This week marks the 31st year of celebrating Customer Service Week, an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis.  

Many companies are participating in the spirit of the week’s salute to customer service workers with a look towards improving the service experience from both the customer and the employee perspective.  Pegasystems, a leading customer engagement platform vendor, is hosting a free webinar on the trends driving the future of customer service, with the results of a survey on the same topic coming later in the week.

Fortuné Alexander, Senior Director, Product Marketing for Customer Service and Sales Automation at Pega, recently shared a few of the upcoming findings from the report in a recent LinkedIn Live conversation, and talks about why the future of service isn’t about replacing humans, but humans leveraging AI and automation for better service experiences, and to be more human with each other when the need arises.

Fortune Alexander of Pega – 70% of customer service leaders optimizing for Gen Z and millennials

Machine learning has been a mainstream commercial field for some time now, but it’s going through an important acceleration. In this podcast episode, I talk about that acceleration with two executives from MemSQL, a company that specializes in in-memory databases: Gary Orenstein, MemSQL chief marketing officer, and Drew Paroski, MemSQL vice president of engineering.

The 2017 Machine Learning Outlook

Check out our website at https://www.digitaleer.com/seo-this-week/

Fortune Alexander of Pega – 70% of customer service leaders optimizing for Gen Z and millennials

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