Recent months have been a make or break time for companies all over the world. As everyday life for so many changed seemingly overnight, companies were forced to adapt. For many shops with only brick-and-mortar locations, this looked like an acceleration of the store's online presence in order to stay up and meet demands. Enter: Shopify, an e-commerce platform that allows companies to do business online. Operations at Shopify have sky-rocketed in the last few months, even landing on FT's list of the top 100 companies prospering in the pandemic. In this episode of TELUS International Studios, John Riordan, Director of Support and Chairman of the Board, Shopify International, gives insight into how operations in recent months have changed due to the pandemic. John also deep dives into why a work from home model can and will change everything for the world of CX.

How Shopify Adapted to Demand During the Pandemic

It makes good business sense: happy employees lead to happy customers. On this episode of TELUS International Studios, Evelyn Doyle, HR Director EMEA at Patagonia talks to us about how empowering employees to be a part of something bigger is the secret that's stitched into Patagonia's fabric.

Culture, purpose, and being part of a change is something that Patagonia has taken very seriously since day one. By encouraging team members to take part in climate action protests, and supporting them on their path to learning about sustainability, this mission-driven organisation understands that great employee engagement cultivates a great customer experience.

How Patagonia's employee engagement leads to great CX

The global pandemic forced many companies all over the world to accelerate their digital transformation. On this episode of TELUS International Studios, we're joined by Jim Radzicki, the Chief Technology Officer of TELUS International, who shares the many pieces of the digital transformation puzzle during these unprecedented times. 

Adapting to a work from home model takes more than just sending employees home. From maintaining corporate culture and employee engagement, to enforcing the power of the cloud, to the need for new security posture - there's many areas of learning to examine after the last eight months. And above all, Jim urges companies to consider the 'art of the possible' as we all continue to navigate this unfamiliar terrain.

The Art of the Possible - COVID-19 Learnings

During this extremely difficult year, we have had the privilege to talk to incredible people on TELUS International Studios who have made great strides, predictions, and even offered guidance to employees and business leaders to help make it through this period. 

Happy new year from all of us at TELUS International! We look forward to having you join us in 2021 for more interviews with top companies and CX leaders.

Best of TELUS International Studios 2020

Companies have had to digitize their business processes at rapid speed due to the COVID-19 pandemic. Twilio is one of the companies keeping very busy during this time by helping the rest of the world's companies adapt to the modern reality of having to do business. We've seen six years of digital transformation happen in under a year - skipping over bureaucracy and decision making that holds up modernization. 

As many companies move from single channel to multichannel communication, they are using Twilio's communication technology to reimagine the business process. What advice does our guest Glenn Weinstein, Chief Customer Officer at Twilio have for business leaders? Look for ways to let your software developers solve problems.