In How to Work with (Almost) Anyone, Michael Bungay Stanier outlines how to set up working relationships for the best chance of success—by following a process of thorough preparation, a keystone conversation, and regular maintenance.

Bungay Stanier, founder of coaching firm Box of Crayons, is a world-renowned thought leader on coaching and author of the best-selling coaching book, The Coaching Habit. In his most recent book, he focuses on relationship-building, providing readers with processes and principles, as well as exercises and ample practical advice to sharpen their skills.

Together with Martin Reeves, Chairman of the BCG Henderson Institute, Bungay Stanier discusses how to build the “best possible relationship” and how to maintain and repair it over time. Moreover, they assess how to create a corporate culture conducive to these relationships, and how to make these relationships work in a hybrid or remote setting.

Key topics discussed:

[01:22] How to make difficult relationships more workable
[03:39] Definition of a “best possible relationship” and how to build it
[05:54] How to have a keystone conversation
[12:26] The impact of corporate culture and different personality types
[15:44] How to maintain and repair relationships
[20:42] The implications of hybrid and remote work
[22:31] How leaders can apply these lessons in their organizations

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About the BCG Henderson Institute

The BCG Henderson Institute is the Boston Consulting Group’s think tank, dedicated to exploring and developing valuable new insights from business, technology, economics, and science by embracing the powerful technology of ideas. The Institute engages leaders in provocative discussion and experimentation to expand the boundaries of business theory and practice and to translate innovative ideas from within and beyond business. For more ideas and inspiration, sign up to receive BHI INSIGHTS, our monthly newsletter, and follow us on LinkedIn and Twitter.

How to Work with (Almost) Anyone with Michael Bungay Stanier

In How Progress Ends: Technology, Innovation, and the Fate of Nations, Carl Benedikt Frey argues that progress, throughout history, has not just depended on technological innovations but also on the flexibility of our institutions.

Frey is the associate professor of AI & Work at the University of Oxford, where he directs the Future of Work program. In his new book, he explores how technological progress has unfolded throughout history, from the Qin Dynasty to Silicon Valley. He argues that progress is always fragile, resting on achieving a delicate balance between decentralized innovation and centralized scaling of new technologies.

In his conversation with Adam Job, senior director at the BCG Henderson Institute, he discusses how to achieve institutional flexibility, the hurdles we must overcome to turn AI into progress, and what lessons history holds for business leaders looking to navigate the conundrum of innovating versus scaling.

Key topics discussed: 

[01:15] The fragility of progress
[05:35] The role of decentralization and centralization
[11:24] How to achieve institutional flexibility
[17:29] The hurdles to overcome for turning AI into progress
[21:04] How business leaders can navigate the conundrum of innovating vs. scaling
[25:00] Why progress might not yet end

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About the BCG Henderson Institute

The BCG Henderson Institute is the Boston Consulting Group’s think tank, dedicated to exploring and developing valuable new insights from business, technology, economics, and science by embracing the powerful technology of ideas. The Institute engages leaders in provocative discussion and experimentation to expand the boundaries of business theory and practice and to translate innovative ideas from within and beyond business. For more ideas and inspiration, sign up to receive BHI INSIGHTS, our monthly newsletter, and follow us on LinkedIn and Twitter.

How Progress Ends with Carl Benedikt Frey

Inspiring and thought-provoking conversations with leading thinkers about influential ideas on business, technology, economics, and science. Hosted by Martin Reeves, Chairman of the BCG Henderson Institute, and Philipp Carlsson-Szlezak, Global Chief Economist of BCG.

For more ideas and inspiration, sign up to receive BHI INSIGHTS, our monthly newsletter, and follow us on LinkedIn and Twitter.

How Progress Ends with Carl Benedikt Frey

Thinkers & Ideas / BCG Henderson Institute

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