In this episode of the Platform Podcast, Elle Tucker talks to Nino Cavenecia of Customer First about the challenge for early stage marketplaces of balancing a desire for an easy customer journey with risk. Nino shares his journey, and talks about how he created the Customer First brand from his learnings at, amongst others, the marketplace giant Outdoorsy. Elle and Nino discuss the importance for startups of finding that ’sweet spot’ between growth and safety, and how to make transactions difficult enough to be secure, but easy enough to build confidence and retain customers - and ultimately grow.

Balancing Growth and Safety in Marketplaces with Nino Cavenecia

In the latest episode of the Platform Podcast, Elle Tucker talks to Gabriel Isserlis, Founder and CEO of Tutti, a platform that helps artists in music, theatre, dance, film, and photography find and book spaces for short term creative projects. Gabriel tells Elle about his varied career and how he came up with the idea for Tutti, as well as the challenges he faced building a startup during the pandemic. Elle asks Gabriel about the risks involved in space sharing and Gabriel shares his vision he has for the future of Tutti. A not-to-be-missed episode.

Space Sharing: What is the Potential and What are the Risks? With Gabriel Isserlis

Jan Eissfeldt, Global Head of Trust and Safety at Wikimedia Foundation - and Marketplace Risk Advisory Board member - talks to Elle Tucker in this, the latest episode of the Platform Podcast. Jan tells Elle about the scaled sustainable risk management approaches he builds for platforms operating in the intersection between technology and society. He goes on to share with her his journey into the world of the platform economy which began when he ran into the shared knowledge ecosystems of Wikipedia in early 2004. A not-to-be-missed conversation for those who have always wondered what goes on behind the scenes at Wikipedia!

Behind the Scenes of a Global Knowledge Sharing Movement with Jan Eissfeldt

In the latest episode of the Platform Podcast, Elle Tucker talks to Marketplace Risk Advisory Board member Jennifer Kelly, who is Director of Marketplace Integrity at Etsy. Jennifer tells Elle about her role at one of the largest marketplaces in the world and how she became interested in the world of trust & safety after she studied law. Jennifer goes on to talk about the US Inform Act which requires online marketplaces to collect, verify, and disclose certain information from high-volume, third-party sellers, and tells Elle how Etsy deals with legal and regulatory change.

Trust and Safety at One of the World’s Biggest Marketplaces with Jennifer Kelly

This week, Elle Tucker is joined by Julia Andaluzia, founder of Shelff, to talk about her new furniture and homeware rental marketplace. Julia tells Elle about how she started Shelff using an MVP on Instagram, inspired in part by the short usage of Christmas decorations and keen to offer an alternative. The idea has grown, and there is at the same time a trend for ‘access over ownership’ when it comes to interiors, which has led Julia to recently launch Shelff on Sharetribe. She talks about the trust and safety strategies she is considering even at this early stage, and how she is focused on creating hyper-localized communities on the marketplace to engender user trust and scale.

Does the Future of Our Homes Lies in the Sharing Economy? With Julia Andaluzia

In the final episode of the series, Elle Tucker talks to Roger Kaiser, Head of Safety at Uber and Marketplace Risk Advisory Board member. Roger tells Elle about his background in federal law enforcement and how he was able to transfer skills from this part of his career forward into his role at Uber eight years ago. He shares with Elle what his job now consists of on a day-to-day basis and the challenges a global marketplace that connects people in real life can face, and how he helped the company transition into a more mature model. A fascinating conversation to finish the series.

Leading the way in trust and safety at a global marketplace with Roger Kaiser

In the first episode of the new series of the Platform Podcast, Elle Tucker is joined by Vishal Kapoor, Director of Product at Shipt and Marketplace Risk Advisory Board member, to talk about the complexities of the Shipt model. Vishal shares his experiences of the recent Marketplace Risk Management Conference in San Francisco, and goes on to provide a fresh perspective on risk management by looking at the topic though the lens of pricing. A fascinating discussion to kick of the new series!

What has pricing got to do with risk management? with Vishal Kapoor

Elle Tucker is joined by John Vincent Lee, Founder and CEO of Loopie, a laundry marketplace app which connects people who don’t have the time or desire to deal with their own laundry with people who can do it in their home and earn money in the process. John shares his founder journey since Loopie began in Seattle and tells Elle about the challenges and achievements he has experienced. A must-listen podcast, with a story about muddy boots that is a risk management lesson for all marketplace founders!

Solving the problem of laundry with the marketplace model with John Lee

This week our host Elle Tucker talks to Jane Lee, Trust & Safety Architect at Sift. Jane tells Elle about her role and her passion for fraud fighting, then goes on to share the story of a recent ‘undercover operation’. Jane suspected a crypto scam that was hitting various dating sites and community forums after she was targeted herself, and personally went undercover to reveal this scheme. Jane talks through the anatomy of it and recounts how her patience paid off in the end. A gripping tale which makes for a fascinating podcast!

Going Undercover to Lift the Lid On a Platform Crypto Scam with Jane Lee

In the latest episode of the Platform Podcast, Elle Tucker is joined by Lieke Van Kerkhoven, Co-Founder of FLOOW2 and Marketplace Risk Advisory Board member. As Lieke tells Elle, sharing for consumers is an opportunity – but for businesses, it’s an even bigger opportunity, not only to be more sustainable but to save money. However, how do you build B2B sharing beyond (inefficient) informal networks? The answer is in the technology, and for Lieke this realization was the beginning of FLOOW2. An absorbing, must-listen conversation about the creation and growth of FLOOW2, and Lieke’s vision for B2B sharing.

Balancing Growth and Safety in Marketplaces with Nino Cavenecia

Marketplace Risk

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