Service disconnection by idea network for not maintaining Rs.35 balance. I have balance of Rs.8 but they still blocked all calls. When I enquired the customer care executive they say TRAI gave permission to stop service and collect amount to continue the service. When I quoted TRAI's recent warning, she says firmly that TRAI only allowed company to collect amount. When I purchased the sim card and during 4G updation, I was informed through message that the validity of service is upto 2075(I'm not sure about the year but surely it's more than 2050) but they say they have power to change since they have mentioned "Terms & Conditions Apply". Is this the way these telecom company treat customers? They simply says TRAI only allowed them to stop services. How can they blame a regulatory authority like this?! I have uploaded the call record for your kind reference. I expect some strict action against this company to protect consumers.

Suresh Muthuswamy