Shopping. Renting a car. Watching TV. These are just a few experiences that have seen dramatic shifts in the past five years. Take listening to music. You used to have to make a trip to the record store to get your hands on the latest album. Now, through services like Spotify, Songza and Pandora, you can stream entire albums, have playlists curated to your mood, and have new artists served up to you, anywhere.  

In this podcast, we hear from three experts in this emerging service-focused economy—Katie Dill, Head of User Experience at Airbnb, Cliff Kuang, Articles Editor at WIRED, and Cale Thompson, Creative Director at Ziba. And learn how companies can stay relevant and make more meaning for their customers and businesses in its wake. 

Making More Meaning: The New Service Economy

Our economy has become a service economy. That means the challenge for organizations large and small is the same: create better experiences and deepen relationships with consumers.

Teaser: Making More Meaning: The New Service Economy

We are an innovation and design consultancy based in Portland, with offices in San Diego, Munich and Tokyo. We create experiences people love.

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