Episode 64: Ray Holloman of HCA Healthcare

Contact Ray Holloman at:
https://www.linkedin.com/in/rayholloman/
https://twitter.com/raymkholloman

Business Resilience Decoded:
https://www.drj.com/decoded/
https://www.asfalisadvisors.com/decoded/
https://www.youtube.com/channel/UCNEIrqWlxuyDvkXB24h6Obw
https://twitter.com/BRDecoded
https://www.linkedin.com/showcase/business-resilience-decoded/

Gender Diversity in IT and Disaster Recovery

Episode 65: Cary Jasgur of Mazars

Contact Cary Jasgur at:
https://www.linkedin.com/in/cary-jasgur-fbci-mbcp-pmp-9624673b/

Business Resilience Decoded:
https://www.drj.com/decoded/
https://www.asfalisadvisors.com/decoded/
https://www.youtube.com/channel/UCNEIrqWlxuyDvkXB24h6Obw
https://twitter.com/BRDecoded
https://www.linkedin.com/showcase/business-resilience-decoded/

Diversity and Inclusion in Management Consulting

Episode 66: Julia Halsne of East Bay Municipal Utility District

Contact Julia Halsne at:
julia.halsne@ebmud.com
https://www.linkedin.com/in/julia-halsne-0656503/

Business Resilience Decoded:
https://www.drj.com/decoded/
https://www.asfalisadvisors.com/decoded/
https://www.youtube.com/channel/UCNEIrqWlxuyDvkXB24h6Obw
https://twitter.com/BRDecoded
https://www.linkedin.com/showcase/business-resilience-decoded/

Adventures in Water and Waste Water Utilities

Episode 75: This week’s podcast is all about sin. Vanessa’s guest is Rick Christ, a senior consultant at Crisis Prevention and Response, Inc., and a FEMA Master Exercise Practitioner. Rick lays out his seven deadly sins of crisis management exercises. The sins are mistakes organizations commonly make in preparing for and conducting exercises to demonstrate their readiness to respond to a disaster. Vanessa draws Rick out on the details and asks what organizations can do to avoid committing the seven sins. Rick and Vanessa hit on these key points:
•	One problem with traditional crisis response is it is usually limited to response, leaving out such critical steps as prevention and mitigation. As Rick puts it: “After I break all your windows and fill your basement with water, I leave.”
•	Organizations don’t put enough effort into our Exercise Evaluation Guides. Rick says, “The difference between having fun with your toys and an exercise is measuring against your goal and recording that on your EEG.”
•	Too many organizations exercise specific scenarios rather than capabilities. As Vanessa says, “The crisis is insignificant; I don’t care how it happened. The issue is, it happened.”
Rick also explains what he means by saying most organizations exercise too big and dream too small, and he and Vanessa bond over their shared connections to Virginia, his current home, and the state she grew up in.

 [LINKS MENTIONED]

“The 7 Deadly Sins of Emergency Management,” presentation by former FEMA Administrator Craig Fugate at https://www.youtube.com/watch?v=iRWfDFM19e8

DRJ Webinars:
•	Register for DRJ’s weekly (Wednesday) webinar series at https://drj.com/webinars/up-coming/.
•	Register for the DRJ Fall 2021 conference in Phoenix at https://drj.com/fall2021/.
•	Register for DRJ Fall 2021: A Virtual Experience at https://drj.com/fall2021/virtual/.
Connect with the podcast!
•	Email us at podcast@drj.com
•	Podcast Website: https://drj.com/decoded/
•	Twitter: https://twitter.com/BRDecoded
•	LinkedIn: https://www.linkedin.com/showcase/business-resilience-decoded/
 
Rick Christ, guest
Rick Christ is a Senior Consultant at Crisis Prevention and Response, Inc., and a FEMA Master Exercise Practitioner. He is a former firefighter who designs, delivers, and evaluates readiness exercises to improve resilience to all hazards. He has worked in wilderness search and rescue and led a strike team of human remains detection canines and their handlers in New Orleans after Hurricane Katrina.
•	LinkedIn: https://www.linkedin.com/in/rickchristcpr

