oin us for a panel of industry leaders who specialize in at home/ remote agents. Panel discussion will include leaders from large, mid, and small call center groups. Discussion topics will include pros and cons of utilizing an at home workforce.

Brian Morton - Simplify (Moderator)
Robert Vasquez - SAWS
Derek Danil Guajardo - Nationwide
Michelle Alexander - QVC
Cindy Rocha - SSFCU

PTMA July 2017 Event: Remote Contact Center Agents Expert Panel

Presented by: Isaac Robledo, Client Service Manager at Capital Group for PTMA San Antonio Monthly Meeting - Sept. 2017.

Leaders cannot lead on autopilot, and often times we find ourselves busy with our day to day responsibilities that hinders the ability to be creative, create change and over analyze. In this presentation, Isaac will share his story on the importance of getting off auto-pilot in a fun and interactive way.

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