Will Guidara made his name in the hospitality industry as the co-owner of Eleven Madison Park, transforming it from a "good" New York restaurant to a 3 Michelin star establishment that was ranked number one on "The World's 50 Best Restaurants" list in 2017.

In his new book, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect, Will shares his personal memoir and manifesto, outlining his business management philosophy on the art of service.

Together with Martin Reeves, Chairman of BCG Henderson Institute, Will discusses how to be intentional in the pursuit of relationships with both the people you work with and those you serve, and the impact of digging deeper to explore new creative approaches that turn ordinary transactions into extraordinary experiences.
***
About the BCG Henderson Institute
The BCG Henderson Institute is the Boston Consulting Group’s think tank, dedicated to exploring and developing valuable new insights from business, technology, economics, and science by embracing the powerful technology of ideas. The Institute engages leaders in provocative discussion and experimentation to expand the boundaries of business theory and practice and to translate innovative ideas from within and beyond business. For more ideas and inspiration, sign up to receive BHI INSIGHTS, our monthly newsletter, and follow us on LinkedIn and Twitter.

Unreasonable Hospitality with Will Guidara

Will Guidara—an elite New York restauranteur and author—talks about his storied career as a leader in modern luxury dining, delivering service that transforms a meal into a magical experience.

Will Guidara


On this 294th episode of Take Flight Weekly, I share a lesson that came from the longest solo road trip of my life — 29 hours from Chicago to Boston and back while dropping off Lizzy Miller at Boston College. 

Somewhere on the highway, I realized something important: a long road trip has the same ingredients as pursuing your three-year vision.
Think about it. You don’t just jump in the car and hope for the best. You begin with the end in mind, you prepare your vehicle, you plot your route, and you measure your progress through checkpoints and mile markers. 

The same is true in business. Your three-year vision is your “Boston.” Without clarity, systems, and consistency, the trip becomes guesswork. With them, you know exactly where you’re going and how you’ll get there.

In this episode, I’ll show you:
✅ Why your three-year vision is like setting your GPS destination
✅ How to equip yourself with the right tools (CRM, daily rituals, coaching)
✅ Why breaking your vision into 12 quarterly checkpoints keeps you on track
✅ How weekly reviews and audits serve as your mile markers
✅ The importance of refueling with rest, reflection, and inspiration
✅ How to adjust when detours appear without losing sight of your destination
✅ Why celebrating milestones builds confidence and momentum

Here’s the truth: progress isn’t about one big leap. It’s about consistent, intentional stages. Just like hitting Buffalo or Albany on the way to Boston confirmed I was still on course, your weekly reviews and quarterly audits are the markers that keep you aligned with your ultimate destination. 

Detours and fatigue will test you, but if your systems are strong and your vision is clear, you’ll arrive exactly where you set out to be.

🎯 What You’ll Learn in This Episode
• How to define and engineer your three-year vision with clarity
• Why systems and accountability act as your GPS for long-term success
• How to turn quarterly and weekly reviews into real momentum
• Why milestones matter for building confidence and sustaining energy
• How to approach vision work like a marathon, not a sprint

The pursuit of a three-year vision isn’t all that different from other major journeys in life — raising children, planning a wedding, training for a marathon, transforming your health, or learning a new skill. None of these happen overnight. They unfold stage by stage, season by season, with preparation, discipline, and checkpoints along the way.

Your future business and life won’t happen by accident. They’re engineered — mapped out like a road trip, fueled by consistent effort, and built mile by mile until you arrive at the destination you chose.

🔔 SUBSCRIBE FOR WEEKLY COACHING CONTENT
New episodes every week with real estate strategies, systems, and mindset coaching to help you grow, lead, and Take Flight.
• Weekly Coaching Email → https://askjimmiller.com/contact/

📲 CONNECT WITH ME
Instagram → https://www.instagram.com/askjimmiller
LinkedIn → https://www.linkedin.com/in/jimmillerchicago
YouTube → https://www.youtube.com/@AskJimMiller
📚 RESOURCES
• My 2024 Reading List → https://askjimmiller.com/my-reading-list-2024/
• Business Planning Docs + About Me → https://askjimmiller.com/take-flight-2/

Take Flight Weekly Episode #294: The Road Trip to Your Three-Year Vision

Monday Morning Pep Talk - First Impressions

Why do we procrastinate?  Find out why in this PODCAST.   I discuss how procrastination is really an argument has with itself.

Monday Morning Pep Talk, JUST DO IT!

In this PODCAST, I cover the 7 characteristics of a True Champion and how that relates to business.

Monday Morning Pep Talk- The Mind of a True Champion

In this podcast, I discuss the one of the most important questions you are going to ask yourself as you drive towards your goals.  Are you Committed or Are You Interested?

Monday Morning Pep Talk - Are You Committed or Are You Interested?

So to correlate that to self development, meeting our goals or higher levels of success is our “computing issue”.  So today,  I have 5 simple, easy to execute, low cost and high impact SUCCESS HACKS that you can implement this week.

Monday Morning Pep Talk - 5 Success Hacks

Jim Miller is a success mentor and life coach who guides top real estate brokers from around the country while managing 2.3B+ in sales production as Designated Managing Broker with Jameson Sotheby’s International Realty in Chicago, Illinois.  He is also recognized as a top real estate coach to top Sotheby's International Realty brokers in 35 luxury markets.

Take Flight Weekly Episode #294: The Road Trip to Your Three-Year Vision

Ask Jim Miller

Related tracks