This audio summary of Aaron Schroeder's Customer Service Track presentation at our UWEBC Annual Conference on October 1 was auto-generated using Google's Notebook LM tool.

The customer service industry is going through unprecedented change, and what this means to different industries remains to be seen. The current economic climate made the promise of AI’s impact take center stage, but many companies still struggle to realize tangible benefits. Aaron Schroeder, Director of AI Solutions at TTEC Digital, takes on the facts and fiction of this new paradigm in the age of AI. In this presentation, you will learn more about helpful frameworks for approaching solutions and the impact that real companies are beginning to make today. Human-based, empathetic customer experiences are more important than ever, and the story of AI in CX isn’t the “replacement” or even “augmentation” of that process but rather an “evolution.”

Practical AI for Customer-worthy Experiences

The UWEBC brings together executives, managers and senior practitioners from leading companies to learn from each other in the areas of marketing, human resources, technology, supply chain, and customer service.