Claudette is as an accomplished customer service professional. &nbsp;Her expertise was refined with formal education, experience over 40 years working in a corporate environment, ongoing engagement with meaningful community associations, and through business practice as an entrepreneur. She is President of At Your Service Consulting, LLC and Touchpoints of Service providing customer service training and consulting services.  DTE Energy represents the corporate environment where Claudette fine-tuned her ability to execute strategic planning tactics through progressive roles with expanded responsibilities. &nbsp;Forward thinking analysis is second nature to her as a result of completing ongoing training including continuous improvement and leadership. &nbsp; DURING THIS EPISODE WE DISCUSSED:  The importance of knowing your customer and seeking to understand their specific needs Customer service in Black-owned businesses How to increase and maintain your customer base How to deal with both internal and external customers, including training your team Being receptive to customer feedback  RECOMMENDED READS: Customer Service Tips and Treasures x Claudette Harris  Busy Woman to Business Woman x Catrina Hurst  Amazing Every Customer Every Time x Shep Hyken  OTHER PLACES TO LISTEN:  Apple | Soundcloud | Stitcher |  Google Play STAY CONNECTED: Claudette: Website | &nbsp;Instagram | Twitter &nbsp;| Facebook Black to Business: &nbsp;Website | Instagram | Twitter | Facebook

EP 12:  Putting Your Customers First x Claudette Harris

&nbsp;Lloyd J. Cambridge is the founder of Progress Playbook, the learning platform that designs customized learning experiences to equip entrepreneurs and their teams to accomplish their goals. Progress Playbook has designed entrepreneurship curriculum and programs for&nbsp;government agencies and non-profits, including, NYC Department of Small Business Services,&nbsp;City Harvest, The Actors Fund, New York University, Council Member Robert Cornegy, and Brooklyn Community Foundation to name a few. Lloyd’s career started as an analyst and underwriter at JP Morgan Chase working with middlemarket companies in the apparel, textile and jewelry industries. After spending five years in the banking world, he made the switch to work alongside entrepreneurs as director of NYC&nbsp;Business Solutions, a program under New York City Department of Small Business Services. At&nbsp;NYC Business Solutions he lead a team and cultivated key partnerships to deliver services to&nbsp;thousands of small businesses, fueling New York City’s business engine. He has shared his&nbsp;expertise on entrepreneurship with organizations like Goldman Sachs 10,000 Small Businesses, the Small Business Administration, Federal Reserve Bank of New York, Martha Stewart American Made Program and New York University. DURING THIS EPISODE WE DISCUSSED:  How to validate your idea How to start a business from anywhere Business is no one-size-fits all How to transform your neighborhood and community through entrepreneurship  RESOURCES MENTIONED:  Meetup Wave Accounting Contractually Upwork Fiverr  OTHER PLACES TO LISTEN:  Apple | Soundcloud | Stitcher |  Google Play STAY CONNECTED: Lloyd: Website | &nbsp;Instagram | Twitter &nbsp;| Facebook&nbsp; Black to Business: &nbsp;Website | Instagram | Twitter | Facebook

EP 13: Designing The Right Business x Lloyd Cambridge

Mandy Bowman is the Founder and CEO of Official Black Wall Street. After studying entrepreneurship at Babson College, she set out to empower the Black community through economics and ownership. With a deep-rooted passion for all things social media, entrepreneurship, and Black culture, she has worked tirelessly to make it easier for others to find and support Black entrepreneurs through her digital platform and Black business directory, Official Black Wall Street. In 2017 Mandy was invited to TEDx Dover, the first TED event held at an HBCU, to give a TED talk on ownership and long term wealth in the Black community. She was also chosen to present her business pitch to a panel of celebrity entrepreneur judges on Centric TV's new series 'Queen Boss.' Just before the 2017 holiday rush, Mandy launched the highly anticipated app version of Official Black Wall Street to help people find and support online-based and brick &amp; mortar Black-owned businesses. Making headlines as the first app to alert users whenever they're near a Black business, the app was featured in Black Enterprise, Essence Magazine, News One, Blavity, CBS News and various other publications. During her professional career Mandy has worked at Atlantic Records, Complex Magazine, and Essence Magazine in social media and digital marketing. When she isn't working to fuel Black businesses, she is volunteering as a mentor to inner city students and creating social strategies for small businesses. DURING THIS EPISODE WE DISCUSSED:  Recycling money in the Black community The power of focusing on the Black consumer/audience Using social media to grow your business Building a team of people who are passionate and reliable  OTHER PLACES TO LISTEN:  Apple | Soundcloud | Stitcher |  Google Play STAY CONNECTED: Mandy: Website | &nbsp;Instagram | Twitter &nbsp;| Facebook Black to Business: &nbsp;Website | Instagram | Twitter | Facebook

EP 14: The Power of Black-Owned Businesses x Mandy Bowman

Join us as we chat with some of todays top entrepreneurs, creatives, and industry leaders within the black community as they share tips and resources to help sustain and grow black businesses. We are committed to improving and connecting the black dollar