CEO of Google’s DeepMind, and learn why adaptability and continuous learning are essential in today's fast-paced tech landscape. Unlock your potential and engage with us on social media! 🚀✨📚

Mastering the Art of Learning in an AI World

What does the recent OpenAI and Microsoft agreement mean for the future of AI? 🤖💡 Join Shailendra Kumar as we explore this monumental shift in AI funding and governance. Discover how this deal opens new avenues for innovation while balancing the need for safety and ethical considerations. Get insights into the future of AI and how it might reshape our lives! 🚀 Don't forget to subscribe and share your thoughts in the comments!

Is AI's Future Changing? Unpacking the OpenAI-Microsoft Deal

Unlock the secrets of data mastery with Shailendra, a 27-year veteran in AI, ML, and Data Science, driving AU$ 6 Billion in transformative value. As the author of 'Making Money out of Data,' their strategies redefine digital success. With expertise honed at IBM and Accenture, they drive innovation and data monetization. Explore how loyalty programs like Flybuys and Everyday Rewards revolutionize business—connect with Shaily today.

Mastering the Art of Learning in an AI World

Shailendra Kumar

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