Name: Airbnb Hospitality by Voice - Petar Ojdrovic, Home Service - Voice Tech Podcast ep.041 - CLIP 2 by Voice Tech Podcast
Duration: 4 s

Eric Bolo is the CTO of Batvoice Technologies, a speech analytics startup based in Paris, France. Eric talks about building a custom speech-to-text system for their flagship product, Call Watch.

He introduces us to speech analytics and audio-mining, and describes some typical applications. We go into detail about speech-to-text (STT) technologies, and discuss the pros and cons of using cloud STT services such as Google speech versus building a custom STT system yourself.

Eric tells us about the latest open source tools and frameworks for building STT systems, and how to get that precious voice data to train our models. We learn how to build and annotate a custom voice dataset ourselves, and hear his advice on starting a voice first company.

This is a great first episode to kick off the series! Eric is super smart, with excellent technical skills and a real passion for voice technology. We already know each other quite well, so I couldn't think of anyone I'd rather have as my first guest on the show. I know you're gonna enjoy hearing what he had to say!

#001 - Speech to Text - Eric Bolo, Batvoice - CLIP 1

#001 - Speech to Text - Eric Bolo, Batvoice - CLIP 2

Episode description

Petar Ojdrovic is the founder of Home Service, a voice-based solution for vacation rental management that Improves the guest experience while helping hosts save time and drive 5 star reviews. I'm also joined by my co-host, the inimitable Charlie Cadbury, CEO of Say It Now, who elevates the discussion with his vast experience of building apps for the travel and hospitality industries.

In this episode we learn about the typical problems vacation rental hosts and guests face during their stays in vacation rentals like Airbnb, and how hosts can use voice to tackle these. We cover  designing a human into the loop, the ways multimodal should be used, how to improve intent resolution.

Charlie introduces us to the concept of a crap wizard, and how you can avoid having your voice app users feel like one, and Petar shares advice for budding voice developers and startup founders. This in-depth conversation really showcases the potential of voice to gather data and offer value to users.


Highlights from the show

* Available at http://bit.ly/voicetechpodcast-ep041

Airbnb Hospitality by Voice - Petar Ojdrovic, Home Service - Voice Tech Podcast ep.041 - CLIP 2

Host of the Voice Tech Podcast. Interviews with voice technology professionals, boosting your knowledge and technical skills. Voice interfaces, voice assistants, data science, machine learning and much more. Subscribe now!

technology, tech, voice, speech, assistant, bot, chatbot, alexa, machine learning, artificial intelligence, data science, AI

Airbnb Hospitality by Voice - Petar Ojdrovic, Home Service - Voice Tech Podcast ep.041 - CLIP 2

Voice Tech Podcast

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