Robb and Josh jump into a philosophical but ultimately pragmatic discussion of conversational AI with Tim Wood, Principal Designer for AI and AI Platforms at Amazon Web Services. A veteran designer well-steeped in the waves of technology that have shaped our modern world, Tim shares ideas surrounding anthropology, anthropomorphism, systemic change, real-world implementation, and unwelcome outcomes.

Tim Wood // Invisible Machines S2E8

Robb and Josh welcome Jenna Fizel (Senior Director, Emerging Technology) and Danny DeRuntz (Executive Design Director) of IDEO for a practical exploration of building conversational experiences focusing on their creation, Lotbot. The conversation branches out into the many facets of digital twins, the languages machines might use to communicate with each other, and the blurring edges between bots and brands.

IDEO, Jenna Fizel, Danny DeRuntz // Invisible Machines // S2E10

Robb and Josh welcome renowned publisher and information architect Lou Rosenfeld for a conversation that gets into the roots of experience design, while exploring the full bloom of generative AI. Running Rosenfeld Media for nearly two decades has given Lou incredible insights into the publishing world as well as UX, which most Rosenfeld titles explore in specific ways. This great conversation brings lessons from the past to the fore as we race ahead with technology.

Rosenfeld Media, Lou Rosenfeld // Invisible Machines S2E11

Robb and Josh welcome food futurist Mike Lee for a sprawling and fascinating exploration of the surprisingly similar worlds of food safety and technology regulation. As the founder of The Future Market, a consultancy in food innovation and strategy, Mike's investigations into the food industry led to hands-on work with generative AI. This conversation provides forward thinking in how we might regulate the unpredictable and now ubiquitous generative tools flooding into all industries and aspects of life.

Mike Lee, food futurist & innovation consultant // Invisible Machines S2E13

In a moment when unprecedented amounts of money are flowing toward projects involving AI, Robb and Josh welcome Jake Saper for a lively exploration of the VC mindset. Since 2003, Emergence Capital has invested in companies collectively worth $450B+, including Salesforce, Box, Yammer, and Zoom. As a General Partner, Jake has embraced the transformative power of generative AI. This conversation explores many different ways these technologies are impacting investor thinking as software becomes cheaper and easier to create.

How AI is Disrupting the VC World, with Jake Saper // Invisible Machines S2E20

Massive amounts of system change are necessary to put AI to work in ways that elevate humanity, and Robb and Josh welcome author and experience designer Sheryl Cababa for a deep discussion of the road ahead. Author of the Rosenfeld Media book, Closing the Loop: Systems Thinking for Designers, Sheryl has worked as an experienced designer at Phillips, Adaptive Path, and Frog and is currently the Chief Strategy Officer at Substantial. Her insights into the important convergence between systems thinking and experience design come at a critical moment when the rapid advancement of technology calls for sober consideration of how we can improve the many systems that make of the world we live in.

Designing Systemic Change with Sheryl Cababa // Invisible Machines S2E21

Despite the complexity and sensitivity innate to financial institutions, Morgan Stanley was able to partner with Open AI to create AI @ Morgan Stanley Assistant. Chief Analytics and Data Officer Jeff McMillan describes it as the most advanced personal assistant in the financial sector and he joins Robb and Josh to talk about the design process, which involved working closely with Sam Altman and the team at OpenAI. Jeff's experiences creating a sophisticated automated solution in a heavily regulated industry offer strategy and inspiration to other organizations hoping to make similar transformations.

Morgan Stanley's Successful Adoption of AI with Jeff McMillan // Invisible Machines S2E22

AI researcher, author, and VP and Fellow at Google Research, Blaise Agüera y Arcas has contributed to research papers cited more than 20,000 times, including a seminal LaMDA paper from 2022. His new book, Who Are We Now?, explores how biology, ecology, sexuality, history, and culture have intertwined to create a dynamic “us” that's neither natural nor artificial. Blaise joins Robb and Josh for a philosophical exploration of identity, collective intelligence, and the ways AI might put us back into balance with nature. A frequent TED speaker and winner of MIT’s TR35 Prize, Blaise brings the perspective of a deeply forward-thinking researcher to our ongoing conversation about AI.

Identity and Collective Intelligence with Blaise Agüera y Arcas // Invisible Machines S2E23

Cathy Pearl has deep roots in conversational design, as the UX Lead on Google Bard and author of Designing Voice User Interfaces (O'Reilly). She joins Robb and Josh for a conversation that explores the changing nature of voice interfaces and the deepening role of experience design. The trio also discusses the ways that conversational AI transcends productivity, potentially improving the quality of our lives in much deeper ways.

A Deep Dive on Conversational Design with Cathy Pearl, Google Bard / Invisible Machines S2E24

Author of Good Talk and host of The Conversation Factory podcast, Daniel Stillman shares insights from his journey through user experience research and industrial design into designing conversations between people. Robb and Josh welcome Daniel for an exploration of the composition and quality of conversations between humans. The complexity present in our everyday conversational interactions lays bare how strategic we need to be in designing the ways we speak with machines.

The Human Nature of Conversational Design with Daniel Stillman // Invisible Machines S2E25

As conversational AI continues to change the nature of UX, we're excited to bring you a practical (and thorough) conversation about hiring design talent with Aaron Cooper, Senior Director of Digital Experience at Banner Health. Aaron has lead the creation of multiple products involving conversational AI at companies like Honeywell and Optum Health, and was generous enough to open up about what he's looking for when hiring design talent and how he makes sure key people within his organization are partners in design. We've also got a special guest host for this episode: Elias Parker, the executive producer of our book, Age of Invisible Machines, and of this podcast. An ethnographer by training, Elias has been working with UX practitioners for more than a decade and has hired over 200 researchers and designers across disciplines.

S3E15 Hiring Conversational Designers - Aaron Cooper, Banner Health's Sr. Dir. of Digital Experience

UX Magazine presents the Invisible Machines podcast.
Conversational AI is going everywhere. Join great weekly conversations with experts in a podcast about conversational AI and hyperautomation, covering the intersection of UX, business, technology and design.

Robb Wilson and Josh Tyson, authors of Age Of Invisible Machines, the first bestselling book about conversational AI, envisioned the moment we’re in with ChatGPT and the AI revolution. Join weekly as they continue their discussion with leading thinkers and doers.

S3E15 Hiring Conversational Designers - Aaron Cooper, Banner Health's Sr. Dir. of Digital Experience

Invisible Machines

Related tracks