This podcast presents seven lessons on customer experience excellence learned from the author's personal healthcare experience. 

Each lesson, illustrated by a hospital scenario, is then applied to business practices, supported by statistics and research from sources like Salesforce, Bain & Company, PwC, Harvard Business Review, and McKinsey. 

The core message emphasises prioritising customer needs at every stage, from initial contact to post-service follow-up, to foster loyalty and boost profitability. 

Denyse concludes by offering a FREE business process audit to help companies implement these principles.

7 Lessons In Customer Experience Excellence

MARKETING DEEP DIVES by DENYSE is a Podcast for CPG Executives wanting to attract, delight and retain more consumers.
In each episode Denyse shares her tips, tools and ideas gathered from her more than 30 years experience working in over 125 countries around the globe.
Denyse is: 📈 Advisor to Fortune 100-Inc 5000 | 🚀 Strategist for mid-sized CPGs | 👨‍💼👩‍💼Leadership Coach | 🎤 Keynote Speaker | 📚 #1 Best-Selling Author | 🌍 Former Global Head of Consumer Excellence at Nestlé

7 Lessons In Customer Experience Excellence

Marketing Deep Dives by Denyse