In this episode of The Jasons Take On… we are joined by special guest, Abby Hammer. Abby is the VP of Customer Succes and Head of Product at Churn Zero, a leading customer success platform. Join us as we discuss the importance of close alignment between customer success and the product team.  Abby shares her keen insights, experiences and practical recommendations for how you can better align these two critical functions.

ADDITIONAL RESOURCES:

Connect with Abby on LinkedIn: https://www.linkedin.com/in/abbyhammer/ 

Learn more about Churn Zero:  https://churnzero.net/ 


CONNECT WITH THE JASONS:
thejasonstakeon.com/

TJTO Guest: Abby Hammer - "Customer Success & Product Alignment"

We all know that customer success more often than not starts in the trenches fighting fires with your customers, your sales teams and your product teams and working in that mostly reactive mode and mindset. But for us to help our customers achieve the outcomes that they need to, to be successful, how do we make that shift to being proactive in how we work and then going one step further to being predictive and driving value for your customers based intuitively on where they are in their customer lifecycle and their specific level of engagement and behavior and not having to wait until they call you or you schedule that regular call.

You need to figure out:
	• Why we need to be reactive to start
	• What are the next steps for our CS teams to grow and develop
	• What else do we need to look at beyond just CSMs down in the trenches

Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success.

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Creating Proactive Customer Success Teams and Processes

Customer success as a discipline is rapidly maturing, yet it still has a long way to go. Many CS programs are not yet delivering full value and more improvements are needed. So, what will you do to boldly lead and grow your CS program in 2020?

In this episode, The Jasons share our thoughts and vision for customer success. We talk about trends we noticed in 2019 and layout a bold vision for 2020.

The Jasons Take On...

The Bold Vision for Customer Success in 2020

As customer success professionals and leaders we understand how critical our customers' success is to our future and our own success, and why it's not just about having a customer success team or function within your business. But what is still often missing is that wider understanding and fit within the whole organisation. There are still some major changes needed across industry as we move to become more customer centric and drive outcomes for our customers.

What's needed from the C-suite and leadership in your business to shift the focus to customer success and how can we help facilitate and drive this change?

Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success.

How Does Customer Success Fit in Your Organization in 2020

Unplugged Conversations on Key Customer Success Topics with Two Leading Jasons.

Jason Whitehead (US) and Jason Noble (UK)

The Jasons take on...

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