The third season of CAPC's Program Spotlight podcast includes in-depth interviews with palliative care team leaders who discuss various learnings from their programs, such as demonstrating value and making the business case to leadership; managing growing pains; increasing referrals; leadership skills such as hiring, training, and retaining staff; and more.

Palliative Care Program Spotlight, Season 3

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Palliative Care Leadership Centers™ (PCLC) provide intensive, operational training and yearlong mentoring for palliative care programs at every stage of development and growth. Established by the Center to Advance Palliative Care and the Robert Wood Johnson Foundation in 2004, PCLC has trained well over half of the nation′s hospital palliative care programs.

Palliative Care Leadership Centers: Supporting Success

In this episode, we are joined by Christopher Lillis, MD, of UC Davis Health System, which has a successful inpatient palliative care program. Dr. Lillis shares that they are beginning to expand into a home-based model, and discusses the challenges of defining the reach and scope of a new program; building partnerships with likeminded organizations; and starting small to make a big impact.

Palliative Care in the Community Setting: Making the Case with UC Davis Medical Center

Lori Yosick, LISW-S, CHPCA, director of community palliative care at Trinity Health, is one of the country's leading experts in palliative care. In addition to running the program at Trinity, Lori spends her time helping other palliative care programs extend their inpatient services to the outpatient setting. 

In this episode, Lori shares tips for starting, growing, and sustaining an outpatient palliative program. She also discusses how her own missteps in starting an outpatient program taught her the valuable lesson of planning ahead.

Starting and Sustaining an Outpatient Palliative Care Program

In this episode, we are joined by Ira Byock, MD, and Kevin Murphy, MD, MSW, of the Institute for Human Caring of Providence St. Joseph Health. They discuss bringing uniformity to all palliative care programs at their fifty-hospital health system. Additionally, they discuss making the business case for palliative care; the importance of educating all clinicians in palliative care skills; and creating a health system culture that stays true to its core values.

Palliative Care from the Top Down with Dr. Ira Byock

Our guest in this episode is Kristin Edwards, MD, who oversees the palliative care service line at Bridgeport Hospital. Responsible for clinical supervision, hospital staff education, and metrics and measurement, Dr. Edwards shares she builds lasting relationships with referring clinicians. She also discusses how she  attracts the "right" referrals, presents lessons learned in building an outpatient palliative care business plan, and details how to deliver palliative care to the patients who need it most.

Breaking Down Barriers with Referring Clinicians

In this episode, we speak with Dr. Alexander Gamble, MD, medical director of supportive care at Phelps County Regional Medical Center in Rolla, Missouri. Dr. Gamble discusses how he is growing a palliative care team from the ground up, building relationships with referring clinicians, and the challenges of branching out into the rural setting.

Establishing and Growing a Palliative Care Team

In this episode, we are joined by Abi Katz, DO, medical director of Advanced Illness Management at Fidelity Health Care and Premier Health. She shares how her palliative care programs use data to assess their biggest issues, such as: finding the right consults, staffing properly, and demonstrating value to institutional leaders.

Using Data to Find the Right Patients

In this episode, we are joined by Greg Kimura, MD, director of palliative care for Monarch Healthcare in Orange County, California, who discusses caring for patients through the continuum of care, as well as the importance of patient satisfaction and physician training.

The Big 3: Quality of Care, Provider Satisfaction, Cost Effectiveness

In this episode, Parag Bharadwaj, MD, chief of Palliative Care Medicine at Sentara Health in Norfolk, Virginia, discusses challenges in hiring staff, as well as sharing some of recipes for keeping team members engaged for the long term.

Hiring, Training, and Retaining Palliative Care Staff

CAPC’s podcast, Program Spotlight, highlights successes and challenges faced by palliative care programs — across organizations of all sizes and settings. Each episode features an in-depth interview with a palliative care program leader or specialist covering common themes such as managing growth, improving the referral process, team wellness, organizational buy-in, relationship building, and much more.

This podcast is available to listen on SoundCloud, Apple Podcasts, Spotify, GooglePlay, iHeartRadio, and Stitcher.