Is your business experiencing increased customer aggression? Safety expert Kristy Cork shares tips on managing angry or agitated customers. Then, Drea Mulligan from Sleeping Giant Brewery offers insights on creating a culture of caring for employees. 

Note: This episode was recorded on March 1, 2022. All information presented was in effect at that time. Please check with your local Public Health unit to confirm up-to-date prevention measures that are in place in your area.

RESOURCES 
•	5 de-escalation tips when responding to agitated customers: https://www.wsps.ca/resource-hub/articles/5-de-escalation-tips-when-responding-to-agitated-customers
•	Workplace Violence and Harassment Toolbox: https://www.wsps.ca/resource-hub/guides/wsps-workplace-violence-and-harassment-toolbox
•	Workplace Harassment Policy Checklist: https://www.wsps.ca/resource-hub/checklists/workplace-harassment-policy
•	Reduce the risk of renewed COVID violence with these 5 steps: https://www.wsps.ca/resource-hub/articles/reduce-the-risk-of-renewed-covid-violence-with-these-5-steps
•	Reporting Workplace Violence and Harassment Procedures Checklist: https://www.wsps.ca/resource-hub/checklists/reporting-workplace-violence-and-harassment-procedures
•	Workplace Harassment Investigations in Small Businesses: Tips for Employers: https://www.wsps.ca/resource-hub/small-businesses/workplace-harassment-investigations-in-small-businesses-tips-for-employers
•	Violence and Harassment Prevention: Situational Awareness and De-escalation (half-day virtual workshop): https://shop.wsps.ca/collections/workplace-violence-and-harassment-situational-awareness-and-de-escalation
•	Harassment and Violence Prevention for Managers and Committees/Representatives (2-hour eCourse): https://shop.wsps.ca/products/work-place-harassment-and-violence-prevention-for-managers-and-committees-representatives
•	Partners in Prevention Health & Safety Conference & Trade Show 2022 Attend the conference session Violence and Harassment Prevention: De-escalation and Situational Awareness on May 3rd: https://wsps.eventsair.com/partnersinprevention-health-safety-conference-trade-show

Creating a Culture of Caring with Sleeping Giant Brewery
•	Sleeping Giant Brewery: https://sleepinggiantbrewing.ca/
•	Thunder Bay brewery eyes child-care expansion to help community: https://www.cbc.ca/news/canada/thunder-bay/sleeping-giant-brewery-childcare-1.5996234

Contact Workplace Safety & Prevention Services
•	Looking for Small Biz resources and more information? Visit the WSPS Small Business Centre: https://www.wsps.ca/Small-Business-Centre/Home.aspx
•	Have health and safety questions? Contact the WSPS Duty Consultant by email dutyconsultant@wsps.ca or call 1-877-494-WSPS (9777).
•	Have questions about this podcast or show ideas? We’d love to hear from you! Contact smallbizsafety@wsps.ca 

Follow WSPS on social media
•	Twitter: https://twitter.com/WSPS_NEWS
•	Facebook: https://www.facebook.com/wsps.news
•	LinkedIn: https://www.linkedin.com/company/workplace-safety-&-prevention-services
•	YouTube: https://www.youtube.com/user/WSPSpromo

#17 – Violence and Harassment Prevention: De-escalation Tips

There are COVID-19 variants lurking – what do they mean for you, your business and the masks you use? Safety experts Kirsi Henry and Jack Minacs get the scoop from WSPS’ “mask guru” Wagish Yajaman.

Note: This episode was recorded on February 9, 2021. All information presented was in effect at that time. Please check with your local Public Health unit to confirm up-to-date prevention measures that are in place in your area. 

RESOURCES 

Intro
WSPS Article: 5 steps to keep up with evolving COVID-19 requirements
https://www.wsps.ca/Information-Resources/Articles/5-steps-to-keep-up-with-evolving-COVID-19-requirem.aspx  

Ontario Small Business Support Grant
https://www.app.grants.gov.on.ca/msrf/#/

Ontario support grant to small businesses to assist with the costs of PPE.
https://www.ontario.ca/page/businesses-get-help-covid-19-costs#section-1 

IN THE NEWS: Masks: the Next Frontier

WSPS article on current mask recommendations
https://www.wsps.ca/Information-Resources/Articles/6-ways-to-meet-COVID-variants-head-on.aspx

WSPS article on how to safely use, handle and dispose of face coverings
https://www.wsps.ca/Information-Resources/Articles/how-to-safely-use-face-coverings.aspx 

WSPS Fact Sheet: Filtering Face Pieces, Masks and Fabric Face coverings
https://d1ow5xpphy0w2p.cloudfront.net/common/Masks-Face-Coverings-Featr-Sht-LR-Final.pdf 

WSPS Poster: Using the Hierarchy of Controls to fight COVID-19
https://d1ow5xpphy0w2p.cloudfront.net/common/covid19-hierarchy-of-controls-poster.pdf 

Ontario.ca: Using Masks in the Workplace
https://www.ontario.ca/page/using-masks-workplace 

New York Times animation on how masks work
https://www.nytimes.com/interactive/2020/10/30/science/wear-mask-covid-particles-ul.html

Toronto Star article: One mask or two? As other countries explore new options, Canada sticks to its COVID-19 advice
https://www.thestar.com/news/gta/2021/01/28/one-mask-or-two-as-other-countries-explore-new-options-canada-sticks-to-its-covid-19-advice.html 

Washington Post opinion article on premium masks
https://www.washingtonpost.com/opinions/2021/01/26/n95-masks-safest-next-best-options/

Contact Workplace Safety & Prevention Services

Looking for Small Biz resources and more information? Visit the WSPS Small Business Centre
https://www.wsps.ca/Small-Business-Centre/Home.aspx

Have health and safety questions? Contact the WSPS Duty Consultant by email dutyconsultant@wsps.ca or call 1-877-494-WSPS (9777).

Have questions about this podcast or show ideas? We’d love to hear from you! Contact:  smallbizsafety@wsps.ca
 

Follow WSPS on social media

Twitter
https://twitter.com/WSPS_NEWS

Facebook
https://www.facebook.com/wsps.news 

LinkedIn
https://www.linkedin.com/company/workplace-safety-&-prevention-services

YouTube
https://www.youtube.com/user/WSPSpromo


Download the free WSPS COVID at Work App 
This new app gives workers access to helpful health and safety information and resources on the go. Download from:

The App Store 
https://apps.apple.com/ca/app/prevent-covid-at-work/id1531461767 

Google Play
https://play.google.com/store/apps/details?id=com.apps.wsps

#4 - Masks: the Next Frontier

Run a small business? Let our safety experts walk you through simple steps to make your workplace safer and your business better.

Brought to you by Workplace Safety & Prevention Services (WSPS) in Ontario, Canada.

#17 – Violence and Harassment Prevention: De-escalation Tips

Small Biz Safety Podcast

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