There are lots of ways to give poor customer support, and one way, to send a canned response to your lead or customer the wrong way.  And yes, there is a right way.  

Leveraging canned responses is a key business process that you need to implement in your business, but done incorrectly and you could be ruining your brand.

In this episode, I go over the canned responses that you should implement in your chat, help desk, and sales teams, and how to do it in a way that delights your customers, not upset them.

https://www.techsmartboss.com/130

Tech Smart Boss

Episode 130: How To Best Use Canned Responses In Your Sales and Support Teams

I talk about being customer-centric all the time and frequently complain when I deal with companies that don't have the same approach to customer service that I believe should be delivered.

But I've never gone into a step by step on how to become a customer-centric organization.  It's like common sense, it's not so common until someone explains it to you.

In this episode, I go through my 5 key steps that your organization should do (and continue to do) if you want to become a customer-centric organization.  You don't want to miss this one.

https://www.techsmartboss.com/131

Tech Smart Boss Podcast

Episode 131: 5 Step Process To Being A Customer Centric Organization (The Tech Smart Boss Way)

I just went through the nightmare scenario we all dread, my laptop got completely wiped.  Everything gone, brand new OS installed, all data gone.

But being a Tech Smart Boss, I was able to get my entire workspace back up and running, without losing anything, in less than a day (and now my laptop is working better than ever).

In this episode, I go through the various tools and processes that I used to restore and rebuild my laptop from scratch when I surprisingly lost all my data while getting a repair.

https://www.techsmartboss.com/132

Episode 132: How I Lost Everything On My Laptop And Fully Recovered (The Tech Smart Boss Way)

Trying to participate in social media these days is like trying to drink water out a fire hydrant. Everyone's doing it and for the few people out there actually trying to listen, you have a million people screaming "Hey, look at me!"

So if you're going to do it, you don't want to do it alone, you need to bring your entire crew with you,  and in business, that means your employees (and your extended network of partners, friends, and maybe even family).

Google uses social shares as part of its magic box methods to influence search engine rankings.  You want your team to know what amazing content you are publishing, ideally, it helps them offer better services to your customers and informs them on your message.   But having them pay attention to your blog doesn't just happen, you need a process and a system.

In this episode,  I go through my process and some tools that I use to get your entire team on board with sharing your business content on social media and becoming aware of your content.

https://www.techsmartboss.com/133

Episode 133: How To Turn Your Employees Into Social Media Ambassadors For Your Brand

Sadly there are only 24 hours a day, 7 days a week and not even a Tech Smart Boss can do anything about that.  But guess what, that is plenty of time.  The key is to work smarter, not harder, so there's no excuse for not having time to get stuff done.

One method that I use is called Time Blocking and it can help you clear out all the distractions and get to what needs to be done, but it takes some process, some discipline, and some tech.

In this episode, I explain the concept of time blocking and how to implement it for yourself as well as your team.

https://www.techsmartboss.com/134

Episode 134: How To Get Started With Time Blocking So You Can Be A Productive Tech Smart Boss

We talk about using content marketing and inbound marketing as a core Tech Smart Boss strategy.

Done properly, this leaves you with a lot of great content, known as evergreen content, that you can share over and over again.  You can also repurpose it (and you should) for your sales team.

In this episode, I discuss the concept of reusing your content and converting it into sales and marketing collateral to help increase your sales.

https://www.techsmartboss.com/135

Episode 135: How To Reuse Your Existing Content To Drive Sales (The Tech Smart Boss Way)

We discuss how entrepreneurs, small business owners, and even those looking to make that jump into starting a business can leverage technology to grow faster, more efficiently, and be more profitable all on a DIY budget.