This episode explores how technology is transforming customer service. 

It examines several key areas, including the rise of omnichannel experiences, self-service options, and the use of AI-powered tools like chatbots and virtual assistants. 

The importance of data analytics and personalization in creating seamless and unforgettable customer journeys is also highlighted in the discussions.

Denyse shares several successful company examples to illustrate these concepts, demonstrating how businesses can leverage technology to improve customer satisfaction and drive growth. 

In conclusion, Denyse summarises the episode by advising that data security and privacy are addressed as crucial considerations in handling customer information.

Technology - Driven Customer Journey Excellence

MARKETING DEEP DIVES by DENYSE is a Podcast for CPG Executives wanting to attract, delight and retain more consumers.
In each episode Denyse shares her tips, tools and ideas gathered from her more than 30 years experience working in over 125 countries around the globe.
Denyse is: 📈 Advisor to Fortune 100-Inc 5000 | 🚀 Strategist for mid-sized CPGs | 👨‍💼👩‍💼Leadership Coach | 🎤 Keynote Speaker | 📚 #1 Best-Selling Author | 🌍 Former Global Head of Consumer Excellence at Nestlé

Technology - Driven Customer Journey Excellence

Marketing Deep Dives by Denyse