The relationship management model in commercial banking is under significant pressure. In this podcast with Accenture and Lloyds Banking Group we discuss the impact of changing customer expectations and new technology on relationship managers.

UK Finance - Commercial Banking EP2 - Future Proposition

UK Finance - Commercial Banking EP1 - Landscape

Understand how Front Office transformation can be supported by digitisation and automation of middle and back office processes. Explore the opportunities ecosystem partnerships and new data-driven tools and technologies present and review how digital transformation will impact the end user customer journey

Commercial Banking Podcast Series

UK Finance - Commercial Banking EP3 - Technology & Data

Discuss the key workforce challenges Banks face in their transformation of the relationship management model. Explore how Banks might tackle cultural resistance to change and ensure their employees are bought into the Transformation journey. Discuss what practical steps can be taken to encourage adoption of new tools and technologies

UK Finance - Commercial Banking EP 4 - Workforce & Culture

Technology is transforming all aspects of financial services, including, how firms interact with their customers, develop new business models, and how they enable their staff. In this podcast with Avanade and Microsoft we explore how technology is transforming the workplace and the workforce.

Future of Finance Series

Episode 1: Technology Transformation

UK Finance is the collective voice for the banking and finance industry.

Representing more than 250 firms across the industry, we act to enhance competitiveness, support customers and facilitate innovation.

We work for and on behalf of our members to promote a safe, transparent and innovative banking and finance industry. We offer research, policy expertise, thought leadership and advocacy in support of our work. We provide a single voice for a diverse and competitive industry. Our operational activity enhances members’ own services in situations where collective industry action adds value.

UK Finance

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