In this episode I talk to&nbsp;Linda Dugan, Director of Patient Accounting/Registration at&nbsp;Mon Health Medical Center, which serves the Morgantown, WV area. I ask her about the importance of "The Patient Experience," how she manages it at her facility, and what its future is.

The Patient Journey - Linda Dugan

In this episode I talk to&nbsp;Jenni Faulk, Contact Center Team Lead&nbsp; at&nbsp;CCi, a company located in Winston-Salem, NC that offers EBO services to hospitals nationwide. Jenni shares a unique Patient Experience in which one of her team members was able to connect with a patient.

The Patient Journey Podcast