In this week’s episode, Squirrel and Jeffrey discuss how you can use emotional outcomes in your conversations to build trust and evoke more positive responses from your customers, rather than relying solely on intellectual ones.

Listen to see how you can incorporate lessons from “Emotional Rugby” in your sales and customer relations, as well as across your workplace practices.

Links:
- “Many of us have faced buyers who seem to agree with everything we say…but never sign the contract. We have played intellectual chess with them but not emotional rugby.” – Alan Weiss and Nancy McKay, The Modern Trusted Advisor
- Simon Sinek Start With Why: https://simonsinek.com/books/start-with-why/

Our book, Agile Conversations, is out now! See https://agileconversations.com where you can order your copy and get a free video when you join our mailing list!
 
We'd love to hear any thoughts, ideas, or feedback you have about the show.

Email us at info@agileconversations.com

Play Rugby Not Chess

A bit of festive magic for you. 

We have invited Marcin Floyran and Sebastian Lambla back onto the podcast to discuss VeST (Vertical Slice Technologies). They were last on the podcast about two years ago to talk about Agile Anarchy and we asked them back to talk about VeST. So here it is. Aslak is asking the questions. 

This is a great listen for those who are interested in building customer-centric, high-quality software products.


Topics discussed during the podcast include:

 - The core concepts of VeST and its benefits.

 - Why focusing on the customer can be a great first-step for teams steeped in legacy code.

 - Debunking hexagonal architecture and ports and adapters. 

 - The role of traditional testers and mob testing. 

Shownotes

 - Sebastian's blog - https://serialseb.com/serials/vest-redux/

 - Agile Anarchy podcast - https://cucumber.io/blog/2016/02/16/agile-anarchy

 - Kind of Green - Aslak's post about how we are building Cucumber Pro -https://sdjournal.org/bdd-like-jazz/

Shout out the pod on Twitter @cucumberbdd - https://twitter.com/cucumberbdd

VeST - Vertical Slice Technologies

This week, Jeffrey and Squirrel are on the road at CITCON Vienna, interviewing participants about how they use agile techniques and principles outside development.

SHOW LINKS:

-The 12 Agile Principles: http://agilemanifesto.org/principles.html

-CITCON: http://citconf.com/

-London Organisational Learning Meetup: https://www.meetup.com/en-AU/London-Action-Science-Meetup/

***

We'd love to hear any thoughts, ideas or feedback you have regarding the show.

Email us: agile@troubleshootingagile.com

Tweet us: twitter.com/TShootingAgile

Also, if you'd like to leave us a review on iTunes (or just like and subscribe), you'll find us here: itunes.apple.com/gb/podcast/troub…d1327456890?mt=2

Agile Outside Software Teams

Troubleshooting Agile is a problem-solving session for agile teams. Jeffrey Fredrick and Douglas Squirrel look at common problems agile teams face and provide practical, immediately useful advice for getting back on track.

Play Rugby Not Chess

Troubleshooting Agile

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