Name: Dealing with Difficult Situations 1: AARREE by John Sturrock
Duration: 2 min 54 s
Description: Discussion of a tool to help communicate with someone with whom you disagree

Discussion of a tool to help communicate with someone with whom you disagree

Dealing with Difficult Situations 1: AARREE

Why am I asking this question of this person at this time in this way? The best question of all? What questions would you ask today's decision-makers?

Better Conversations, Better Outcomes: Asking Questions (4)

Giving really good feedback is an essential skill for all leaders, managers, coaches and others who work with people and wish to help them enhance their performance. Tried and tested, the HPDREE technique offers a structured, non judgemental and forward-looking way to achieve this.

Giving Effective Feedback Using HPDREE

A final session on questions, with illustrations of deep questions to enhance understanding - and discussion of what it takes to listen really well.

Some Deep Questions And Really Listening

Separating People from the Problem, one of the most important things we can do to help manage a difficult conversation and resolve conflict - but it is not easy! Here are some reflections.

Separating People From The Problem

In trying to be an effective communicator, the importance of pausing before speaking, responding or reacting cannot be over-emphasised but it is not easy to do. Here are some tips and some benefits.

Better Conversations, Better Outcomes: The Power Of The Pause

Whether we are communicating, negotiating. mediating or problem-solving, it is really useful to have a structure to follow, to optimise our effectiveness and ensure a successful outcome. PRUDDIE is just such a structure, tried and tested over the years.

PRUDDIE - A Valuable Structure

Our understanding of neuroscience and cognitive and implicit biases has increased greatly in recent years. This podcast explores how this learning is applied by a mediator to help parties to negotiate and mediate more effectively.

Neuroscience, Mediation And Negotiation

Part 2 of a discussion of important biases which affect the way we think, communicate, negotiate and mediate.

Neuroscience, Mediation and Negotiation Part 2

Taking Stock of the first 14 podcasts and introducing our online workshop series.

Taking Stock

Reframing - words, ideas, proposals, reactions, responses and our view of the world - is really important. This podcast discusses reframing and other interesting ways to enhance your communications, negotiations and conversations.

Dealing with Difficult Situations 1: AARREE

John Sturrock

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