Vanessa Mathews, host
Vanessa Mathews is the founder and chief resilience officer of Asfalis Advisors, where they are focused on protecting the legacy of the leaders they serve through business resilience.  Before becoming an entrepreneur, Mathews developed global crisis management and business continuity programs for government and private sector organizations to include Lowe’s Companies, Gulfstream Aerospace, and the Department of Homeland Security.
•	LinkedIn: https://www.linkedin.com/in/vanessa-vaughn-mathews-mba-cbcp-70916b4b/
•	Book Mathews as a speaker: https://www.asfalisadvisors.com/public-speaking/
•	Asfalis Advisors: https://www.asfalisadvisors.com/

Jon Seals, producer
Jon Seals is the editor in chief at Disaster Recovery Journal, the leading magazine/event in business continuity. Seals is an award-winning journalist with a background in publication design, business media, content management, sports journalism, social media, and podcasting.
•	LinkedIn: https://www.linkedin.com/in/jonseals/
•	Disaster Recovery Journal: https://drj.com/

The 7 Deadly Sins of Exercises

Episode 76: This week Vanessa talks with Justin Pierce, emergency management director at Los Angeles World Airports in L.A., about the challenges involved in finding the right people to fill positions in emergency management. Earlier this year, Justin published an article on his LinkedIn page called “Coffee Shop Thinking: Hiring the Next Emergency Managers.” Vanessa loved the article, and this was the starting point for their conversation. Justin said he was motivated to enter emergency management by the attacks of 9/11. Vanessa interviewed him about some of the issues surrounding hiring new people for emergency management positions that he discussed in his article. 
•	When hiring someone to fill a vacancy, Justin said agencies should not seek to duplicate the skillset of the departing person but instead look for someone who can help them meet their most important goals of the next three to five years.
•	When he interviews job candidates, Justin looks for the intangibles of critical thinking, problem-solving, and a willingness to take the initiative.
•	For people trying to get started in emergency management, Justin suggests they get their foot in the door by joining a disaster aid organization, taking a free FEMA Independent Study (I.S.) course, or talking to their local fire or police chief.
Justin also said he only recently discovered Business Resilience Decoded and that he thinks the podcast is “amazing.” Vanessa summed up the ideal attitude for a new hire in emergency management as, “Put me in, coach!”

[LINKS MENTIONED]
“Coffee Shop Thinking: Hiring the Next Emergency Managers,” by Justin Pierce at https://www.linkedin.com/pulse/coffee-shop-thinking-hiring-next-emergency-managers-justin-pierce

FEMA Independent Study (I.S.) Training Courses: https://training.fema.gov/is/

Disaster Recovery Journal:
•	Register for DRJ’s weekly (Wednesday) webinar series at https://drj.com/webinars/up-coming/.
•	Register for DRJ Fall 2021: A Virtual Experience at https://drj.com/fall2021/virtual/.

Connect with the podcast!
•	Email us at podcast@drj.com
•	Podcast Website: https://drj.com/decoded/
•	Twitter: https://twitter.com/BRDecoded
•	LinkedIn: https://www.linkedin.com/showcase/business-resilience-decoded/
 
Justin Pierce, guest
Justin Pierce is the director of emergency management at Los Angeles World Airports at the City of Los Angeles. He formerly worked for the Government of the District of Columbia as the deputy chief of the homeland security and preparedness division and executive director of the Fusion Center.
 LinkedIn: https://www.linkedin.com/in/justincarrollpierce

Vanessa Mathews, host
Vanessa Mathews is the founder and chief resilience officer of Asfalis Advisors, where they are focused on protecting the legacy of the leaders they serve through business resilience. Before becoming an entrepreneur, Mathews developed global crisis management and business continuity programs for government and private sector organizations to include Lowe’s Companies, Gulfstream Aerospace, and the Department of Homeland Security.
•	LinkedIn: https://www.linkedin.com/in/vanessa-vaughn-mathews-mba-cbcp-70916b4b/
•	Book Mathews as a speaker: https://www.asfalisadvisors.com/public-speaking/
•	Asfalis Advisors: https://www.asfalisadvisors.com/

Jon Seals, producer
Jon Seals is the editor in chief at Disaster Recovery Journal, the leading magazine/event in business continuity. Seals is an award-winning journalist with a background in publication design, business media, content management, sports journalism, social media, and podcasting.
•	LinkedIn: https://www.linkedin.com/in/jonseals/
•	Disaster Recovery Journal: https://drj.com/

