What do future healthcare leaders think of the current state of our industry and where it is heading? In this episode, graduate students and Cleveland Clinic interns, Yamileth Gonzalez and Ermonela Muhameti, talk with host Steph Bayer to share their unique perspectives as immigrants who came to the United States at a young age. These experiences helped shape their passions for improving healthcare and access for underserved populations with empathy as a guiding principle.

Tomorrow's Leaders Take on Healthcare

Why is volunteerism so important and how does it impact both our patients and staff? Hear from Cleveland Clinic Volunteer Director, Alicia Pitre, as she shares her own passion for volunteerism and how today’s healthcare volunteers give their time to provide support, encouragement and an empathic perspective to help lighten the loads on our patients and caregivers.

Volunteers: Partners in Care

What do our patients really want us to know about how they want to be treated? Join host Steph Bayer and Kate Watson, a longtime patient of Cleveland Clinic who was diagnosed with metastatic breast cancer at 35. Together they discuss what patients really want and need from their healthcare providers and how the patient voice is a vital part of the care we provide.

Patients Want to be Seen and Heard

Can music heal? Listen as host Steph Bayer and Cleveland Clinic Music Therapist, Christine Bomberger, explore how music can help ease pain and reduce stress and anxiety for patients. Together they discuss how the addition of a recording studio within the Children's Hospital allowed patients and loved ones to be creative, maintain connections, and ease suffering during difficult times.

Music is Instrumental in Care

How do we respond to challenges involving trauma? Join host Steph Bayer and Katharine Manning, author of The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job. In this episode, Katharine talks about her 25+ years of experience working on issues of trauma and victimization, how empathy is key to connecting with survivors, and how we can better support each other and ourselves.

Supporting People in Trauma

How do we create joy for others and for ourselves? Join host Steph Bayer in a radiant conversation with Corporal Eric Hudson, an officer who has been with the Cleveland Clinic Police Department for 20 years. In this episode bursting with energy, Corporal Hudson shares what inspires him to shake out dance moves on the crosswalk, empathize with patients and fellow caregivers, and brighten the lives of the people around him.

Grooving to the 80's on 89th Street

What qualities are important for working in healthcare? Join host Steph Bayer in a conversation with Kiersten Kanaley, Executive Director of Talent Acquisition Operations at Cleveland Clinic. Kiersten discusses how empathy fits into the hiring process, what Cleveland Clinic is doing to recruit intentionally from the communities it serves, and what she sees as the biggest trends in healthcare recruiting today.

Building an Empathetic Workforce

Join Cleveland Clinic Patient Experience leaders and a diverse group of guests as we delve into the human(e) experience in healthcare. Thought leaders share insight, anecdotes, and perspectives on empathy as a functional concept for Patient Experience leadership, and also just about everything else we do in healthcare- quality, safety, burnout, and engagement leadership.

Studies in Empathy: A Cleveland Clinic Podcast

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