In this episode of the Platform Podcast, Elle Tucker talks to Nino Cavenecia of Customer First about the challenge for early stage marketplaces of balancing a desire for an easy customer journey with risk. Nino shares his journey, and talks about how he created the Customer First brand from his learnings at, amongst others, the marketplace giant Outdoorsy. Elle and Nino discuss the importance for startups of finding that ’sweet spot’ between growth and safety, and how to make transactions difficult enough to be secure, but easy enough to build confidence and retain customers - and ultimately grow.

Balancing Growth and Safety in Marketplaces with Nino Cavenecia

In this episode of the Platform Podcast, Elle Tucker talks to Marketplace Risk Advisory Board member Rob Brown of Kerb about the the recent developments in the 'future of transport' space. They discuss how the pandemic has impacted the way that cities work and what Covid-19 has meant for industries like parking that haven’t changed for years. Disruption has been accelerated, especially in Western economies where so many people have begin to work from home, and the focus has been taken off the traditional ‘9 to 5’. So what are the opportunities for marketplaces like Kerb and their data in this new normal?

Disrupting the Parking Industry with the Marketplace Model with Rob Brown

Elle Tucker is joined by Polly Applegate, ex Head of Community at Depop and now an adviser for early stage tech startups. Polly tells Elle about her journey, via Apple, into the world of marketplace communities and the importance of trust when a marketplace - and its community - scales. She talks about the challenges faced by rapidly growing marketplaces, why trust and safety is often overlooked, and the pitfalls of not having a ‘belt and braces’ approach in place. In this lively conversation, Polly also shares her thoughts on how trust and safety can create a positive customer experience: the foundation for growth.

Building Trust in Marketplace Communities with Polly Applegate

Darren Cody of Marketplace Studio, formerly of Ruckify, joins Elle Tucker in the latest Platform Podcast episode. He tells Elle about the priority he placed on trust and safety while building the Ruckify platform, the reasons for doing this and the challenges that it presented. He goes on to share what he learned from that stage of his career and how he has applied these learnings in his newest venture, Marketplace Studio – which aims to support non-technical marketplace founders find freelancers who can collaborate to help them create the platform they need: essentially a ‘marketplace for marketplace creators’.

Prioritizing Trust & Safety in the Marketplace Model with Darren Cody

In this episode of the Platform Podcast, Elle Tucker is joined by Charlotte Willner, Executive Director of the Trust & Safety Professional Association. Charlotte talks about her background in trust and safety, including her work at Facebook and Pinterest amongst others, and what led to her taking on this new role running a non-profit last year. She tells Elle about the types of members the TSPA has, and the importance of bringing professionals in this space together to learn from and support each other, especially now as platforms have reached an ‘industrial scale’ and trust and safety has become more of an 'assembly line’ process than ever before.

Building a Community for Trust & Safety Professionals

Albert Giang of King & Spalding joins Elle Tucker for the final Platform Podcast episode of Series 3. A frequent guest on Marketplace Risk webinars and at live events, Albert is a thought leader in the tech industry, his clients include some of the most respected companies in the gig economy, e-commerce, telemedicine, and social networking/media space. He tells how he came to create such a unique practice at the cutting edge of technology and shares his top two lessons for disruptive startups when it comes to legal and regulatory issues. A must-listen - and to be continued!

Growing A Cutting-Edge Practice in the Tech Industry with Albert Giang

In the first episode of series four of Platform Podcast, Elle Tucker is joined by Neal Gorenflo, Co-Founder and Executive Director of Shareable. Neal shares the ‘origins story’ of Shareable, talks about how it has evolved alongside the sharing economy, and shares his thoughts on how risk management and trust and safety is something that all types of platforms need to get right. In the lead up to the San Francisco Marketplace Risk Management Conference, Neal also talks about Shareable’s partnership with Marketplace Risk and a new focus on responsible, sustainable platforms that he sees emerging.

A New Focus on Responsible, Sustainable Platforms

Elle Tucker talks to PJ Rohall, Fraud Market Expert at Featurespace and Co-Founder at About-Fraud, about the evolving world of fraud prevention, and asks the important question: will the battle against fraud ever be won? Listen now to find the answer, and learn more about About-Fraud (who are partnering with Marketplace Risk for the Marketplace Risk Management Conference in San Francisco). PJ also discusses with Elle his motivations for co-founding the community and shares advice for early stage marketplace founders on when to start thinking about the threat of fraud. A must-listen!

Will the Battle Against Fraud Ever Be Won

In this episode of the Platform Podcast, Elle Tucker talks to Tal Bitton, VP of Fraud & Risk at EverC about the value of complete transparency for marketplaces and ecommerce sites. He explains the technology behind EverC’s tools that shine a light into the dark areas of the internet and enable marketplaces to navigate risk and grow their businesses. Tal talks about what drives his passion to uncover illicit listings and tells his personal story of why it matters to him. A not-to-be-missed episode.

Why Visibility is Important When Navigating Risk

Stephen Kane of FairClaims joins Elle Tucker in the latest Platform Podcast episode. He tells Elle about how he came up with the idea for FairClaims, an online dispute resolution platform, and how it became the go-to for so many big name marketplaces. Elle asks Stephen how the platform works, and wonders why it’s so important to keep disputes out of the courtroom. Stephen goes on to share the way the landscape has changed over the pandemic and how many more people are now looking for settlement agreements online rather than in-person. What does the future look like for resolving disputes? Listen to find out.

Keeping Marketplace Disputes Out Of The Courtroom with Stephen Kane

In this Platform Podcast episode, Elle Tucker is joined by Marketplace Risk Advisory Board member Craig J Lewis, CEO and Founder of Gig Wage. He tells Elle about the original idea behind his company, a fintech solution which provides instant payments for contractors, gig workers and the modern workforce. Elle asks Craig about the rise and rise of the gig economy, and the challenges which it has presented both for business wanting to use gig workers - and the ‘1099 Workforce’ itself. Craig goes on to share his vision for both Gig Wage and the gig economy itself: what lies ahead for the future of work?

Balancing Growth and Safety in Marketplaces with Nino Cavenecia

Marketplace Risk

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