Recruiting Talent in Emergency Management

Episode 78: Sound Practices for Leadership

Please take part in our podcast listener survey at: https://forms.gle/XDuYPcFjXaydkEXV6

In this bonus episode of the podcast, Vanessa sits down with Margaret Millett of Uber Technologies, Inc. Margaret is a global resilience senior manager with more than 25 years of experience leading business continuity programs. She is interested in helping interns and newcomers fill their toolkits to become future leaders in the business continuity industry. Key points include:
•	When talking about partnerships between departments, Margaret said, “If you are not a people person in this profession, you are going to have a challenge. It’s all about who has the data? Who can you work with to make the program successful? There are so many components to running a business continuity program, and so many people that you need to work with in the organization.”
•	Margaret is a big proponent of volunteering. Within your organization, volunteering will help get your name out there and form partnerships with your program. Volunteering with local planning groups like ACP, or speaking at global conferences like DRJ, can help propel your career and spread your network far beyond your organization.
•	The pandemic has also helped Margaret lead her staff to become “more human.” She has encouraged staff members to take time off, hold Zoom Happy Hours, and talk about things other than the company’s latest objectives.

LINKS
Please take part in our podcast listener survey at: https://forms.gle/XDuYPcFjXaydkEXV6

Disaster Recovery Journal:
•	Register for DRJ’s weekly (Wednesday) webinar series at https://drj.com/webinars/up-coming/.
•	Register for DRJ Fall 2021: A Virtual Experience at https://drj.com/fall2021/virtual/.
 
Connect with the podcast!
•	Email us at podcast@drj.com
•	Podcast Website: https://drj.com/decoded/
•	Twitter: https://twitter.com/BRDecoded
•	LinkedIn: https://www.linkedin.com/showcase/business-resilience-decoded/
 
Margaret Millett, guest
Margaret Millett is a global resilience senior manager at Uber Technologies, Inc. She has extensive global experience developing and leading high-performance enterprise risk management solutions, mitigation and recovery strategies, crisis management, pandemic planning, and business continuity management programs. Her range of experience includes diverse countries and cultures, across financial and e-commerce sectors. Millett has a Master of Science degree in business continuity management and several industry certifications. She is a frequent speaker at international conferences and have written industry publications.
LinkedIn: https://www.linkedin.com/in/margaretjmillett/

Vanessa Mathews, host
Vanessa Mathews is the founder and chief resilience officer of Asfalis Advisors, where they are focused on protecting the legacy of the leaders they serve through business resilience.  Before becoming an entrepreneur, Mathews developed global crisis management and business continuity programs for government and private sector organizations to include Lowe’s Companies, Gulfstream Aerospace, and the Department of Homeland Security.
•	LinkedIn: https://www.linkedin.com/in/vanessa-vaughn-mathews-mba-cbcp-70916b4b/
•	Book Mathews as a speaker: https://www.asfalisadvisors.com/public-speaking/
•	Asfalis Advisors: https://www.asfalisadvisors.com/

Jon Seals, producer
Jon Seals is the editor in chief at Disaster Recovery Journal, the leading magazine/event in business continuity. Seals is an award-winning journalist with a background in publication design, business media, content management, sports journalism, social media, and podcasting.
•	LinkedIn: https://www.linkedin.com/in/jonseals/
•	Disaster Recovery Journal: https://drj.com/

BONUS EPISODE: Sound Practices for Leadership

Episode 85: Below the Headlines: The Real Details of a Cyberattack

Every executive has been warned about cyberattacks. Few are prepared for the stress that occurs when a hacker encrypts their data and their insurance company tells them they won’t pay. This week Vanessa talks cybersecurity with Mark Sangster, vice president of industry security strategies at eSentire and the author of “No Safe Harbor: The Inside Truth About Cybercrime and How to Protect Your Business.” Their conversation focuses on the emotional impact of being hit with a ransomware attack and the importance of looking at the root causes of cyberbreaches rather than just the symptoms. In this episode, you will learn:
•	What it feels like to be the victim of a ransomware attack.
•	How executives err in assuming that negotiating with a hacker will be coolly transactional.
•	The legal department’s role in cybersecurity.
•	Why companies should report cyberbreaches even if they aren’t required to by law.
•	How company postmortems about cyberbreaches are frequently distorted by biases, such as time bias and hindsight bias.
In addition, Mark recalls the early days of his career working on encryption technology with the U.S. government, when reading an encrypted email meant clicking on it then going to get coffee and hoping it was open when you came back. 

