Leadership is complicated today. Managers are under pressure to deliver business results and create relationships with employees guided by empathy. This episode, we’re learning lessons from Google’s former head of People Operations about how the relationships between leaders and employees can improve one nudge at a time. 

Laszlo Bock is co-founder and on the Board of Directors at Humu, a company designed to help managers create better routines and habits at scale. He previously led Google’s People Operations where he was responsible for attracting, developing and retaining “Googlers.” He’s the author of “Work Rules! Insights from Inside Google That Will Transform How You Live and Lead”. Laszlo gives us the inside track on Humu’s research into hybrid work and helps us with tips on how to go from insight to action.

After hearing from Laszlo, we’ll be joined by Isabel Medellin who focuses on talent attraction and retention, along with leading DEI efforts at Steelcase. She also works with Humu to develop leaders within Steelcase around the world. 

Description: 
Additional resources: 
- Be part of our community at steelcase.com/subscribe.  Get the latest workplace design, insights and research sent to your inbox. 
- You can find transcripts at www.steelcase.com/podcasts (Read today’s transcript)
- Learn more about Humu by visiting https://www.humu.com/
- Learn more about Laszlo Bock’s book, Work Rules! https://www.workrules.net/

Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios.

How to Go From Insight to Action with Laszlo Bock (S2:E8)

Over the past 100 years, the office has been integral to how work gets done. It has shaped cities, cultures and how many of us, individually, behave. But the pandemic triggered a complete re-evaluation of the workplace. Jeremy Myerson says it’s time to relearn old habits and rituals and start thinking a little more like Walt Disney when we design offices in the future. 

Jeremy is a researcher, author and activist in workplace design and innovation. He is a director at WORKTECH Academy. If you aren’t familiar with WORKTECH, it is a global, online knowledge platform and member network that explores the future of work and workplace. He is a Visiting Fellow at the University of Oxford and Professor Emeritus in design at the Royal College of Art. He’s also published several books on workplace design including his latest, “Unworking: The Reinvention of the Modern Office.” 

When we think about the impact the workplace has on people, we have to consider how to create better experiences for workers. Modern office design has to integrate hybrid work spaces, biophilia, social spaces, and contemplation spaces to improve workplace experiences and productivity. As a collector of knowledge, Jeremy shares four specific new ways to think about designing offices for experiences in today’s era. 

Additional resources: 
Learn more about WORKTECH Academy https://www.worktechacademy.com/
Read Unworking: The Reinvention of the Modern Office 
Read insights about how to create more inclusive workplaces www.steelcase.com/WBmagazine
Get the latest workplace design, insights and research: www.steelcase.com/subscribe

Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios.

Designing the New Workplace Experience with Jeremy Myerson (S3:E2)

Lots of organizations make commitments around sustainability today — which is a good thing. But some are making more progress, much faster than others. So what separates the leaders from the laggards? 

Kara Pecknold has some ideas. She is Vice President of Regenerative Design at frog. She consults with organizations around the world to help them develop circular products, services and business models. Some people refer to her as a Swiss army knife because of how she must tap into so many skills as a designer, researcher and leader in sustainability.

She explains how work she did in Rwanda led her down this path of regenerative design. She helps us understand the meaning of regenerative design and she gives us real-life examples of how companies are making an impact right now by redesigning how they do business.  

Additional resources: 
Learn more about Kara Pecknold https://www.frog.co/authors/kara-pecknold
A game to apply play for solving tough sustainability challenges: http://cardsforsustainability.frog.co
Learn more about frog’s approach to sustainability: https://www.frog.co/insights/chief-challenges/sustainable-business
Learn more about designing sustainable products:  https://www.frog.co/designmind/sustainable-product-design-is-our-future
Voices from Cannes: https://www.frog.co/designmind/design-mind-frogcast-bonus-episode-voices-from-cannes-day-4
Discover how biodiversity is key to bringing nature to the business: https://www.capgemini.com/insights/research-library/biodiversity/
Watch a video to learn more about Kara’s views on the world: https://www.youtube.com/watch?v=lLqIS24yMRw
Read about how Steelcase is supporting the wellbeing of people and the planet www.steelcase.com/people-planet
Get the latest workplace design, insights and research: www.steelcase.com/subscribe

Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios.

The Next Economy Company with Kara Pecknold (S3:E3)

Many MBA students are taught that businesses should be created to fill a market gap. Poonam Bir Kasturi, founder of the home composting company the Daily Dump, believes in the power of business as a force for good. And she says the MBA-way is not the only way. A diversity of business models is important. She even calls her own style a little foolish.

The Daily Dump designs, makes and distributes beautiful home composting products in India. Daily Dump’s purpose is to reduce waste and reduce the pressure on public waste management systems. Poonam was a TED fellow at TED India. She received the Social Entrepreneur of the Year Award from the Schwab Foundation of the World Economic Forum and a Smart Cities India Award. 

Her outlook on business opens up a new way to think about work and the role our companies play in doing more for the wellbeing of people and our planet. 

Additional resources: 
Learn more about the Daily Dump at https://www.dailydump.org/
Read insights about how to create more inclusive workplaces www.steelcase.com/WBmagazine
Get the latest workplace design, insights and research: www.steelcase.com/subscribe

Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios.

