Name: The Customer Journey by The Digital Lighthouse in Digital Lighthouse
Duration: 23 min 9 s
Description: On this week's Digital Lighthouse, Zoe Cunningham is joined by Rebecca Kemp, Director of Customer Journey at Citizen's Advice.

Digital Lighthouse

On this episode of Digital Lighthouse, Zoe Cunningham is joined by Jessica Figueras, Tech Strategist and Chair of the National Childbirth Trust. Jessica discusses how the COVID-19 pandemic has impacted organisations that rely on person-to-person contact, and how technology has played a part in moving communities online.

Digital Lighthouse: Innovation for social motivation

On this week's Digital Lighthouse, Zoe Cunningham is joined by Rebecca Kemp, Director of Customer Journey at Citizen's Advice.

The Customer Journey

On this week's Digital Lighthouse, Zoe Cunningham is joined by Kristian Merritt, Director of Digital Transformation at David Lloyd Clubs. Kristian discusses how David Lloyd Clubs has tackled the challenges of COVID and how their business and digital strategy had to dramatically transform to cater to customers remotely.

David Lloyd Clubs' Digital Shift

On this week's Digital Lighthouse, Zoe Cunningham is joined by Danny Attias, Chief Digital and Information Officer (CDIO) at Anthony Nolan. As the first special episode on digital leadership, Danny takes a deep dive into what it means to be a digital leader and gives some insight into how businesses can thrive in this competitive and constantly shifting digital landscape. From legacy infrastructure and data monoliths to seamless customer journey maps and continuous improvement platforms, Danny takes us through Anthony Nolan's digital transformation, where merging digital and business strategies has been at the forefront of their success.

Leading digital strategy at Anthony Nolan

Digital Lighthouse Jen Dallas (Softwire)

On this week's Digital Lighthouse, Zoe Cunningham is joined by Jen Dallas, Head of Digital UK and Ireland at RSA Insurance. Jen talks about the work she and her team have done to develop customer experiences across their platform. She explores the RSA's use of user testing, research and leadership to help create huge efficiency gains, and what has been valuable for the RSA's position in the financial services sector.

Jen Dallas is the Head of Digital at RSA Insurance, where her current focus is on delivering ecommerce growth and strategically aligned, customer-centric product developments. She has spent the past 15 years honing her skills in the travel and insurance sectors, using her expertise to solve business problems through digital solutions, driving online adoption.

How the RSA is delivering great customer experiences to its financial services users

Seeds Of Growth (1111hz) - 1 Hour Handpan Music - Malte Marten

Don't give up.
https://www.youtube.com/watch?v=7dzYgThcQnA 

Facebook: https://www.facebook.com/Haci.product...
Twitter: https://twitter.com/Haciproductions
Instagram: https://instagram.com/haciproductions/
Blogger: http://haciproductions.blogspot.com.tr/

© 2014 Haci Productions

Don't give up

ĐI CÙNG ANH REMIX - MINH VƯƠNG M4U x ACV REMIX  Đi Cùng Anh Qua Cơn Mưa Giăng Ngập Lối Remix. - Minh

Mục Hạ Vô Nhân (feat. Binz)

In this episode of The Digital Lighthouse, host Zoe Cunningham talks with Clare Sudbery — independent technical coach, consultant, and international speaker with over 25 years in software engineering. Clare has worked across healthcare, insurance, and travel, and now helps technical teams boost performance through clarity, alignment, and collaboration.

Together they explore ensemble working — also known as mob programming or software teaming — and why it’s a powerful shift from solo coding to true collective problem-solving. Clare explains how ensemble working speeds up delivery, reduces risk, and builds stronger, kinder teams that learn faster and work better together.

Discover:

What ensemble working is and how it extends pair programming

Why complex systems demand collaboration, not heroics

How agile and XP principles shape ensemble practices

The hidden costs of handoffs and meetings — and how to remove them

Why onboarding, training, and new features are ideal starting points

How kindness and fast feedback drive high performance

See Clare live on 16 October at Outpace Conf Manchester → outpaceconf.com

Why ensemble working builds stronger engineering teams with Clare Sudbery | The Digital Lighthouse

To celebrate 20 years of Design Matters, Debbie Millman revisits standout moments from past conversations with photographers Catherine Opie, Albert Watson, Pete Souza, Lynn Goldsmith, and Mary Ellen Matthews. These excerpts explore how they approach craft, capture truth, and use the camera to tell the stories that define us.

20th Anniversary celebration with photographers Catherine Opie, Albert Watson, Pete Souza, Lynn Goldsmith, and Mary Ellen Matthews

As part of the 20th anniversary of Design Matters, Debbie Millman shares Part Two of her most surprising first questions, the curious openings that sparked honesty, humor, and revelation. These excerpts highlight the unexpected moments that shaped some of the show’s most memorable conversations.

Guess the Guest: Surprising First Questions Part Two

Hall Of Fame Vs River Flows In You (Ananta Giovanni Mashup)

HIGH STAKES INSTRUMENTAL

BUY LINK: http://www.beatstars.com/beat/high-stakes-905660/

INSTAGRAM: https://www.instagram.com/alxvndronthebeat/

HIGH STAKES

YerA

Alessia Cara - Scars To Your Beautiful (YerA Remix)

The Digital Lighthouse is a podcast for CTOs and other tech leaders looking to navigate their organisation through endless disruption and turbulence. Packed full of real life stories and insights, this podcast serves as your guiding light - wherever you are in your journey and whatever challenges you face.

The Customer Journey

The Digital Lighthouse

Related tracks