The current wave of D2C brands is known for it’s clean, incredibly branded, often minimalistic, and typically cheeky design and approach. But, stellar design, beautiful packaging, and fun IRL experiences is not all there is to it. Successful D2C brands have something in common: They listen to their customer. And we mean actively listen. They change products, add products, and make decisions with their customer and for their customer. They think of their customers like strategic business partners.

04. Want to Build Brand Loyalty? Listen to Your Customers

Make It Happen Podcast