Disaster Recovery Journal:
•	Register for DRJ’s weekly (Wednesday) webinar series at https://drj.com/webinars/up-coming/
•	Register for DRJ Spring 2022: Resiliency Transformed at http://www.drj.com/spring2022

Asfalis Advisors: 
•	https://www.asfalisadvisors.com
•	Apply to be a guest on the podcast: https://www.asfalisadvisors.com/decoded/
•	Download the 5 Step Crisis Strategy: https://www.asfalisadvisors.com/services/

Connect with the podcast!
•	Please take part in our podcast listener survey at: https://forms.gle/XDuYPcFjXaydkEXV6
•	Email us at podcast@drj.com
•	Podcast Website: https://drj.com/decoded/
•	Twitter: https://twitter.com/BRDecoded
•	LinkedIn: https://www.linkedin.com/showcase/business-resilience-decoded/

Mark Sangster, guest
Mark Sangster is vice president of industry security strategies at eSentire, a computer and network security firm in Toronto. He is also the author of “No Safe Harbor: The Inside Truth About Cybercrime and How to Protect Your Business.” He previously worked at Blackberry, Intel, and Cisco and has been in the IT security field for more than 20 years. His next book will look at the human element of being the victim of a ransomware attack and offer a playbook for managing such an attack.
•	LinkedIn: https://ca.linkedin.com/in/mbsangster
•	Web site: https://mbsangster.com
•	eSentire: https://www.esentire.com/

Vanessa Mathews, host
Vanessa Mathews is the founder and chief resilience officer of Asfalis Advisors, where they are focused on protecting the legacy of the leaders they serve through business resilience.  Before becoming an entrepreneur, Mathews developed global crisis management and business continuity programs for government and private sector organizations to include Lowe’s Companies, Gulfstream Aerospace, and the Department of Homeland Security.
•	LinkedIn: https://www.linkedin.com/in/vanessa-vaughn-mathews-mba-cbcp-70916b4b/
•	Book Mathews as a speaker: https://bit.ly/VanessaMathews 
•	Asfalis Advisors: https://www.asfalisadvisors.com/

Jon Seals, producer
Jon Seals is the editor in chief at Disaster Recovery Journal, the leading magazine/event in business continuity. Seals is an award-winning journalist with a background in publication design, business media, content management, sports journalism, social media, and podcasting.
•	LinkedIn: https://www.linkedin.com/in/jonseals/
•	Disaster Recovery Journal: https://drj.com/

Below the Headlines: The Real Details of a Cyber Attack

Episode 88: How Strong Negotiation Skills Build Strong Business Relationships
Negotiation is a skill that so many leaders don’t practice before they need them. While negotiation might bring to mind some imagery of a power struggle, it can actually be an excellent tool for building your business relationships. 
In this episode, Richard Coughlan is giving us a short masterclass on the skills we need to become better negotiators, and how practicing these skills can improve our relationships at work and at home. By the end of this episode, you’ll have three action and mindset items to work on to start improving your negotiation skills today.
Richard Coughlan is an educator, speaker, and consultant on the best practices of negotiation for business leaders. He is a professor and faculty director at the University of Richmond, and he is also a frequent facilitator of negotiation workshops for business leaders.
Connect with Richard on LinkedIn: https://www.linkedin.com/in/richardcoughlan/ 
In this episode, you will learn:
Why it’s important for organizations to understand how to negotiate
The skills you need to build to be a great negotiator
How to reframe your view of negotiation as a collaborative experience
Using your negotiation skills in interpersonal relationships
Applications for negotiation in the business resilience industry
Three things business leaders can do right now to improve their negotiation skills

Disaster Recovery Journal:
Register for DRJ’s weekly (Wednesday) webinar series: https://drj.com/webinars/up-coming/
Register for DRJ Spring 2022: Resiliency Transformed: http://www.drj.com/spring2022

Asfalis Advisors:
https://www.asfalisadvisors.com
Apply to be a guest on the podcast: https://www.asfalisadvisors.com/decoded/
Download the 5 Step Crisis Strategy: https://www.asfalisadvisors.com/services/

