We're joined by the Parliamentary and Health Service Ombudsman Paula Sussex in our latest episode of Making Complaints Count. 

Paula speaks to senior caseworker James Glover about her first few months in the role and shares what most excites her about the future.

Episode seven | Paula Sussex, Parliamentary and Health Service Ombudsman

Rosemary Agnew, Scottish Public Services Ombudsman, tells Rob Behrens how a model complaints handling process can benefit individuals and public services as a whole. She also has advice for people starting out on their career in the Ombudsman sector.

Radio Ombudsman 13

Rosemary Agnew: The benefits of being a Complaints Standards Authority

Making Complaints Count is our podcast where we'll be exploring the power of complaints and how organisations can use them to listen, learn and improve. 
 
Each episode we'll be joined by experts working in the health and public sector, complaints champions and those who have experienced the complaints journey first-hand.

Episode seven | Paula Sussex, Parliamentary and Health Service Ombudsman

Making Complaints Count

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