⚠️ This episode is created by using an AI translation tool (Rask (https://app.rask.ai/)). ⚠️ 

In this podcast episode, Jos and Michel discuss how technology can help to make customer service more personal.

It sounds counterintuitive, but technology can make customer experiences more personal and better. Customers are helped faster, don't have to repeat their story when they are redirected and can get in touch with an agent faster when problems are complex and frustrations build.

Discover in this episode how technology makes all of this possible.

Want more information? Read more about customer service platforms here (https://www.soundofdata.com/contact-center-platform/).

#10 - This is how you reduce wait times, prevent call spikes, and keep challenging agents

Sound of Data