This was my most recent call to customer “service" at Comcast in which I was trying to get my cable bill lowered, as it is currently $270/month.  The cable TV portion of my bill is $140, which I feel is too high for a standard cable package without any premium channels.

The first agent, Carl, with which I spoke heard my plea, and he tried to help.  The second agent, Nick, with which I spoke was not nearly as helpful, and tried to refute all that the first guy had done.  Let’s keep in mind that they work for the same company.  

By then end, I was frustrated as you can well imagine.  But, the most frustrating thing, besides all the incompetence, was that the last agent didn’t even try to make my situation better.  He instead argued with me about the virtues of the cheap prices of Comcast and how trustworthy his company was.  Unbelievable considering he just contradicted his colleague and himself.  This starts about 7:30.  I included the convo with the previous agent to show how they contradicted one another.

That’s why I’m now a DirectTV customer.  May the tyranny of Comcast and cable end soon.  

My Worst Comcast Experience To Date

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