Jane Malyon is the founder of The English Cream Tea company and in this episode, she tells us how afternoon tea could save the world! She is an expert in the currency of courtesy and&nbsp;delivered a TED talk on why&nbsp;it's important to make your clients (and staff) feel special and valued. She talks about how this can be done in a way that's so charming they will be made to feel like extended family and why good etiquette is valuable in business.  She has a best-selling book on the topic and the Guinness World Record for largest English Cream Tea! If we transfer the niceness and consideration shown at afternoon tea, that 'pause' on what else is going on, being in rapport, listening, passing, sharing, engaging - those are the very traits we want in colleagues and companies with whom we do business. Niceness isn't weakness. It just makes this world a better place.  and I forgot to mention in the episode that Jane has a special offer for listeners:&nbsp; Use the discount code:&nbsp;POST10 (for use during November 2019) on any postable gift for 10% off at&nbsp;www.englishcreamtea.com Links:   TEDx talk: How Afternoon Tea Could Save The World (of course it could!)  https://www.youtube.com/watch?v=vaDquLlxDsI &nbsp;      Guinness World Record for the largest English Cream Tea Party: https://www.facebook.com/photo.php?v=10151053240156526 &nbsp; Jane's top ten tips of English Cream Tea Etiquette Video  http://www.youtube.com/watch?v=Dq-1MLT3YDk    &nbsp; Website  www.englishcreamtea.com &nbsp; And a discount code for use during November 2019 on any postable gift: POST10 for 10% off. &nbsp; Facebook: https://www.facebook.com/englishcreamtea Instagram:  https://www.instagram.com/englishcreamtea Pinterest:  https://www.pinterest.co.uk/englishcreamtea Twitter:  https://twitter.com/englishcreamtea LinkedIn:  https://www.linkedin.com/in/jane-malyon-englishcreamtea/ &nbsp; Exceeding Expectations links: www.ExceedingExpectations.me  Facebook Group Twitter LinkedIn YouTube  How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/   Full shownotes including transcription available at: https://tonywinyard.com/ee056-jane-malyon/&nbsp;

Jane Malyon

Dr Jacqui Taylor is a Cyberpreneur, a Top 10 Global IoT innovator, a Smart Cities Tsar, a UK Science Diplomat, Professor, Aerospace Engineer... She has an Honorary Doctorate of Science and a top 10 global Internet of Things innovator she doesn’t just predict the future she engineers it using cutting edge web science research. In this episode, she talks about clarifying and demystifying the future for you and spotlighting the megatrends inspiring you to align your organisation to profit from the Internet of Things. We explore many different areas in this episode including:   Working as a strategic advisor to governments inc the UK, China Advising central banks and organisations such as Unicef How her company Flying Binary positively impacted over 90 countries Being involved in the project of building the internet of things - which changes our society and the way we live in the world Story of discussion with Sir Tim Berners-Lee creator of the internet Jacqui is a Smart City Tzar Gen Z and the hugely increasing influence they’re having on the economy - the first generation that has been immersed in the web, whereas the Millennials were ‘adaptives’ AI, AR, VR, GR and how this will emerge in the next few years Robots run her office! Oculus&nbsp; The future of the cybersecurity industry Global education The amount of Global cooperation that is happening may surprise you Working on the Wikileaks project Her talk at Davos earlier this year How a young boy she mentored became a millionaire by 11 Do you realise how high a security risk your thermostat might be? The Empathy Economy Jacqui's equation, which is her formula for success she uses every day and why most people have at least one component missing World Economic&nbsp;Forum research;the foundation for her CyberSmart entrepreneurs&nbsp;success path. and underpins the Empathy Economy  &nbsp;  Her favourite customer service quote is from one of her heroes; Steve Jobs. It was from his Stamford address:  Stay Young Stay Foolish  &nbsp; Links: FlyingBinary Ltd&nbsp;   https://www.linkedin.com/in/dr-jacqui-taylor/ t:&nbsp;@flyingbinary t: @jacquitaylorfb Facebook Business Profile: https://business.facebook.com/jacquitaylor1MF Facebook CyberSmart entrepreneurs topic page:  https://www.facebook.com/CyberSmart-Entrepreneurs-108380593856844 &nbsp; Exceeding Expectations links: www.ExceedingExpectations.me  Facebook Group Twitter LinkedIn YouTube  How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/   Full shownotes including transcription available at: https://tonywinyard.com/ee060-dr-jacqui-taylor/&nbsp;

Dr. Jacqui Taylor

Trish is a public speaking coach, mentor and author and helping to empower introverts. She loves helping people find their message and share it with others and she makes it easier for people to do so whether that be using the spoken word or the written word. Some of the topics discussed:  An advocate for people who have dealt with suicide Advocate for breast cancer Author and contributing author to 15 books Mentoring What people struggle with most when writing a book Why she loves the words: "Repurpose and leverage” “When you believe in yourself, wow the journey really takes off" By not sharing your message you’re being selfish!  &nbsp; 2018&nbsp; Winner BPW Northlakes Bright Training &amp; Employment Partners Inspirational Woman Award 2018 &amp; 2016 Small Business Champion Awards – Finalist Education &amp; Training Category 2016 Women World Award Gold Winner – Woman of the Year- Mentor or Coach 2016 Women World Award Bronze Winner – Female Entrepreneur of the Year 2016 Awarded Top 50 Public Speaking Blog 2015 Edupreneur Award Winner – Professional Speaking Category Links:  www.trishspringsteen.com &nbsp; www.trishspringsteen.com https://www.facebook.com/Trischel https://www.facebook.com/trishspringsteenauthor https://www.facebook.com/trishspringsteenspeaking https://www.instagram.com/trishspringsteen/ http://www.linkedin.com/in/trishspringsteen/ https://twitter.com/TrishatTrischel http://bit.ly/TrishTalks http://bit.ly/GetKnownBeSeenWebTV &nbsp; Exceeding Expectations links: www.ExceedingExpectations.me  Facebook Group Twitter LinkedIn YouTube  How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/   Full shownotes including transcription available at: https://tonywinyard.com/ee061-trish-springsteen/

Trish Springsteen

Rob Braiman has a reputation as a "Serial Entrepreneur" and for the past 15 years has been working directly with business owners to improve strategic planning, operations, growth, and profitability. He founded Cogent Analytics after spending over 10 years as a senior business analyst helping to improve and build main street businesses across the country. The company has now been ranked for 2 consecutive years on the Inc 500/Inc 5000 list of fastest-growing companies in the country and # 5 in the state of NC. Rob has engaged with over 1700 businesses across the United States and the mission of Cogent Analytics is to bring tools of better management, organization, and profitability to privately held, small to mid-sized businesses; and to deliver their services with integrity and transparency. In this episode we discuss:  Always putting the interests of the client first Rob's value system and what he asks the employees of Cogent to embrace  Profitability / Small Business Success   Team development   Small Business Marketing   Sound business practices for SMB’s   Links: http://www.cogentanalytics.com https://www.facebook.com/CogentAnalytics/ https://www.linkedin.com/company/cogent-analytics---llc/ https://twitter.com/Cogent_LLC Exceeding Expectations links:  Facebook Group Twitter LinkedIn YouTube  How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/ Full shownotes including transcript at: https://tonywinyard.com/ee062-rob-braiman/

Tony Winyard