Thrown into a supervisory role, Brian Penzone found the secret to success. Frank Reactions Highlights. 

Like this? Listen to the full version at http://frankonlinemarketing.com/fr15_midmgrview/ or look for Frank Reactions on iTunes or Stitcher. 

Brian Penzone Highlights (Frank Reactions)

Interview with Ron Chatman on a smart strategy he's used to get internal support when trying to implement customer experience improvements.  Hear the full interview at http://frankonlinemarketing.com/fr16_chatman/

Simple Strategy for Gaining Internal Support for Customer Experience Improvements

In this special episode Sherrell Steele interviews businesswoman and podcast listener, Mariana Konsolos, of Princess Florence Handbags, and Tema Frank, who normally hosts the Frank Reactions podcast. 

Launch Party Interviews

Highights from the Frank Reactions interview w @ErrolDenger of @Adobe re choosing the right customer service  #technology #CX #custserv

For full episode (Improve Your Customer Service With Journey Mapping & Process Improvement ) go to http://frankreactions.com/10

Choosing the Right Technology Partner For Great Customer Service - Errol Denger Highlights

Mariana Konsolos, Tema Frank, and Brenda Collins Deeks kick off the Talking About Change podcast, discussing the changes they are dealing with in their lives. 

Talking About Change Episode 1

This is my Sept 13, 2012, interview with noted market researcher, Ian Lightstone, about Project Sunblock -- a new tool designed to prevent online advertising from being displayed on inappropriate pages.

 Really important if you have any responsibility for your company's brand reputations!

Ian Lightstone interviewed by Tema Frank about internet advertising risks

following his talk at the University of Alberta, 21 Sept 2012

Sebastian Thrun interview by Tema Frank

Excerpts from my interview with Jeff Booth, CEO of BuildDirect.com

The full interview will be released in the next day or so at http://frankonlinemarketing/show

Jeff Booth excerpts

I've always dreamed of being an interviewer with my own show. Now that has become a reality, with the Frank Online Marketing Show (http://frankonlinemarketing.com/show). Each week I interview Canadian companies that are doing great marketing online. I want to help teach and inspire other companies to build their business online too. But I also use SoundCloud to upload interviews that aren't official episodes of the show. Most of them have to do with technology, start-ups and online marketing. 