Connect with the podcast!
Please take part in our podcast listener survey: https://forms.gle/XDuYPcFjXaydkEXV6
Email us: podcast@drj.com
Podcast website: https://drj.com/decoded/
Twitter: https://twitter.com/BRDecoded
LinkedIn: https://www.linkedin.com/showcase/business-resilience-decoded/
YouTube: https://www.youtube.com/channel/UCNEIrqWlxuyDvkXB24h6Obw/videos

Vanessa Mathews, host
Vanessa Mathews is the founder and chief resilience officer of Asfalis Advisors, where they are focused on protecting the legacy of the leaders they serve through business resilience. Before becoming an entrepreneur, Mathews developed global crisis management and business continuity programs for government and private sector organizations to include Lowe’s Companies, Gulfstream Aerospace, and the Department of Homeland Security.
LinkedIn: https://www.linkedin.com/in/vanessa-vaughn-mathews-mba-cbcp-70916b4b/
Book Mathews as a speaker: https://bit.ly/VanessaMathews 
Asfalis Advisors: https://www.asfalisadvisors.com/

Jon Seals, producer
Jon Seals is the editor in chief at Disaster Recovery Journal, the leading magazine/event in business continuity. Seals is an award-winning journalist with a background in publication design, business media, content management, sports journalism, social media, and podcasting.
LinkedIn: https://www.linkedin.com/in/jonseals/
Disaster Recovery Journal: https://drj.com/

How Strong Negotiation Skills Build Strong Business Relationships

Episode 91: How Generational Diversity and Racial Equity are Getting Companies Future-Ready with Raven Solomon

This month, the Business Resilience DECODED Podcast will be focused on diversity, equity, and inclusion in the workplace. Avoiding this important topic and all the critical conversations around it means accepting risk in our organizations, so in this episode, Raven Solomon is guiding us through generational diversity to support and recruit employees of all ages, as well as how racial equity is preparing businesses for the future.
 
Raven Solomon is a global diversity, equity, and inclusion thought leader and nationally recognized keynote speaker who helps organizations get future-ready by understanding generations, racial equity, and their intersection. Raven's mission is simple – to solve for racial inequity by breaking down generational and racial barriers in the workplace, replacing them with empathy and synergy that fosters productive working relationships, drives business results, and prepares organizations to compete in the not-so-distant future.
 
Connect with Raven:
Visit her website - https://www.ravensolomon.com/ 
Listen to The Generational View Podcast - http://www.thegenerationalview.com/ 

In this episode, you will learn:
What generational diversity is and why it’s so important
How generational diversity and inclusion can solve almost any problem
Why there can be conflict between generations in the workplace and how to prevent those conflicts
How to attract and retain young talent in our industry
Why your actions as an individual contribute to or detract from workplace equity
The skills you need to develop to become a more inclusive leader
 
Resources Mentioned:
Take our podcast listener survey: https://forms.gle/XDuYPcFjXaydkEXV6

Disaster Recovery Journal:
Register for DRJ’s weekly (Wednesday) webinar series: https://drj.com/webinars/up-coming/
Register for DRJ Spring 2022: Resiliency Transformed: http://www.drj.com/spring2022

Asfalis Advisors:
Visit our website here: https://www.asfalisadvisors.com
Apply to be a guest on the podcast: https://www.asfalisadvisors.com/decoded/
Download the 5 Step Crisis Strategy: https://www.asfalisadvisors.com/services/

Connect with the podcast!
Email us: podcast@drj.com
Podcast website: https://drj.com/decoded/
Twitter: https://twitter.com/BRDecoded
LinkedIn: https://www.linkedin.com/showcase/business-resilience-decoded/
YouTube: https://www.youtube.com/channel/UCNEIrqWlxuyDvkXB24h6Obw/videos

Vanessa Mathews, host
Vanessa Mathews is the founder and chief resilience officer of Asfalis Advisors, where they are focused on protecting the legacy of the leaders they serve through business resilience. Before becoming an entrepreneur, Mathews developed global crisis management and business continuity programs for government and private sector organizations to include Lowe’s Companies, Gulfstream Aerospace, and the Department of Homeland Security.
LinkedIn: https://www.linkedin.com/in/vanessa-vaughn-mathews-mba-cbcp-70916b4b/
Book Mathews as a speaker: https://bit.ly/VanessaMathews 

