The Department of Agriculture has a vast array of customers, from farmers to families. USDA is working to personalize content and experiences across multiple channels. 

Simchah Suvekye-Bogin, chief customer experience officer in USDA’s Office of Customer Experience, explains how her organization is improving customer experience and best practices they’ve learned along the way.

The Internal Revenue Service is another agency looking to modernize the digital front door for citizens. 

David Aten, human capital officer at IRS, tells Wyatt Kash how his agency is modernizing their website and giving American citizens a more “consumer-grade” experience.

The Daily Scoop Podcast is available every Tuesday and Thursday afternoon. 

If you want to hear more of the latest from Washington, subscribe to The Daily Scoop Podcast on Apple Podcasts, Google Podcasts, Spotify and Stitcher. And if you like what you hear, please let us know in the comments.

Human-centered design at USDA; Consumer-grade experiences at IRS

Greg Otto talks with Rob Ragan, Principal Technology Strategist at Bishop Fox, as he shares his vision of building an “Iron Man suit” for human security testers that is shaping how AI is used in offensive cybersecurity. Rob dives into lessons learned from developing adaptive AI tools, the unique challenges and risks facing modern AI systems, and effective strategies for safeguarding against adversarial attacks and data leakage. Discover how ethical frameworks, innovation, and industry collaboration can drive responsible offensive security, what organizations often get wrong about AI threats, and what’s needed to secure the future as AI transforms the cybersecurity landscape.

In our reporter chat, Greg Otto talks with Matt Kapko about a new wave of zero-days impacting Ivanti products. 

Bishop Fox’s Rob Ragan and Iron Man Suit for pen testers

Greg Otto talks with Eran Barak, CEO and co-founder of MIND, on the dramatic rise of insider threats in cybersecurity, exploring recent high-profile cases and the factors fueling this surge. He discusses which industries and data types are most at risk, how insider tactics have evolved, and practical strategies for organizations to detect and prevent internal threats. In our reporter chat, Greg talks with Derek Johnson on how vibe coding can be secure as it grows into a practice that software developers rely on for their work.  


LINK: https://cyberscoop.com/vibe-coding-ai-cybersecurity-llm/


MIND’s Eran Barak

A podcast covering the latest news & trends facing top government leaders on topics such as technology, management & workforce. Hosted by Billy Mitchell on FedScoop and released Monday-Friday.

Human-centered design at USDA; Consumer-grade experiences at IRS

The Daily Scoop Podcast

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