San Jose based company, Support Genie, develops innovative solutions to solve your customer’s complex support issues.

Customer Service

Support Genie’s omnichannel customer support platform includes an integrated agent call center and chat solution that can leverage your customer’s smart device or phone to optimize your customer support team. Companies experience a reduction in average resolution time with Support Genie’s intuitive tools with image-based support to automate the support process.

Created: 11/15/2021 12:28:37 AM

customer service software

Do you know why the AR Manual is important for your business?
Support Genie Augmented Reality user manuals are pop-up display instructions when a smartphone camera is pointed at a device. Visual instructions simplify troubleshooting, maintenance, and repair.
Two reasons for underused paper-based instructions are:
1) Instruction manuals are the paradox of all dull black-and-white, tedious, and your customers rarely read them.
2) When needed, over 95% of the customers say they never find instruction manuals.
Businesses are adopting AR manuals because this technology provides an engaging customer experience when paired with AI. The AR user manual is a practical and convenient replacement to the traditional instruction manuals.

Created: 4/14/2022 4:42:11 AM

Augmented reality manuals

The power of augmented reality technology is truly astonishing, and numerous businesses and industries are discovering new uses for it every day. Industry giants have now broadly adopted this technology, which was first created for the consumer sector. More information check our website : https://www.supportgenie.io/augmented-reality-self-service
https://www.supportgenie.io/augmented-reality-manuals

Augmented Reality Technology

AR Genie offers peer-to-peer remote visual assistance by allowing a professional to connect via smartphone to guide someone else. It offers a simple, quick, and secure augmented reality-powered visual assistant that could identify and solve problems in real time from anywhere in the world.
 Key Features of the AR Genie App:
Connect quickly with a smartphone.
AR Genie supports live video annotations on real-world objects like text, drawings, circles, shapes, etc.
Real-time chat to enhance customer satisfaction
Support iOS and Android mobile devices.

AR Genie Remote Assistance

Welcome to SupportGenie, a California-based company that develops innovative solutions to complex customer support issues.
Support Genie employs cutting-edge automation technology that combines Augmented Reality (AR) and Computer Vision for remote Visual Assistance powered by Artificial Intelligence (AI) to improve the customer experience and provide your field technicians with the tools they need to provide prompt service at the touch of a button. In the long run, it will help with cost-cutting and customer retention.
Our best-selling product, AR Genie, is a remote visual assistance system that enables specialists to offer field service personnel secure, on-demand, augmented reality-powered visual guidance to recognize and address issues in real-time from any location.

SupportGenie

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