Benefits of Foolishness at Work with Poonam Bir Kasturi (S3:E4)

What does it mean when you buy a carbon neutral product? Sheri Hickok, CEO of Climate Impact Partners, helps us understand what makes something carbon neutral and, in the process, busts some myths about carbon offsets. She simplifies complicated concepts like how to measure carbon and why supporting projects that slow climate change is a necessary part of an organization’s overall carbon strategy. 


Sheri is a World Economic Forum Young Global Leader and joined Climate Impact Partners from GE Renewable Energy, where she was VP and CEO of the international onshore wind business. She brings lessons from the automotive industry and energy sector to her team’s work helping organizations around the world slow climate change and deliver social impact. 


We asked Sheri questions a lot of people are asking: Does this work really make a difference? Why should organizations support projects like this instead of going all in on reducing their own carbon emissions? Sheri shares how her team’s work fits into bigger picture efforts to drive global transformation to a low-carbon economy and address climate change.

Additional resources: 
Learn more about Climate Impact Partners https://www.climateimpact.com/
Explore how Steelcase is supporting the wellbeing of people and the planet www.steelcase.com/people-planet
Read insights about how to create more inclusive workplaces www.steelcase.com/WBmagazine

Get the latest workplace design, insights and research: www.steelcase.com/subscribe

Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios.

Busting Carbon Myths with Sheri Hickok (S3:E5)

Do you hate meetings? Those 30 or 60 minute blocks of time that chew up your day can be frustrating. Some companies have gone so far as to try eliminating meetings completely. But sometimes those meetings make a valuable impact on your work. So we’re asking: When do meetings do more harm than good? 
Benjamin Laker is a Professor of Leadership at Henley Business School and since the pandemic has led research around the effectiveness of meetings and meeting-free work days. 
Benjamin studies the societal impact of leadership and is the author of Too Proud to Lead and Closing the Service Gap. We talked to Benjamin about his research on meetings, the four-day work week and his ideas about how to reframe the way we think about the workplace when most meetings are now hybrid.

Additional resources: 
Learn more about Benjamin Laker’s research at Henley Business School https://www.henley.ac.uk/people/professor-benjamin-laker
Read Benjamin Laker’s articles in Forbes https://www.forbes.com/sites/benjaminlaker/?sh=69e287233352
Get Benjamin Laker’s most recent book Closing the Service Gap https://www.amazon.com/Closing-Service-Gap-customers-organisations/dp/1292444355
Read insights about how to create more inclusive workplaces www.steelcase.com/WBmagazine
Get the latest workplace design, insights and research: www.steelcase.com/subscribe
Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios.

How the Office Can Boost Energy with Benjamin Laker (S3:E6)

The University of Glasgow is the fourth oldest university in the English speaking world. It opened in 1451 and parts of campus might remind you of Hogwarts in the Harry Potter movies. Yet, in many ways, it is leading the way in higher education. In 2014, the university became the first academic institution in Europe to divest from the fossil fuel industry. And its strategy to create more accessible and inclusive education is changing lives. So how is this university that’s more than 500 years old leading the way in higher learning? 

Moira Fischbacher-Smith is Vice Principal of Learning and Teaching at the University of Glasgow. Her focus is on transforming how learning happens. She’s been at the university since 1995 and took the vice principal role in 2019. She is also an LGBTQ+ champion at the university and she thinks really deeply about the impact higher education can make in people’s lives and in our global community.. 

She’s also pretty pragmatic and has some good advice for how to bring pedagogy, technology and the physical environment together to create really good learning experiences. 

Additional resources: 
Explore the University of Glasgow https://www.gla.ac.uk/
Read insights about how to create more inclusive learning spaces www.steelcase.com/WBLearning
Get the latest workplace design, insights and research: www.steelcase.com/subscribe

Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios.

The New Inclusive Campus with Moira Fischbacher-Smith (S3:E7)

More than 65% of people feel no sense of community at work — and that was before the pandemic. Christine Porath studied data from 20,000 employees and after discovering the lack of community, she set out to change it.
Christine wrote “Mastering Community: The Surprising ways coming together moves us from surviving to thriving.” She also wrote "Mastering Civility”. She’s a frequent contributor to the Harvard Business Review, and has written for New York Times, Wall Street Journal and McKinsey Quarterly. She’s worked with organizations like Google, the United Nations, Microsoft, and Ford. Right now, she is a visiting professor at the University of North Carolina at Chapel Hill's Business School. 
She makes a compelling argument with data and powerful stories for creating community in the workplace. She has connected the concept of community to engagement, retention and whether someone feels like they are thriving in their job. She also shares how her work on civility led to her most recent research on community. And she gives us a sneak peek into what she’s exploring now that might be a book someday down the road. 
Additional resources: 
Learn more about Christine’s research and her books at http://www.christineporath.com/
Read insights about how to create spaces to build community at work www.steelcase.com/WBnew
Get the latest workplace design, insights and research: www.steelcase.com/subscribe
Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios.