Jon Seals, producer
Jon Seals is the editor in chief at Disaster Recovery Journal, the leading magazine/event in business continuity. Seals is an award-winning journalist with a background in publication design, business media, content management, sports journalism, social media, and podcasting.
LinkedIn: https://www.linkedin.com/in/jonseals/
Disaster Recovery Journal: https://drj.com/

How Generational Diversity and Racial Equity are Getting Companies Future-Ready

Episode 108: Sustainability Is the Missing Key to Risk Management
 
Sustainability is a huge buzzword in the context of the environment and business practices. But  what is sustainability, and why does it matter? In this episode, Keith Alyea, global head of business resiliency at Wells Fargo, explains the relationship between resiliency, sustainability and equitability. More importantly, he shares where some organizations fall short and how we can all do better.

Keith has more than 20 years of experience in energy market development and energy trading and risk management. He specializes in program planning, implementation (systems and process), market design, adaptive resiliency planning and operational improvement for market participants. He also serves on the Sustain Charlotte Board of Directors which advocates for smart, equitable, and sustainable growth for the city including public transit, pedestrian-oriented development, affordable housing and green spaces.

Sign up for our Four Corners newsletter for opportunities to connect, access to exclusive content, bonus interviews, and more at https://bit.ly/BRDFourCorners.
In this episode, you will learn:
The relationship between resiliency, sustainability and equitability
What sustainability is and why it matters
How organizations might be falling short when it comes to sustainability
What sustainable capital is and what this shift means
How to make strides towards sustainability in your personal life and in your communities

Disaster Recovery Journal:
Register for DRJ’s weekly (Wednesday) webinar series: https://drj.com/webinars/up-coming/
Register for DRJ Fall 2022: The Evolution of Resilience: https://www.drj.com/fall2022 

Asfalis Advisors:
Visit our website here: https://www.asfalisadvisors.com
Apply to be a guest on the podcast: https://www.asfalisadvisors.com/decoded/
Download the 5 Step Crisis Strategy: https://www.asfalisadvisors.com/services/

Connect with the podcast!
Email us: podcast@drj.com
Podcast website: https://drj.com/decoded/
Twitter: https://twitter.com/BRDecoded
LinkedIn: https://www.linkedin.com/showcase/business-resilience-decoded/
YouTube: https://www.youtube.com/channel/UCNEIrqWlxuyDvkXB24h6Obw/videos

Vanessa Mathews, host
Vanessa Mathews is the founder and chief resilience officer of Asfalis Advisors, where they are focused on protecting the legacy of the leaders they serve through business resilience. Before becoming an entrepreneur, Mathews developed global crisis management and business continuity programs for government and private sector organizations to include Lowe’s Companies, Gulfstream Aerospace, and the Department of Homeland Security.
LinkedIn: https://www.linkedin.com/in/vanessa-vaughn-mathews-mba-cbcp-70916b4b/
Book Mathews as a speaker: https://bit.ly/VanessaMathews 

Jon Seals, producer
Jon Seals is the editor in chief at Disaster Recovery Journal, the leading magazine/event in business continuity. Seals is an award-winning journalist with a background in publication design, business media, content management, sports journalism, social media, and podcasting.
LinkedIn: https://www.linkedin.com/in/jonseals/
Disaster Recovery Journal: https://drj.com/

Sustainability Is the Missing Key to Risk Management

Episode 61: David Snyder of The Ohio State University Wexner Medical Center

Contact David Snyder at:
https://www.linkedin.com/in/snydertech/
https://wexnermedical.osu.edu/
https://changeisyou.com/

Business Resilience Decoded:
https://www.drj.com/decoded/
https://www.asfalisadvisors.com/decoded/
https://www.youtube.com/channel/UCNEIrqWlxuyDvkXB24h6Obw
https://twitter.com/BRDecoded
https://www.linkedin.com/showcase/business-resilience-decoded/

Discussion With an IT Leader in a Healthcare System

Business Resilience Decoded is a multimedia partnership between Disaster Recovery Journal and Asfalis Advisors to educate, inform, and inspire business continuity professionals globally. Resilient organizations thrive because of the knowledge, preparation, and foresight of listeners like you.

BONUS EPISODE: Sound Practices for Leadership

Business Resilience DECODED

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