July 2019 interview with Jim Rembach, host of the Contact Center Virtual Summit and Fred Shadding, Founder & Chief Advisor of The Call Center Source.  Discussing various tactics and strategies for assessing and implementing effective management and employee development approaches in the contact center.

Interview with Fred Shadding - Effective Strategies for Contact Center mgmt success

Matthew iSales interviews Fred Shadding, Founder & Chief Advisor of The Call Center Source to discuss his observations and insights on call center outsourcing and how businesses can leverage the benefits of this operating model.