Sean Byrnes, co-founder and CEO of Outlier, talks data and business intelligence and why both are critical for retailers striving to not only meet customer expectations but exceed those expectations.

Outlier CEO talks data, BI and discovering the unexpected in retail

Declining store traffic is often cited as the key reason why sales are down, but retail analytics expert and two-time author, Mark Ryski has a different take on it – he says, retailers often don’t have a traffic problem, they have a shopper conversion problem. And he has the data to prove it.

Driving sales when store traffic is down

The past months have brought a tsunami of change to retail due to COVID-19. It has shuttered stores, sparked a surge in e-commerce and is driving retailers to think differently about how to keep the business running. Retail Customer Experience contributing podcast host Bradley Cooper shares the latest on how retailers are meeting the challenges.

Navigating COVID-19: How retailers are stepping up to the challenge

In this week's HP-sponsored podcast on how COVID-19 is impacting the retail segment Retail Customer Experience contributing podcast host Bradley Cooper shares how retailers are working to protect consumers and workers as they slowly get back to business.

Navigating COVID-19: Retailers protecting employees, shoppers

In this week's HP-sponsored podcast on how COVID-19 is impacting the retail segment Retail Customer Experience contributing podcast host Bradley Cooper shares how retailers are slowly gearing up to get back to business and expert insight on why customer loyalty is now more important than ever.

Navigating COVID-19: Getting back to business post COVID-19

In this week's HP-sponsored podcast on how COVID-19 is impacting the retail segment Retail Customer Experience contributing podcast host Bradley Cooper shares insight on consumer activity in the post COVID-19 shopping environment and how the new consumer behavior requires retailers to switch gears and ignite strategies for survival.

Navigating COVID-19: The need to switch gears given new consumer behavior

In this week's HP-sponsored podcast on how COVID-19 is impacting retail, Retail Customer Experience contributing podcast host Bradley Cooper share insight from experts on the very different consumer behavior in play and why retailers now to get focused as they can't afford to disappoint shoppers returning to the brick-and-mortar experience.