Will Guidara made his name in the hospitality industry as the co-owner of Eleven Madison Park, transforming it from a "good" New York restaurant to a 3 Michelin star establishment that was ranked number one on "The World's 50 Best Restaurants" list in 2017.

In his new book, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect, Will shares his personal memoir and manifesto, outlining his business management philosophy on the art of service.

Together with Martin Reeves, Chairman of BCG Henderson Institute, Will discusses how to be intentional in the pursuit of relationships with both the people you work with and those you serve, and the impact of digging deeper to explore new creative approaches that turn ordinary transactions into extraordinary experiences.
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About the BCG Henderson Institute
The BCG Henderson Institute is the Boston Consulting Group’s think tank, dedicated to exploring and developing valuable new insights from business, technology, economics, and science by embracing the powerful technology of ideas. The Institute engages leaders in provocative discussion and experimentation to expand the boundaries of business theory and practice and to translate innovative ideas from within and beyond business. For more ideas and inspiration, sign up to receive BHI INSIGHTS, our monthly newsletter, and follow us on LinkedIn and Twitter.

Unreasonable Hospitality with Will Guidara

Will Guidara—an elite New York restauranteur and author—talks about his storied career as a leader in modern luxury dining, delivering service that transforms a meal into a magical experience.

Will Guidara

On this 298th episode of Take Flight Weekly, I'm revealing the five high-performance strategies that have stood the test of time—the fundamentals I would build my entire business around if I had to start over from scratch in 2008.
If you study elite-level producers long enough, you'll notice their success looks deceptively simple. They don't chase every shiny object. They master a small set of principles and live them daily. Performance at the highest level isn't about doing more—it's about doing more of what matters, better.
Every year, Q4 gives me the time and space to think. This week, during one of those thinking sessions, I asked myself: "If I had to start all over, what five strategies would I build my business around?"
In this episode, I break down the five non-negotiable strategies every full-service, full-fee real estate advisor and entrepreneur must master:

Use Goals for Fuel. Use Vision for Why.
Your goals create structure, but your vision gives it soul. Goals are short-term metrics. Vision is the long-term emotional destination that guides every decision.
Declutter Your Life. Fly Light.
Simplify your systems, schedule, and surroundings so your energy stays focused on the vital few. Complexity kills execution. Clarity creates capacity.
The Weekly Meeting with Yourself.
Create your weekly business plan—the most powerful routine for driving consistent results. If you want to win quarters, you have to win weeks. Set aside 1-2 hours weekly to review calls, texts, emails, and DMs. This turns chaos into clarity.
Commit to Your CRM.
Your CRM is the structural side of the Law of Compensation. It organizes your five lists: Top 100, Top 100 Referral Partners, Warm List, Hot List, and Local Collaborators. Without it, you're operating on memory instead of data. Your CRM is your future income.
Use Social Media for Intelligence, Retention, and Conversion.
Social media is your digital credibility platform. It serves three purposes: Intelligence (track what clients are up to), Retention (clients confirm you're active and producing), and Conversion (prospects search you first—if you're not verifiable, they move on).

BONUS: Create Space to Think.
Your best ideas arrive when you pause long enough to listen. Reflection is not idle time—it's strategy. Thoughts create feelings. Feelings create action. Action creates results.
These six strategies are the operating system for a scalable business and a sustainable life. When you declutter, plan intentionally, build structure around relationships, and show up online with purpose, you create momentum that compounds.
Consistency and simplicity wins. Complexity and chaos fails every single time.
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Take Flight Weekly Episode #298: 5 High Performance Strategies You Cannot Ignore

Monday Morning Pep Talk - First Impressions

Why do we procrastinate?  Find out why in this PODCAST.   I discuss how procrastination is really an argument has with itself.

Monday Morning Pep Talk, JUST DO IT!

In this PODCAST, I cover the 7 characteristics of a True Champion and how that relates to business.

Monday Morning Pep Talk- The Mind of a True Champion

In this podcast, I discuss the one of the most important questions you are going to ask yourself as you drive towards your goals.  Are you Committed or Are You Interested?

Monday Morning Pep Talk - Are You Committed or Are You Interested?

So to correlate that to self development, meeting our goals or higher levels of success is our “computing issue”.  So today,  I have 5 simple, easy to execute, low cost and high impact SUCCESS HACKS that you can implement this week.

Monday Morning Pep Talk - 5 Success Hacks

Jim Miller is a success mentor and life coach who guides top real estate brokers from around the country while managing 2.3B+ in sales production as Designated Managing Broker with Jameson Sotheby’s International Realty in Chicago, Illinois.  He is also recognized as a top real estate coach to top Sotheby's International Realty brokers in 35 luxury markets.

Take Flight Weekly Episode #298: 5 High Performance Strategies You Cannot Ignore

Ask Jim Miller

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