Surprise And Delight - Good For Your Business And Your Brand #766

Surprise And Delight - Good For Your Business And Your Brand #766

Trent Munday

Do you have a Surprise and Delight Strategy in place for 2020?

If not, you really should.

Malaysia's KLIA Airport had a great one in place. On two incoming flights, just a few days before Christmas, while the passenger…

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