Introducing Women in Customer Success Podcast - the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. 

In each episode, I am bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.

You’re going to hear from the ladies who are on their own journeys and want to share their learnings and strategies with us. You’re going to have access to the experiences, tips and tools from the very best ones – the leaders of the industry.  
You’re going to be challenged to take actions.
You’re going to hear about the ins and outs of customer success.
You’re going to be inspired.

Are you a woman in customer success? Do you want to learn from other women in the industry? Are you only thinking about starting a career in customer success?
I can assure you - you are at the right place and this podcast can help you.

To find out more about the Podcast, check https://www.womenincspodcast.com

Preview: Women In Customer Success Podcast

Today, I have a privilege of talking to Irit Eizips, CEO for CSM Practice, a global customer success management consulting firm. Some call her ‘CSM Guru’ as She’s consistently voted top Customer Success influencer and he has just been named a Top Global Customer Experience Thought Leader by Surveysensum. Irit is frequently featured as a speaker at conferences and Customer Success publications.  
 

In today’s episode Irit is sharing her exciting career journey and strategies on getting the first CSM job.  

 

So, what did we talk about?  

1. Transitioning into Customer Success industry - Where to start from, when transitioning to CS world - What is the good entrance into profession 

2. How to secure the interview for your first CS job 

3. What to say and what not to say at the interview  

 

Connect with Irit on Linkedin: https://www.linkedin.com/in/eizips/  

Check out CSM Practice YouTube Channel: https://www.youtube.com/csmpractice  

CSM Practice Blog Posts: Customer Success Jobs -  https://www.csmpractice.com/customer-success-jobs-covid-19  

Customer Success Salary Best Practice - https://www.csmpractice.com/customer-success-manager-salary/ 

Irit's video on CSM job interview questions: https://youtu.be/DhPeTbnVA8U 

Hope you find these links useful 😊 

SPECIAL OFFER! 
CSM Learning and Certification by Rick Adams! 
For all the listeners of this episode, there is also a 30% discount for The Practical CSM Academy by Rick Adams, covering Full and Basic Membership levels.

DiscountCode: CSMPractice30
The discount code can be used at the standard checkout from this link:
https://practicalcsm.com 

Connect with Women in Customer Success Podcast on:
LinkedIn https://www.linkedin.com/company/womenincspodcast  
Instagram @womenincspodcast 
Website womenincspodcast.com

06 -  How To Get Your First Customer Success Job - Irit Eizips

Today I'm talking to one and only - Kristi Faltorusso. She has been an absolute star in 2020. Kristi is a Vice President of Customer Success at IntelliShift, Customer Success Coach, and she won some prestigious awards in 2020, such as Top 25 Customer Success Influencer and Gainsight GameChanger Product VIP Award.

Kristi has been involved in hundreds of different podcast episodes this year, round tables, webinars, conferences... and the list goes on. She is a very valuable and active member of global CS community, always making the time to connect with peers, mentor, and talk about the industry.

Yes...you may be wondering how she does it all? I'm with you on that one! She is sharing some tips on prioritising your time and making sure you spend time on what is important to you.

What are we talking about?
- Hiring in Customer Success - how to advocate for women during hiring process
- Compensations and the gender pay gap
- How to find out your market value
- Stats on men vs women hiring for leadership roles
- Tips for succeeding in your career. 

Connect with Kristi on LinkedIn - https://www.linkedin.com/in/kristiserrano/

24 - How to Narrow the Gender Pay Gap During Hiring Process - Kristi Faltorusso

Marija S.Pilley

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