Hey there! In this podcast episode, we dive into the world of exceptional salon experiences and uncover the secrets to client retention and success. We discuss the importance of standing out in a crowded marketplace, providing unforgettable experiences for clients, and how pricing high can help you deliver exceptional service. Plus, we explore the art of effective communication, personalised consultations, and training team members in active listening skills. Don't miss this opportunity to level up your salon's client experience and keep your customers coming back for more! Tune in now, and let's transform your salon together!

The Golden Touch: Perfecting Client Experiences in Your Salon

Hello there, my fellow salon gurus! In this absolutely thrilling episode, I've taken it upon myself to be your guiding light on the journey of performance management in your salon. You'll learn all about a straightforward, three-part structure that will help you handle your team's performance like a seasoned pro. We'll also cover the four key performance measures every salon should have its finger on: service uptake, client retention, client loyalty, and retail.

In this whirlwind episode, we'll also dive headfirst into the importance of constructive feedback. Ever wondered what topics to bring up in your salon? Well, wonder no more as I've got some solid suggestions for you. This episode isn't just about giving you a roadmap though, oh no! It's about helping you get the absolute most out of your business. I'll give you my perspective on how to get in touch with us for more tailored help or advice.

To wrap up, we'll give you a little teaser about our upcoming monthly Q&A episode where I'll be addressing your burning business-related questions. Whether you're a salon owner, manager, or just intrigued by the beauty business, this is an episode you absolutely can't afford to miss. Trust me, you'll thank me later!

Want to BOOST your team's performance?  The simple shortcut to better numbers in your salon

Hey there, beauty industry comrades! It's your salon queen, Phil Jackson, here. I'm inviting you to a one-of-a-kind chat about your hair and beauty business. This time, we're tossing the script out the window and answering your burning questions. What's up with your salon? Let's talk about it. And as a bonus, you'll get a behind-the-scenes look at my workspace and my rapidly multiplying spider plants. 

In this episode, we tackle a question that's been keeping salon owners awake at night: how to increase your clientele. If you're hoping for a magic trick, I hate to break it to you, but there isn't one. What we do have is a systematic approach to figuring out whether you need to keep your current clients coming back or attract new ones. And let's not forget the importance of how often clients visit your salon. Trust me, this episode is packed with practical tips that could revolutionise your business. Don't miss out!

This Q&A podcast has been a breeze for me and an absolute joy. It's a break from my usual topic-focused content, and I've got to say, it's refreshing. So, come along and see how this shift in atmosphere can be the breath of fresh air your business needs. Send in your questions for future episodes to phil@buildyoursalon.com. Looking forward to hearing from you!

Build Your Salon - Ask me Anything (August)

Here to help salon owners master the skills they need for bigger profits and a fuller life.

New tracks tagged #ClientRetention,