In this episode, Sara Vaezy, Chief Transformation Officer at Providence, discusses Providence’s strategic approach to digital transformation, consumer engagement, and responsible AI adoption to improve both patient and caregiver experiences.

Sara highlights the importance of delivering personalized, frictionless, and proactive healthcare experiences across digital touchpoints. At Providence, a standout initiative is the use of conversational AI to enable ‘message deflection’ which reduces the volume of patient messages sent to physicians by helping patients resolve queries instantly through intelligent chatbots. Sara emphasizes building a digital workforce not just to automate routine tasks, but to rethink and redesign workflows creatively. With foundational investments in cloud infrastructure, unified data systems, and interoperability, Providence is well-positioned to scale AI use cases like ambient documentation and care navigation. 

Sara also shares how Providence has incubated and spun off innovative startups like DexCare and Praia Health to address critical gaps in supply-demand matching and patient personalization. She advocates for ethical AI governance, better observability tools, and designing AI-native healthcare processes that go beyond simply replacing human tasks. Take a listen.


Sara Vaezy, Chief Transformation Officer, Providence

Neal Singh, CEO of Caradigm, discusses data, analytics, and population health management

No Regrets Strategy : the Road to Value-based Care

"No Regrets Strategy : the Road to Value-based Care" with Neal Singh, CEO of Caradigm

Dr. Keith Dunleavy, Chairman and CEO of Inovalon, talks to us about their recent acquisition, data and analytics, and Inovalon’s growth strategy in 2018 and beyond.

Podcast Episode 3

“ABILITY Network gives us expanded reach” with Dr. Keith Dunleavy, Chairman and CEO of Inovalon

Lidia Fonseca, Senior Vice President and Chief Information Officer (CIO) for Quest Diagnostics talks to us about how blockchain can solve the 2 big problems for healthcare today.

Podcast Episode 4

"Blockchain can solve 2 big problems for healthcare today" Lidia Fonseca, CIO of Quest Diagnostics

Dr. Albert Chan, Chief Digital Officer of Sutter Health, shares with us on how digital is about opportunities to enhance the experience for patients

"Everyone needs a digital wingman" Dr. Albert Chan, Chief Digital Officer of Sutter Health

Sheila Colclasure, Global Chief Data Ethics Officer of Acxiom discusses with Paddy Padmanabhan, CEO, Damo Consulting Inc.about ethical data use and the impact of GDPR on healthcare data

Podcast 6 with Sheila

Ethical data use has to be "just" and "fair" - Sheila Colclasure, Chief Data Ethics Officer, Acxiom

Dr L. Patrick James, Chief Clinical Officer of Quest Diagnostics, discusses the findings of their third annual survey on the shift towards value-based care. The complete report can be found at http://quanumsolutions.questdiagnostics.com/2018survey

Podcast 7

“Data is the coin of the realm today” Dr. L Patrick James, Chief Clinical Officer, Quest Diagnostics

Dr. Toby Cosgrove, Former CEO and President, Cleveland Clinic speaks with Paddy Padmanabhan, CEO, Damo Consulting Inc.

We are in a continuum of change in healthcare, augmented by emerging technologies.

Colt Courtright, Director, Corporate Data & Analytics, Premera Blue Cross speaks with Paddy Padmanabhan, CEO, Damo Consulting Inc. on how they’re empowering their members with data and transparency

We’re empowering our members with data and transparency

Dwight Raum, VP and Chief Technology Officer, Johns Hopkins Health System speaks with Paddy Padmanabhan, CEO, Damo Consulting Inc. on digital transformation, precision medicine, and big data at Johns Hopkins.

With Dwight Raum

Digital is the marriage of new technologies with traditional technologies

Host Paddy Padmanabhan talks to San Banerjee, Vice President of Digital Experience at Texas Health Resources, about how they create a connected ecosystem to provide a seamless digital experience for patients wherever they are through digital channels that includes virtual health. San Banerjee believes It is important to understand how tech enables healthcare keeping people and processes in mind.

Texas Health Resources completed 100,000 virtual visits in the first ninety days of the pandemic. San says that as we move forward in healthcare, people will get accustomed to using virtual care delivery mechanisms, which will increase its acceptance further. San defines digital front doors as an access mechanism for patients to get services they are looking for. On the other hand, from a consumer perspective, it is all about managing the consumer point of view to access the services that providers can offer.

Healthcare is not just about technology; it is a people-based business. San advises digital health startups to understand how technology enables the healthcare business while keeping in mind people and processes. Take a listen.

Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

The Big Unlock

The Big Unlock: San Banerjee, VP of Digital Experience at Texas Health Resources

Stay up to date on current trends in healthcare's digital transformation. Featuring C-suite executives from the healthcare and technology sectors, podcast hosts Rohit Mahajan and Ritu M. Uberoy discuss how they are driving digital health innovation and leveraging emerging technologies to create the healthcare experiences of the future.

About the hosts:

Rohit Mahajan, Managing Partner and CEO, Damo and BigRio: Rohit is an entrepreneur and a leader in the information technology and software industry. His focus lies in the field of artificial intelligence and digital transformation for healthcare clients. His recently published full length book,  Quantum Care, A Deep Dive into AI for Health Delivery and Research has been trending #1 in several categories on Amazon. Rohit is a Wharton School Fellow and a graduate from the Harvard Business School. You can follow and connect with him on https://www.linkedin.com/in/rmahaj/

Ritu M. Uberoy, Managing Partner at Damo and BigRio has over twenty-five years of experience in the software and information technology industry in the United States and in India. She established Saviance Technologies in India and has been involved in the delivery of several successful software projects and products to clients in various industry segments.
You can follow and connect with her on https://www.linkedin.com/in/ritu-m-uberoy/

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Sara Vaezy, Chief Transformation Officer, Providence

The Big Unlock

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