This podcast will examine the leading causes of malpractice suits and discuss how application of “The Four C’s” (Competence, Compassion, Communication, and Charting) may reduce frequency. Bill will discuss the role of intensive educational intervention as a means of remediation and examine evidence for whether the application of an assessment/intervention policy is a viable risk reduction strategy.

Bill O'Neill
Director of Communications and Outreach
The Center for Personalized Education for Physicians

Knowledge=Power: Clinical Competence Intervention as a Risk Reduction Strategy

An informal discussion about the purpose, pre-requisites and best practices for effective disclosure.

Geraldine Amori
Vice President, Academic Affairs
Coverys

Kathryn Schaefer
Manager, Coverys Education
Coverys

A Discussion About Disclosure

The story of how six defendants, all facing exposure, learned to put their differences aside in a heart-wrenching wrongful death action.

Constance Endelicato
Partner
Wood, Smith, Nenning, & Berman, LLC

Lee McMullen
Senior Risk Management and Patient Safety
Cooperative of American Physicians

Eighteen Fingers Pointing - A Dangerous Story of Throw 'Em Under the Bus

This podcast contains strategies for assembling an effective cross-functional team.

Lee Hamilton
Sr. Vice President, Health Management Services
AGI Consulting, Oklahoma City, OK

Tee Up an Effective Cross Functional Team

Don't harm me, heal me, be nice to me….isn't that really what every patient wants?  We believe so at CHRISTUS Santa Rosa.  Nearly two years we began a program where we blended Patient Experience Expertise with Patient Safety Expertise to form a single program called One Path Partners.  This program has successfully helped us to improve our patient safety culture as well as reduce patient harm and as a result legal expenses.  There is no doubt that good quality cost less and this is just one more example of how when we partner with the frontline associates, our patients do receive safer care and a better experience.

Kim Miller RN, MBA, CPHRM, CPPS
Chief Quality Officer
CHRISTUS Santa Rosa Health System

Mindy G Spigel RN, MSN, CPXP
Director of Patient Experience
CHRISTUS Santa Rosa Health System

Making the Connection between Patient Safety & Patient Experience

The knowledge transfer time from bench to bedside is about 17 years, resulting in delayed adoption of innovative best practices. The proliferation of clinical knowledge challenges the medical community to manage the clinical knowledge, refine current practices based on best scientific outcomes and provide "best practice" interventions to patients. The Learning Health System (LHS) framework provides a structure for conducting faster, better research and transfer new evidence at the point of care & treatment. Actions to be taken by Risk Managers to support the LHS are reviewed.

Judith R. Sands

Learning Health Systems (LHS) and What They Mean to You (Part 1 of 2)

Learning Health Systems (LHS) and What They Mean to You (Part 2 of 2)

A group of leading health care risk management professionals share their "good catch" success stories.

Myka Whitman, BSN, RN, CPHRM, CPPS
Director Patient Safety and Risk Management 
Mercy Hospital-HCA

Kimberly. A. Miller, RN, MBA, CPHRM, CPPS, LSSBB
Director of Quality
Methodist Stone Oak Hospital

Carrie Gray BSN, RN, CPHRM 
Corporate Director of Risk
Acadia Healthcare

Dana Faber, MS PSL, RN, CPHRM
Patient Safety/Risk Manager
The Doctors Company

Connecting a Good Catch to a Culture of Patient Safety

A description of one risk manager's successful process for handling investigations of lost ADL property and review of the new CMS guidelines that will impact facility responsibility.

Grace T. Jones, CPHRM, MBA-HMC
Regional Director of Patient Safety and Risk Management
Baptist Health System

Paul McElwain
East Regional Specialist
Baptist Health Systems

Constance A. Endelicato, J.D., CPHRM
Partner
Wood Smith Henning & Berman, LLP

Lost ADL Property in the Hospital Setting:  The Impact on the Patient and Facility

The Patient Safety movement has dramatically increased the demands on the Risk Management and Quality Departments, but resources have generally not increased to meet the demands.  Collaboration between Risk Management and Quality enables both departments to meet the increased demands through decreased redundancy and improved efficiency, and to avoid the pitfalls of silo-ed investigations and policy development. Risk Management and Quality collaboration more efficiently fosters the reduction of patient harm and improves the quality of healthcare delivery - both vital to improved Patient Safety.

Elizabeth Gardner, BSN, MA, CPHRM
Manager of Patient Safety and Quality
Ob Hospitalist Group, Inc.

Risk and Quality Collaboration - A Vital Contributor to Patient Safety

An exploration of human trafficking prevalence and specific situations which exist that may promote this form of human slavery.  Best practices will be described for healthcare facilities regarding screening and intervention for this vulnerable population to reduce risk and provide patient-centered care.

Kathryn Schaefer MSN RN CPHRM
Sr. Manager, Accreditation & Compliance
Med-IQ

Five Things Risk Managers Need To Know About Human Trafficking

Dr. Lola Gershfeld has revolutionized the field of board and team dynamics. Through her dedicated practice and research in innovative approaches, she has harnessed the power of emotional connection to develop and rebuild strong emotional bonds through the Emotional Connection process or EmC - the only model of conflict repair whose approach has been tested and shown to create lasting change.In this podcast, you will be introduced to the EmC process that can help you to be much more effective in dealing with conflicts.

Emotional Connection Process for Dealing with Difficult Conflicts

Medicare Secondary Payer Act and the subsequent liens, set-asides, and payment reporting can be confusing. What is a second payer? What qualifies for reporting? Follow a discussion about CMS section 111 reporting as we ask and answer the hard questions.

Presenters: 

Erin Rowan Myers, JD, CPHRM, AIC, AINS, AIS, ARM

Amy L. Uldrick, MSN, RN, CPHRM

What is CMS Section 111 Reporting and what does it have to do with me?

An inside look at the issues and solutions faced by healthcare risk management professionals as they promote safe and trusted healthcare at their hospitals, practices and health centers.

Visit www.ASHRM.org for more information.

ASHRM

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