The Power of Civility + Community with Christine Porath (S3:E8)

Have you ever been in a job that just sucks the joy out of your work? On the flip side, have you had a job that leaves you feeling energized and full of life? Or more likely — it’s a mix. The concept of joy and work can feel like an oxymoron sometimes — but does it have to? Adding joy into work is more important than ever because research shows the lack of joy is literally making people sick. 

Scott Sonenshein co-wrote Joy at Work: Organizing Your Professional Life alongside organization queen Marie Kondo. You may remember her from her Netflix show Sparking Joy. Scott is a Professor of Management at Rice University. He also wrote Stretch: Unlock the Power of Less -and Achieve More Than You Ever Imagined. 

During our conversation, Scott helps us apply lessons around joy to our work such as how we need to purge things from our lives that don’t spark joy. He explains why we need to tap into intrinsic motivators instead of free snacks or ping-pong tables. And he shares why leaders play a critical role creating joy at work.   

Additional resources: 
Learn more about Scott’s research and books at https://www.scottsonenshein.com/
Read insights about how to create spaces to build community at work www.steelcase.com/WBnew
Get the latest workplace design, insights and research: www.steelcase.com/subscribe

Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios.

Creating Joy at Work with Scott Sonenshein (S3:E9)

Look around you. Is there anything nearby that makes you smile? Our guest today argues there is a distinct connection between our surroundings, our wellbeing and our mental health. She even suggests there is time we can find joy in our physical environment even if we’re not feeling happy. 

Ingrid Fetell Lee  is the author of Joyful: The Surprising Power of Ordinary Things to Create Extraordinary Happiness, and the founder of the website The Aesthetics of Joy. She empowers people to find more joy in life and work through design. Her popular TED talk “Where Joy Hides and How to Find it” has been viewed more than 17 million times. 

During our conversation, Ingrid explains the difference between joy and happiness which includes why moments of joy are actually more attainable than you may think. She also helps us understand how even small changes to our workplace can make a significant difference in how we feel. 

Additional resources:
- Learn more about Ingrid Fetell Lee’s research and books at https://aestheticsofjoy.com/
- Enroll: Design a Home You Love with Ingrid Fetell Lee https://shop.aestheticsofjoy.com/products/design-a-home-you-love
- Ingrid Fetell Lee’s TED Talk: https://www.ted.com/talks/ingrid_fetell_lee_where_joy_hides_and_how_to_find_it
- Read insights about how to design moments of joy at work www.steelcase.com/WBnew
- Get the latest workplace design, insights and research: www.steelcase.com/subscribe

Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios.

Sparking Joy at Work with Ingrid Fetell Lee (S4:E1)

Why do we work? It’s a simple enough question but the answer might surprise you. According to professor Barry Schwartz, it’s not just about a paycheck — which is what we’ve all been long led to believe. The fact is many people with good incomes are disengaged and unhappy at work. So what’s the problem? Barry’s research uncovers why people are unsatisfied and what factors can make us happier at work.

Barry Schwartz is an Emeritus Professor at Swarthmore and a Visiting Professor at the Haas School of Business, U.C. Berkeley. He’s the author of several books including Why We Work, The Paradox of Choice and Practical Wisdom. He has also given four TED TALKS - seen by more than 25 million people.

Barry’s research in his book Why We Work gets at the heart of why so many people are dissatisfied with their work today. He lays out a passionate argument about why the way society thinks about work is broken. And he has some ideas about what we can do differently to fix our approach to work and the workplace. 

Additional resources: 
Learn more about Barry Schwartz and his books Why We Work and The Paradox of Choice as well as others https://www.ted.com/speakers/barry_schwartz
Watch Barry Schwartz’s TED Talk on The Paradox of Choice: https://www.ted.com/talks/barry_schwartz_the_paradox_of_choice
Read insights about how to design moments of joy at work www.steelcase.com/WBnew
Get the latest workplace design, insights and research: www.steelcase.com/subscribe
Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios.

Is Our Attitude About Work Broken? with Barry Schwartz (S4:E2)

Welcome to Work Better, the podcast where we think about work and ways to make it better.

Is joy at work really possible? While putting “joy” and “work” in the same sentence may seem contradictory, it’s actually more achievable than you may think. That’s because joy is an emotion and reflects how we feel in the moment. Little things, incremental changes, can spark joy. And when we experience joy, it’s a signal we’re on the right track toward improving overall wellbeing and happiness. 

Recent findings from Steelcase global research suggest that employees around the world need more feel-good moments at work. Leaders rank employee wellbeing as their top priority, but people aren’t feeling it — at least not yet. The latest data is clear: Leaders can help change the trajectory by understanding where employees are struggling and making meaningful changes that will actually help improve their happiness and wellbeing at work.

This season on Work Better, we’re sharing ideas about how to find, create and design moments of joy at work. So help us spread the joy by sharing an episode with a friend or a colleague.  

Work Better is brought to you by Steelcase, a global design and thought leader in the world of work. We help people do their best work by creating places that work better. Stay-up-to-date on design, insights and research to help people work better at steelcase.com/subscribe .

How to Go From Insight to Action with Laszlo Bock (S2:E8)

Work Better

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