Megan Bowen, CCO at Refine Labs, explains three ways Customer Success leaders can make sure Product and Marketing teams are getting the customer insights they need.

Creating Feedback Loops Between Success, Product, and Marketing

Alex Bakula Davis, VP of Customer Success at Extracker, explains how Customer Success teams can apply the "Challenger" concept to help customers achieve their desired outcomes. "Sometimes a customer’s habits are the biggest hurdle to their success. This is why 'challenging' your customers can have a positive impact on retention and growth."

The Challenger Concept for Customer Success

Emilia D'Anzica, Founder of GrowthMolecules and former CCO at Copper, identifies the most common causes of friction between Sales and Customer Success and how to navigate them.

Four Points of Friction Between Sales and Success

A good relationship coverage strategy has three parts: define the roles CSMs need to build in account, measure relationship "strength" with each role, and set relationship coverage expectations with the team. Here's Chris Hicken on how to do all three.

Creating a Relationship Coverage Strategy

Nuffsaid's CPO, Nick Paranomos, explains why and how Customer Success can work with Product to create a feature request process that's better for both teams: CS ensures customer requests are handled in the right order, and Product makes more informed prioritization decisions.

'wellsaid podcast

CS Needs to Play a Bigger Role in the Feature Request Process

It's time for CS leaders to shift budgeting conversations from being about how they can "be more efficient" to how the company can invest more heavily in their department. Here are 7 tips on how to do that.

Get the CFO to See CS as a Revenue Driver

Key ideas, frameworks, and advice for Customer Success leaders in ~5 minutes. Presented by 'nuffsaid.