In this special podcast episode, FCA Executive Director Sheldon Mills discusses what the FCA is doing to help tackle the impact of the rising cost of living, including the expectation on all regulated firms to be ready to support their customers. In the interview with Ozge Ibrahim, Sheldon explains the FCA's work on mortgages, helping borrowers in financial difficulty and how the upcoming Consumer Duty rules aim to improve firm communications to help consumers better understand their choices.

Inside FCA Podcast: Sheldon Mills on the cost of living

In this episode of the Inside FCA Podcast, Deputy Chief Economist and Head of Research, Economic Data and Behavioural Science, Dr Karen Croxson talks to Ozge Ibrahim about the core areas of focus for the research function, the impact of digital technologies and shaping regulatory policy, and the careers available in this important and growing area, which offer an opportunity to make a positive difference to the lives of millions of consumers while helping to ensure markets work well.

Inside FCA Podcast: The crucial role of research at the regulator

In the latest episode in a series of podcast interviews dedicated to the Consumer Duty, FCA Head of Competition Policy Ed Smith talks to Ozge Ibrahim about the FCA's expectations for manufacturers to complete and share their products and services reviews by 30 April 2023, and the reasons behind this milestone. Ed emphasises the need for firms to work together to deliver good customer outcomes and talks about the requirements for information sharing after the Duty comes into force in July, including what should happen in the case of any disagreements within the distribution chain.

Inside FCA Podcast: Consumer Duty information sharing and the April milestone

In this interview with Ozge Ibrahim, FCA Head of Competition Policy, Ed Smith, returns to the Inside FCA Podcast to explain the expectations for outcomes monitoring under the Consumer Duty. The Duty requires firms to assess, test, understand and evidence the outcomes their customers are receiving. Ed outlines why the FCA put these requirements in place, how firms should go about monitoring outcomes, and the processes they should use to ultimately ensure they achieve good outcomes for their customers.

Inside FCA Podcast: Explaining Consumer Duty outcomes monitoring

In this Inside FCA Podcast interview with Ozge Ibrahim, Emad Aladhal talks in detail about the tools the FCA uses to help tackle different types of fraud, including the use of data to identify and prevent harm sooner, partnership work with other organisations and taking assertive enforcement and supervision action. He also outlines his expectations of firms to help tackle financial crime and protect consumers from harm.

Inside FCA Podcast: Fighting fraud and financial crime

In this episode of the Inside FCA Podcast hosted by Ozge Ibrahim, Mark Austin, chair of the Listing Authority Advisory Panel and the FCA's Director of Market Oversight, Clare Cole, discuss the FCA’s proposals to improve the rules on listing commercial companies' equity shares in the UK.

Inside FCA Podcast: Listing reform and primary market effectiveness

This exclusive Inside FCA Podcast interview with Chief Executive, Nikhil Rathi, explains the detail behind the FCA's proposal to pause motor finance complaint handling. In the podcast, Nikhil outlines his expectations of firms and advice for consumers.

Inside FCA Podcast: Nikhil Rathi on reviewing the motor finance market

Our podcast series shines a light on all aspects of our work, featuring experts and special guests discussing regulatory matters and key issues affecting the financial services industry.
 
All views expressed by podcast guests are their own and don’t necessarily reflect those of the FCA.

About us
The Financial Conduct Authority is the conduct regulator for 59,000 financial services firms and financial markets in the UK and the prudential regulator for over 18,000 of those firms.

We aim to make financial markets work well so that consumers get a fair deal. We do this by protecting consumers, enhancing market integrity and promoting competition.

Financial Conduct Authority

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