-Place: Meeting readers on their digital doorstep
-Format: Fostering longer sessions and monetizing on mobile through experimental tactics such as Facebook Instant Articles
-Timing: Building habits by sending the right message at the right time

ACF2015: Improving the customer journey - Perrin Lawrence, Manager of Social Media, The NY Times

The America's Customer Festival and Loyalty World shows bring together attendees from a full spectrum of industries including retail, hospitality, travel, ecommerce, education, entertainment, leisure, finance, healthcare, FMCGs and telecoms, to discover how to exceed expectations when the digital customer is in the driving seat. 

From keynotes to roundtables; we bring you the some of the highlights on dedicated content, big data, omnichannel, and experience.

See more at: http://www.terrapinn.com/americascustomer

ACF2015: Improving the customer journey - Perrin Lawrence, Manager of Social Media, The NY Times

ACF by Terrapinn